1. Donna Huttley
donna@donna.kiwi
021 484 453
Professional Overview
Experienced Credit Controller and Accounts Receivable professional with extensive background in
risk management, negotiation, collections and debt recovery, query resolution, and dual debtor
ledger management.
Key Skills
 Working to deadline – able to handle high workload under strict monthly timeframes.
 Negotiating and persuading – can develop effective payment schedules that minimise risk
to the business.
 Risk assessing – adept at identifying risk and offering solutions and recommendations for
CFO approval.
 Operating autonomously – capable of working independently and developing effective daily
schedules for key business tasks.
 Customer service – able to build strong customer relationships and offer fast query
resolution.
Work History
Briscoe Group, Auckland
Credit Controller / Accounts Receivable
29 August 2007 – 15 October 2016
Briscoe Group is one of New Zealand’s largest homeware and sporting goods retailers with 86
stores across New Zealand.
Responsibilities:
 Direct credit / Cheque receipting
 Website gift voucher account reconciliations
 Resolving debtor and store queries
 Credit reference checks for debtor accounts
 Update customer master maintenance
 Keeping dual debtors ledger balances within company KPI’s
Achievements:
 Average debtor days outstanding reduced from 48 days in 2009 to 35 days at year end
2016
 No provision or write off for doubtful debts since year end 2013 / 2014
 Use of V-Look up for bank reference details to code debtor account on bank statement
saving time in daily direct credit receipting – up to 2 hours on 20th of Month
Radius Care Group, Auckland
Accounts Receivable – Contract
4 July 2007 – 26 August 2007
Radius Care Group is an Aged Care Provider – Retirement and Rest Home Facilities
Responsibilities:
 Liaise with rest home managers, Ministry of Health and WINZ to resolve client queries
 Process and allocate via general ledger journal fortnightly monies received from MOH and
WINZ to client accounts.
 Correspondence to clients, MOH and WINZ to ensure correct funding is received or applied
for.
 Reconcile client accounts to ensure correct funding splits and fnalise decea

2. FCM Travel Solutions - Corporate Travel, Auckland
Credit Controller / Accounts Receivable - Contract
8 August 2006 – 29 June 2007
Flight Centre is New Zealand's Leading Travel Provider
Responsibilities:
 Download daily internet bank statements
 Direct credit / Credit card / Cheque receipting
 General ledger transfer journals between two different accounting systems
 Maintain debtors master maintenance in dual system
 Liaise with travel consultants and corporate travel clients to answer debtors queries
 Run monthly mailed statements and debtors ledgers by trading terms type
Achievements:
 Cleared corporate debt from $600K to $65K over 16 weeks.
 CFO from Melbourne awarded $3K bonus for the work on achieving outstanding collections
 Identifed internal credit card fraud and notifed fnance manager
 Offered permanent credit control role by CFO
Star Real Estate, Auckland
Offce Administrator
13 February 2006 – 05 August 2006
Star Real Estate is a real estate and rental property management company.
Responsibilities:
 Process house sale contracts
 Calculate sales commissions and settle with agents at month end
 Download daily bank statements and allocate rental receipts
 Process all disbursements through Real NZ Property Manager software
 Reconcile daily bank statements, Trust, Trading, Call and Auction Accounts
 Prepare, reconcile and process all sundry creditors for payment by ANZ Direct
 Pay all weekly administration staff
 Reconcile and pay fortnightly PAYE to IRD
 Prepare and fle two monthly GST with IRD
Briscoe Group, Auckland
Accounts Receivable / Credit Controller - Contract
10 October 2005 – 10 February 2006
Responsibilities:
 Receipt debtor cash / cheque / direct credit payments
 Credit reference checks for new trade debtors
 Maintain debtors master maintenance
 Liaise with stores and customers to resolve debtor queries
 Process general ledger journals
Achievements:
 Reduced average debtor days outstanding from 43 days to 39 days for year end 2006
 Offered permanent credit control role by Briscoe Group
Spotless Services, Auckland
Accounts Receivable – Contract
29 August 2005 – 7 October 2005
James Walker New Zealand Limited, Auckland
Accounts Administrator
26 April 1999 – 7 July 2005
Interests: Art House Cinema, Photography, Travel