Joy Angela Canery-Blakeney has over 15 years of experience in various roles including contract processing, customer service, title and mortgage processing, and administrative support. She is seeking a challenging career opportunity where she can utilize her knowledge and skills. Her background includes positions at J.G. Wentworth, Nationwide, Pitney Bowes, Hartford Insurance, Gleason Personnel Inc., Silk Abstract Company, Home Connects, Citizens Bank, Triage Para-Transit, and GMAC Mortgage Company.

1. Joy Angela Canery-Blakeney
8819 Dewees Street, Philadelphia, PA 19152
Mobile (267) 453-3442, Home (215) 722-1272
caneryj@gmail.com
Objective: To obtain a challenging career in a prominent company where the use of my knowledge and
skills will give me an opportunity for advancement.
Experience:
J. G. Wentworth-Radnor, PA 04/2010-4/2015
Senior Contract Processor-duties include but not limited to reviewing commitments and processing the
contract for structure and non-qualifying settlements. The daily procedure consists of verifying and
updating the customer’s personal, insurance company information, date and pay stream of the settlement
accurately which are obtained from the settlement agreements, annuity contracts, trust agreements and
other supporting documentation. The Underwriting teams, Sales Representatives and Legal departments
must request all pertinent information and documents from the clients which is needed upon approval of the
commitment and the contract execution to them. Updating the Waide system and various spreadsheets to
reflect all notary and legal fees, and also the advance and encumbered payments. Once approved, the
deliveries of contracts are processed via email, fax, Express mail and/or Fedex.
Nationwide- Philadelphia, PA 08/2008-4/2010
Service Agent- duties include but not limited to processing business applications and client files in a timely
manner and insure completion of application. Follow up with clients on any additional information needed
to complete application. Take payments via telephone or in person.
Make courtesy calls to clients in a late pay status. Manage birthday list, and send out birthday cards. Take
and route inbound calls and quotes. Provide administrative support. Assist in scheduling appointments and
following up with agents on times and dates. Answer telephones, screen calls, route callers, respond to
internal/external inquiries. Leave details notes/contacts on each client interaction. Contact current clients in
an effort to offer additional lines of insurance and relay information to agents. Accounts payable and
accounts receivable duties are also performed daily for weekly and monthly remittance.
Pitney Bowes (Insurance Overload Agency)-North Whales, PA 10/2007-7/2008
Mailroom Associate (Temporary)-duties include but not limited to rough and fine sorting of daily
incoming mail and delivering the mail to the correct mailstop within the Merck plant. Monitoring the mail
mobiles that deliver mail on assigned floors and updating all current changes of the employee's current
mailstops. Scan and X-ray items that are listed on the high security list. Prepare FedEx, DHL, UPS and
branch mail for shipment. Research all mail that does not have the correct mailstop and update the
information within the Merck email and company directory. Customer service and administrative skills are
utilized daily.
Hartford Insurance (Insurance Overload Agency)-Fort Washington, PA 06/2007-09/2007
Customer Service Associate (Temporary)-duties included but not limited to assisting with all incoming
calls in regards to customers plans and information about AARP and other supplemental insurance benefits.
Updating customers information and account, accepted any payments that, through electronic check, credit,
or debit cards.
Gleason Personnel Inc. (Old Republic Title)-Fort Washington, PA 06/2006-6/2007
On-Site Vendor Supervisor- duties included but not limited to working closely with Chase Manhattan
pertaining to 1st
and 2nd
mortgage loans. Log in property appraisals, title order numbers and title products
title products into the system. Forward all reports and appraisals to the Loan Specialist for approval, submit
reports in a timely matter, monitor both Chase and Old Republic email boxes on a daily basis. Responsible
for title clearing issues sent to the Title Clearing Department in the Ohio home office. Confirm closing
request, log files into funding log, forward HUD to the appropriate funder, process FedEx packages and
handling post closing issues in a timely manner. Handle phone calls, walk-ins and send re-fund checks to
borrowers. Assisted with training of current and new employees, conducted weekly meetings with on-site

