This document is a resume for Naliah Knight-Johnson summarizing her experience and qualifications. She has over 15 years of experience in financial services, accounting, and customer service roles. Her background includes expertise in financial analysis, accounting, payroll processing, and real estate leasing. She is skilled at maintaining financial records and compliance with regulations.

1. NALIAH KNIGHT - JOHNSON
Mailing: P.O. Box 15376 ∙ Jersey City, NJ 07305
973-375-0719 ▪ 201-640-5598 ▪ naliah28@gmail.com
Analytical and skilled Financial Professional with a solid and progressive career providing core support
financial functions to organizations.
 Expertise in the analysis of financial data, tracking financial performance, operational reporting,
and data control.
 Adept at compiling and analyzing financial information, generating financial reports and
documents, leading teams, and providing exceptional customer service.
 Ability to analyze, draft, and process contract lease agreements.
 Skilled at interpreting, applying, explaining, and ensuring full compliance with complex rules,
regulations, and ordinances.
 Recognized for evaluating general and financial accounting practices and procedures for
efficiency, effectiveness, and accurateness and resolve procedure deficiencies.
CAREER PROGRESSION
FINESSE SERVICES, INC. - AT&T (ARISE). Jersey City, NJ July 2014 – October 2014
ENTREPRENEUR - CLIENT SERVICE REPRESENTATIVE
Attracts potential customers by answering product and service questions; suggesting information about
other products and services, Open customer accounts by recording account information, Maintains
customer records, Resolves product or service problems by determining the cause of the problem;
expediting correction or adjustment; following up to ensure resolution, Maintains accounts by processing
customer request, Recommends potential products or services to management by collecting customer
information and analyzing customer needs.
ATLANTIC REALTY CORP., Woodbridge, NJ May 2011 – April 2013
LICENSED LEASING AGENT
Manage leasing office providing each client with excellent customer service, presentations, and tour of
property/models. Guide clients through application and lease signing process. Prepare and input
application into client management computer system, and submit to main office for credit approval &
lease printing. Work with property super to resolve tenant issues. Prepare weekly reports (vacancy,
move-in, and traffic reports). Create and prepare flyers providing information about the property, school
district, and city highlights. Assist prospective clients via telephone with locating, applying, and leasing
apartments through our call center services. Ability to identify new prospects and build and maintain
client relationships. Follow-up with e-leads (electronic leads) through e-mail communication. Market
company properties and foster healthy client relationships.
PAYCHEX, Piscataway, NJ December 2012 – February 2013
MMS PAYROLL CLIENT SERVICE REPRESENTATIVE
Maintains base of payroll clients on all products, including Taxpay, Paylink, Direct Deposit, BTR reporting,
and check signing and stuffing in order to meet client payroll, Human Resource, and employee benefit
service needs. Contacts clients daily according to set schedules in order to obtain payroll data, including
salary adjustments, special payments, tax allocations, and employee deductions or adjustments. Keys all
payroll-related data necessary to process and meet appointment schedules. Provided quality client

