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Carmen Irizarri Toledo
Cond Gardenview, 796 Calderon Ave, Carolina, PR00685 | C: 787-378-2518 | email: carmenirizarritoledo@gmail.com
Summary
· Skilled Asset Protection Manager with 4 years of experience in the retail industry. Directly responsible for all Supply
Chains Operations, Safety Initiatives, Worker Comp and General Liability Claims, Loss Prevention, Internaland External
Investigations. Preserved a solid-partnership with Store Manager by working side-by-side to prevent shrink. Provided
sustainable solutions to exceptions or issues identified through daily tours and communication.
Highlights
· Identify trends in safety,behavior, compliance and theft to implement preventative measures.
· Proficient in numericaland analytical analysis.
· Negotiation, persuasion and observation skills.
· Efficient in CCTV, EAS, POS and auditing process in Receiving, Invoice, UPC, Front End and Cash Office.
· Strong people and communications skills (verbaland written/bilingual –Spanish/English).
· Efficient in computers programs (Word, Excel, and Power Point).
Accomplishments
· Implemented controls and best practices to reduce inventory losses by $97k(FY’14) and by $197K (FY’16).
· Improve accident investigation procedures and developed strong relationship with Claims Management provider
resulting in a reduction of accident cost by $10K (FY’14) and by $17K (FY’16).
Experience
ASSET PROTECTION MANAGER | WALMART | 2012-2016
· Responsible for hiring, training, coaching, supervision, development opportunities and disciplinary actions of the Asset
Protection staff.
· Detects, deters, investigates, and resolves violations of company policies and criminal activities.
· Drives the execution of operational procedures to minimize shrink, damages and/or variances.
· Responsible for the coordination of annualinventory in partnership with the store management.
· Responsible of P&L accounts analysis.
· Responsible to ensure compliance with company policies and procedures to adhere tostandard of Federal, State and
Local regulatory agencies and supports company mission, values and standards of ethics.
· Responsible of the safety program to emphasize a building safety culture in associates.
· Responsible to manage facility operations and security resources within the unit to secure and safeguards the assets of
the facility and surrounding areas.
· Responsible for the coordination of the Annual Event and in-store events in partnership with store management.
· Support other units in APM’s training, Operational Excellence Assessments, inventory process and internal
investigations.
· Models, enforces, and provides direction and guidance to associates on proper customer service approaches and
techniques to ensure customer’s needs, complains, and issues are successfully resolved within company guidelines and
standards.

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· Work as part of the management team to ensure all opening and closing procedures are followed, including
communication with opening and closing mangers to ensure a smooth transition form day to night operations,
discussing merchandising opportunities and directions scheduling concerns, associates issues, any issues needing to be
escalated, additional resources needed,and any special opening or closing instructions or information.
CASHIER (SEASONAL) | WALMART | 2011-2012
· Responsible of scanning coupons, applying discounts, processing payments and ringing up sales on computerized cash
registers.
· Responsible for handling returns and answering questions about merchandise, store policies and ongoing promotions.
· Responsible to maintain the checkout area free of accident and within the marketing standards.
DISPATCHER | CHOICE CABLE TV | 2008-2012
· Responsible for the logistics of the daily route of technician and contractors.
· Liaison between the technical department and customers.
· Create reports regarding the productivity of the technicians and outages in the systems.
DATA ENTRY SUPERVISOR | LIBERTYCABLE TV | 2004-2007
· Responsible for hiring, training, coaching, supervision, development opportunities and disciplinary actions for the Data
Entry staff of four regional offices.
· Responsible to create and implement newprocesses to improve the daily performance and productivity of the
department.
· Audit the entries of information on the system to detect and correct error and/or discrepancies within the processes
and/or regulations of the company.
· Liaison between the technical, sales and customer service departments.
DISPATCHER & DATA ENTRY| CENTENNIAL CABLE TV | 2001-2004
· Responsible for the logistics of the daily route of technician and contractors.
· Liaison between the technical department and customers.
· Create reports regarding the productivity of the technicians and outage in the system.
· Create work orders services for customers and give follow-up in the system.
· Responsible to create and analyze systems reports.
· Create installations and upgrades orders for new and existing customers.
· Process payments on customers’’ accounts that were generated in financial institutions and authorized retailers.
Education
INTERVIEW & INTERROGATIONS TECHNIQUES | 2015 | WICKLANDER-ZULAWSKI& ASSOCIATES
MASTER IN BUSINESS ADMINISTRATION | IN PROCESS | UNIVERSITY OF PHOENIX
· Human Resources
BACHELOR DEGREE IN BUSINESS ADMINISTRATION | 1997 | UNIVERSITY OF PUERTO RICO (CAAM)
· Accounting
References
· Jorge Hernandez-Market Managers Operations 787-510-8614
· Emmy Vázquez-Regional Asset Protection Manager 787-240-4703
· Jose Anaya-Market Asset Protection Manager 787-983-0443