2. vendor and conference call meetings with Management from Old Republics home office. Reviewing and
updating staff's schedules, reviewing all production and downtime of staff and approving, inputting and
submitting all payroll issues to Human Resources.
Silk Abstract Company- Plymouth Meeting, PA 11/2005- 06/2006
Agency Manager/Purchase Conveyancer – duties include but not limited to scheduling closings, place
order for title, reviewed and cleared title, identify underwriting concerns, prepare and input closing costs on
the HUD-1. Process Closing Service Letter requests, order “Bring Down” searches, tax certifications, and
payoffs, order, prepares deposits daily, and processes incoming and outgoing recordings, orders letters of
indemnity when necessary. Disburse all checks, return loan package following lenders instructions within
24 hours, and prepare deposits daily, process incoming and outgoing recordings policy issuance, daily
office operations, and communicating with lenders & real estate professionals as well as maintaining strong
business relationships. Prepared weekly schedules for staff and submitted all payroll adjustments to the
Human Resources department. Reviewed, logged and updated all Final Title Policies before they are sent
out and produced a monthly report to the Underwriter for the monthly remittance.
Title Processor/Closer- duties included but not limited to processing purchase and refinance orders from
the application to the closing. Requesting and updating the property tax information, lien and judgment
clearance and adjusting Settlement Statement (HUD) with the proper and accurate fees. Contact lenders,
title companies and outsource Notaries for the proper delivery for all documents. Processed and issued
closing packages and various disbursement duties. Strong knowledge with Title Express, Loan/Title Pro,
Netro-Online, BRB publishing, Charles Jones, Search-tec, and various county websites.
Home Connects (GMAC) -Horsham, PA 04/2004 -11/2005
Title Policy Reviewer/Purchase Team Member -duties includes but not limited to examining the title and
title compliance title compliance documentation, as required on the commitment, to insure. The title
compliance documentation is reviewed on-line utilizing the Image-Web, Title Express, Netro-Online and
Application Extender systems. The commitment is marked either to delete on provide exceptions to items
where compliance is/is documentation according to Company and title underwriter guidelines and
mandates in order for a title policy of insurance to be produced. Daily duties and responsibilities on a daily
basis, in order to produce a title policy according to Client specifications, examine not evidence (i.e.
recorded satisfactions of liens, settlement statements affidavits, et cetera). Responsibilities for verifying the
correct policy premium, along with the selection of the appropriate endorsements according to audited
Client compliance. The final policy is printed and inserted in the appropriate jacket after satisfactory review
and delivered along with the file for shipment to the client and underwriters. Various administrative
/clerical support functions are used also, such as receiving and distributing of documentation, printing title
commitments, and opening related mail, independent auditing and participation in training new employees.
Citizens Bank Financial Group -Philadelphia, PA 05/2002 -04/2004
Encoding Proof Operator -duties included but not limited to encoding daily deposits and cashed checks
with account information. Knowledge of transaction codes, banking routing numbers and accurately
process various customer transactions within established guidelines. Performs tasks related to settlement of
prime and subsequent pass work for commercial checks, government checks, postal money orders and EZ
clear savings bonds. Locates and adjusts differences to settle and enter debit and credit entries and sealed
package recaps into system using CRT. Establishes totals in control log for free and loose items not able to
be placed in outgoing bundles for delivery to Adjustments Division for signature and acceptance. Enters
total from cash letters into control screen to verify accuracy of overall bundle totals and uploads cash letter
correction to IAS. Generates and print reports on a High Speed printer. Proven knowledge of Laser Pro
documentation system and a thorough knowledge of how to read bank and bank related documents, i.e.,
contract, insurance policies, title company policies. Experience working in an office environment with
strong attention to detail, a good math aptitude, data entry skills of 14,000 ksph.
Triage Para- Transit -Philadelphia, PA 10/2001-3/2003
Billing Specialists/Accounts Payable -duties included but not limited to analyzing driver's average hours,
downtime and overtime for weekly payroll and submitted to the payroll department. Reviewed, logged and
presented the volume of patrons, daily currency, tokens, agency discount scripts and vehicle information
onto the weekly spreadsheet and then entered into the PASS system for Septa's review and yearly auditing.
Contacted agencies, medical and dental offices, schools, recreational facilities and all patron's contacts for
information and approval for patron's medical background, monthly payment and transportation issue's.

3. Manage daily ongoing function of the billing office and developing procedures for the handling of all
customer service issues. Submitted accurate totals and adjustments to Septa for monthly subsidy.
GMAC (ACS) Mortgage Company -Horsham, PA 02/2000-12/2001
Mortgage Closer Team Member -duties included but not limited to preparing and revising documents in
clients mortgage closing files. Preparing settlement packages and checks, printing of all settlement papers,
and amortization schedules if required. Requesting title insurance on property used as collateral.
Requesting any additional items necessary for completion of settlement packages. Scheduling and
coordinating settlement dates with title companies and members. Schedule re-inspections if required to
assure completeness of property, tracking and follow-up for returned closing documents. Reviewing for
completeness and legality. Establish and maintain all member records and property files. Complete a post
closing review of each returned closing package for compliance with closing procedures. Collect, log and
balance all transactions and fees daily. Consistently provide quality customer service in a professional
manner.
Atlantic Para-Transit- Philadelphia, PA 10/1996-12/1999
Financial Administrator/Accounts Payable Supervisor - duties included but not limited to physical
counting of all incoming and outgoing money, tokens and complimentary trip tickets. Daily banking,
balancing out of all variances and record keeping of all entries were inputted into computer database and
submitted to Septa for monthly billing.
Customer Service Supervisor- duties included but not limited to assisting patrons, agency's and insurance
companies with inquiries with account information, scheduling issues and service complaints.
Responsibilities also included scheduling Customer Service staff 's schedules, reviewing all production and
downtime of staff and approving, inputting and submitting all payroll issues to Human Resources.
Confirming all reservations and all entries are adjusted into Septa's Pass system with the patron’s
identification numbers and confirmed by Septa. Patron's are contacted and then confirm all scheduling
information.
Skills:
PC knowledge - Word, Excel, Access, Office, Powerpoint, Outlook, Lotus, Shoretel phone system,
various mortgage and title company software, customer service, billing and payroll software
Typing -65wpm
Data Entry (Numeric)-14,000ksp
Commercial Housekeeping (Private Contactor)
Education:
Community College of Philadelphia- Philadelphia, PA
Business Management / Real Estate Management
64 credits
References Available Upon Request