2. service to maintain a high rate of client retention. Maintains knowledge of the payroll processing system
and changes in wage and tax laws to develop a trusted relationship with our clients. Maintained client files
to ensure efficient operation and improved client service. Researches and resolves client and system
problems to ensure accurate payroll reports and tax returns.
H&R BLOCK, Jersey City, NJ November 2010 - Seasonal
INVESTMENT ACCOUNTANT
Prepare individual, family, and small business tax returns. Assist clients with understanding and
interpreting W-2’s and other supporting tax documents. Ensure all tax returns are completed according to
IRS tax regulations. Compile federal, state, and local tax documents by assembling and analyzing
financial data. Market company products, greet clients, and foster healthy client relationships.
MELLON INVESTOR SERVICES / BANK OF NEW YORK MELLON, November 2005 – January 2010
Jersey City, NJ
WORKFLOW ANALYST (2007 - 2010)
Interpreted, investigated and responded to shareholder and client relationship executive inquiries.
Administered employee stock options and purchase plans and common stock accounts for several
fortune 500 companies, including Chevron, ConocoPhillips, and JPMorgan Chase & Company.
Collaborated with team members to meet deadlines for urgent requests received from cl ients, such as
immediate check issuances, levy processing, and producing replacement tax forms. Investigated various
transactions and accounts to uncover inefficiencies and fraudulent activities. Performed extensive
research to resolved issues on underpayment or overpayment and changes in rates. Prepared response
letters and other account documents for top management. Generated account statements, 1099’s, and
foreign tax documents shareholders. Utilized computerized data to track and determine per share
calculations. Handled work related to tax refunds for clients.
Selected Highlights:
 Contributed to the improvement of IRS levy processes and introduced new work process to team
members.
 Handled special projects such as preparing manual statements for accounts with discrepancies and
worked directly with Executive Client Service Managers to resolve client based issues.
 Experience in an Investor Relations/ Stock Transfer Agent role with background in equity research
and investment banking.
 Equity market, spearheading/project management experience
 Proficient in organizing, timeliness (deadline oriented), and attentive to detail
 Sensitivity to compliance issues and SEC rules and regulations.
 Strong analytical, writing, technology, and data flow skills.
 Demonstrated ability to effectively communicate with clients, communication (both written and verbal).
STOCK PLAN ADMINISTRATOR (2005 - 2007)
Provided excellent customer service, managing employee stock purchase plans and stock options via
telephone/call center. Assisted clients with trades and transferring of shares. Research and resolved
issues pertaining to W2's, trades, tax and reporting inquiries. Benefit administration: provided specific and
accurate details to shareholders. Account reconciliation. Processed over 100 account issues per day.
NORTH FORK BANK, Jersey City, NJ February – November 2005
PERSONAL BANKER
Assisted clients in selecting various accounts and financial services based on their individual needs.
Ensured compliance on all new accounts with the KYC and US Patriot Act regulations. Offered customer

3. care via effective problem solving and detailed explanation on bank services and policies. Assisted
branch manager with daily branch operations and tasks related to ATM maintenance. Protected bank’s
interest by analyzing and reconciling branch overdraft and shortage reports. Oversaw the preparation and
signing of monetary instruments, cash disbursement, and cash reconciliation. Assisted teller management
with cash shipments in excess of $100K. Monitored teller and vault daily cash limits.
Selected Highlights:
 Designated as the branch’s IRA and mortgage specialist.
 Increased revenue by promoting and selling bank products and referring clients to investment
specialists.
 Independently carried out bank reconciliation activities and managed several client accounts.
THE BANK OF NEW YORK, Secaucus, NJ April 2002 – February 2005
ASSISTANT TELLER MANAGER (2004 - 2005)
Oversaw cash accountability, approved and monitored cash limits, and daily closing operations.
Supervised 10 staff and trained new hires on operating procedures. Coordinated performance
evaluations. Investigated teller receipt discrepancies using debit and credit receipts and computer
generated journal records. Processed transactions for personal and business customers. Completed
transactions using computer-based systems to process deposits, payments, and withdrawals. Assisted in
the opening and closing of branch.
~ Additional prior experience as Teller for The Bank of New York ~
EDUCATION
ASSOCIATE OF APPLIED SCIENCE IN BUSINESS ADMINISTRATION, ACCOUNTING (2008)
KAPLAN UNIVERSITY, Davenport, IA
Licenses &Specific Training
New Jersey Real Estate License ~ H&R Block Tax Certification
ADP Payroll Course (Kaplan University)
Skills
Finely tuned analytical and problem-solving skills with dedication to clear communication.
Proficient with Word, Excel, PowerPoint, Outlook Express, and Mainframe.
Professional Affiliation
Association of Certified Fraud Examiners
Activities
United States Army Reserve
Volunteer at Manville, NJ Senior Center
Volunteer at NJ Community Food Bank