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Iris E Kaiser EMAIL:IRISEKAISER@GMAIL.COM
5458SANDYSHELL DR., APOLLO BEACH,FL 33572 | 813.938.5147 (H) | 804.245.6975 (M)
OBJECTIVE:
Seasoned, dedicated and focused. Administrative Assistant, Office Manager and Customer Service
Professional who excels at prioritizing, completing multiple tasks simultaneously. Experienced in
administrative support for busy firms in health care, manufacturing, engineering, as well as County
Treasury Office as Senior Customer Service Representative, responsible amongst other duties for
collections and customer accounts resolutions. Committed to delivering high quality results with little
supervision. Self-Starter, energetic, organized and professional.
AREAS OF EXPERTISE:
· MS Office proficiency Financial Management Time Management
· Strong Organizational Skills Resourceful Strong Problem Solving
· Self-directed Professional Bilingual (English-Spanish)
EXPERIENCE:
SR. CUSTOMER SERVICE REPRESENTATIVE | TREASURER DEPARMENT, CHESTERFIELD, VA | 2006-
2016
· Communicated and interacted with employers, staff, and tax payers via phone and in person, either in English or
Spanish.
· Researched and resolved complex tax payers personal property and real estate problems.
· Distributed and processed transactions to Department of MotorVehicle to include registrations, titles, and
transfers.
· Reviewed, analyzed and processed applications, orders, payments and other specialized transactions.
· Proventrack record of accurately maintaining detailed records, generating reports and multitasking within fast-
paced atmospheres.
· Regularly acknowledged by leadership for timeliness and attention to detail.
· Demonstrate flexibility and superb workethic in enthusiastically taking on special projects in addition to
primary officeresponsibilities.
ADMINISTRATIVE ASSISTANT – PLANT CLERK | HANSON PIPE & PRODUCTS, INC., RICHMOND, VA
| 2000-2006
· Leveraged strong multitasking skills including – prepared weekly payroll, explaining company benefits, and
assisted in Spanish translations for departmental meetings, and plant operations.
· Responsible foraccounts payable and receivables.
· Reconciled monthly cash sales reports, petty cash, vouchers. Kept management group informed of plant
activities and safety incidents, by submitting activities and EHS incident and resolution.
· Respond to customer inquiries overthe phone, liaise with cross-functional teams in support of customer service.
Translate forthe CPR and ForkliftOperator Certifications.
· Translate training materials and was interpreter during EHS and operator training sessions.

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ADMINISTRATIVE ASSISTANT | APOLLO INTERNATINAL OF DELAWARE, INC. |
APOLLO BEACH, FL | 1995-1999
· Responsible forthe budget reports for the Human Resource, Engineering and Sales Departments.
· Coordinated and arranged staff travel accommodations.
· Maintained weekly staff schedules and travelreports.
· Answered switchboardand transfer calls to appropriate personnel.
· Interacted with organizational staff,managers, and different administrative departments on a daily basis,
including international sales.
· Filed and recorded corporate documentation, electronic files, and internal forms.
· Supported staff effectively inassigned projects, based secretarial work.
DATA ENTRY CLERK | HOUSECALL – HOME HEALTH CARE (RESCARE) | APOLLO BEACH, FL |
1993-1995
· Responsible forData Entry information of all patients and new employees.
· Install computer hardware and software,daily backup.
· Billing, mailing, backup forswitchboard.
· Organized officeactivitiesincluding open house events.
PROJECT ENGINEERING COORDINATOR | FAIRFIELD MEDICAL PRODUCTS |TAMPA, FL | 1990-1993
· Compiled and present financial data graphs and production information forweekly sales meetings.
· Assist in development of annual forecastrevenue.
· Data entry of purchase orders and monthly billing.
· Coordinated travel arrangements and lunches for meetings, conference calls.
· Coordinated and monitored the product returns.
· Participate in the implementation of the new computer system.
ASSISTANT MANAGER (RETAIL) | MARIANNE STORES | TAMPA, FL | 1988-1990
· Direct daily store operations and sales.
· Monitored cash flow,balancing daily revenue, nightly deposits.
· Hire new personnel and make weekly time schedules.
· Developed and provide sales training course for new hires.
· Decorate different floorplans with new fashions and new products for every season of the year.
· Contacted the home officeto coordinated trainings and anything related to HR.
SECRETARY | BRISTOL MYERS PHARMACEUTICAL | BARCELONETA, PR. | 1986-1988
· Answering switchboard.
· Estimating purchase orders, billing, scheduling workorders, purchasing and inventory.
· Maintained and control monthly direct billing and purchase orders forthe Engineering Department.

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EDUCATION:
BACHELOR BUSINESS ADMINISTRATION | 1986 | PONTIFICIA CATHOLIC UNIVERSITY, PONCE,
PUERTO RICO
· Major: BBA | Minor: Management
BANK TELLER | 1982 | POPULAR BANK OF PUERTO RICO | NEW YORK, NY
· Major: Certificate for Bank Teller
· Worked for2 years at the PopularBank as a Bank Teller, Bronx, New York
TRAVEL AGENT | 1981 | PANAMERICAN SCHOOL OF TRAVEL | NEW YORK, NY
· Certificate for TravelAgent
REFERENCES:
· Richard Cordle Retired Treasurer of Chesterfield County 804.586.8898
· Carey Adams Treasurer of Chesterfield County 804.751.1487
· Sherry Swanson Deputy Chesterfield County 804.712.5495
· Ikimaris Jirinec Phone Area Supervisor Chesterfield County 804.751.4629
· Becky Fretwell Deputy-Supervisor Collection Department 804.938.4301
· Mary Hartsell Supervisor Sr. Customer Service 804.748.5331