This document provides a summary of Kelly Dimitriou's professional experience and qualifications. Kelly has over 20 years of experience in banking services, including roles managing teams and implementing changes. Most recently, Kelly worked at Royal Bank of Scotland from 2010 to 2016 as an Operational Support Supervisor, managing a team of four and achieving goals like consistently passing audits and positively handling all client complaints. Kelly is a solution-driven leader with strong communication, problem solving, and organizational skills.