Velux presenterar lärdomar efter deras lansering av ett nytt intranät på Office 365.

1. TOP 10 REASONS WHY
THE VELUX GROUP
DIGITAL WORKPLACE
IS SUCCESSFUL
DIGITAL WORKPLACE IN THE VELUX GROUP
CHRISTIAN.SKJAERAN@VELUX.COM

2. AGENDA
Intro
- About me
- About the company
- About the Digital Workplace
The top 10 reasons …
Outro
- Demo?
- Questions?
2
DIGITAL WORKPLACE IN THE VELUX GROUP

3. ABOUT ME
Education:
- Cand.Merc.Dat from Copenhagen Business Shool
- “IT and Communications for people in a business context”
- Current title: Corporate Intranet Manager
Work experience:
- IBM (10+ years)
- Chr. Hansen (2007-2016)
- VELUX Group (2017-)
Spare time:
- Thailand traveler: 20+ times
- Politician: Member of municipal council
- Backgammon: 1st division
3
DIGITAL WORKPLACE IN THE VELUX GROUP
Business
IT
People
Commu-
nications

4. Daylight and fresh air are essential
for our health and wellbeing.
4 VELUX GROUP PRESENTATION

5. We spend up to 90% of our time inside
buildings — living, working and playing.
5 VELUX GROUP PRESENTATION

6. THE VELUX VISION
To lead the development of better living
environments with daylight and fresh air
through the roof, and to be rated as the
best in the eyes of our customers.
6 VELUX GROUP PRESENTATION

7. 7 VELUX GROUP PRESENTATION

8. 8 VELUX GROUP PRESENTATION

9. The VELUX product programme ranges from complete skylight systems to
roof windows, sun tunnels, blinds and shutters as well as home automation systems.
Sun tunnels
VELUX Modular Skylights
VELUX blinds and shutters
Roof windows
Smart ventilation
Flat roof windows
VELUX GROUP PRESENTATION9

10. 10 VELUX GROUP PRESENTATION
2016 numbers
(EUR)
VKR Holding
revenue
VKR Holding
net profit
1740 9,500
2.4bn
350m
Company facts
The VELUX Group is owned by
VKR Holding A/S, a limited
company wholly owned by the
foundations and family.
The VELUX Group’s financial
results are incorporated into
VKR Holding’s consolidated
accounts.
sales companies
around the world
production sites
in nine countries
employees
globally

11. ABOUT THE VELUX DIGITAL WORKPLACE
11
The VELUX One intranet was launched
November 2015 as part of a new
Digital Workplace initiative.
It was custom built on SharePoint Online
together with the vendor Brightstarr.
It is a global intranet with built-in Yammer,
translation functions and targeted content.
Next: See example front page
DIGITAL WORKPLACE IN THE VELUX GROUP

12. 12

13. 13

14. 14

15. 15

17. 17
MANAGEMENT COMMITMENT & INVOLVEMENT
1

18. WORKSHOP with VELUX
MANAGEMENT GROUP

19. MANAGEMENT COMMITMENT & INVOLVEMENT
19
DIGITAL WORKPLACE IN THE VELUX GROUP
1
Digital Workplace Board Leading by example (culture)

20. DIGITAL WORKPLACE BOARD ORGANIZATION
20
DIGITAL WORKPLACE IN THE VELUX GROUP
Digital Workplace
Advisory Group
Initiative Initiative Initiative Initiative Initiative
Digital Workplace
Board
Board members
Birgit Wibholm
Ingrid Reumert
Michael K Rasmussen
Patrick McKenzie
Peter Bang
Advisory Group members
Gert Thrane Christensen
Christian Skjæran
Frederik Zebitz
Ida Høgberg Jensen
Line Møller Hansen
Ad hoc:
Christian Möller
Jacob Udby Olesen
Decisions
Empower-
ment
Status
Recommen-
dations
Digital Workplace program tracks 2017-18
Digital Workplace
daily operations
175+
Power Users
80+
Community
Managers

21. 21
ANNUAL WHEEL
DIGITAL WORKPLACE IN THE VELUX GROUP
Digital Workplace Board
3-4 meetings / year
Digital Workplace Advisory Group
1-2 meetings per month
Community Mgrs & Power User Mentors
Monthly meetings / activities
Decision Meeting
Information Meeting
Discover /
Identify
Recommend
good practice
Implement Evaluate
X
2017
X
X
X
X
X
X
X
X
X
X
X
X
X
X
2 day
CM seminar
MS
Ignite
MS
Compass
Office 2016
Info
screens DK
Info
screens
global
VELUX One
frontpage
VELUX One
Search v2
Win 10
OneDrive
Stream
(Video)
Teams
Jan
Feb
March
April
May
JuneJuly
Sept
Dec
Nov
Aug
Oct
2 day
PUM
workshop
MS
Compass
X
Digital
Workplace

22. 22
LEADING BY EXAMPLE (CULTURE)
DIGITAL WORKPLACE IN THE VELUX GROUP
Example: CFO blog
• Started as a “Christmas blog” and
has kept alive and popular with posts
every month on the 24th
Virtual management
• 2 “usual suspects” out of our 6 managers
in the VELUX Management Group, often
ends up in our “top 10 most influential
users” reports in Tryane.

23. 23
MANAGEMENT: YAMMER IS A VALUABLE CHANNEL
DIGITAL WORKPLACE IN THE VELUX GROUP
Almost all “white collar” employees
are on board and around 60% of them
use it at least on a monthly basis.
Compared to 25 other Yammer networks
in the Tryane benchmarking analysis,
we are outperforming others.
Microsoft once told us we were the
most active network in Denmark
(don’t know the current status).

24. 24
MULTI DISCIPLINARY TEAM APPROACH
2

25. MULTI DISCIPLINARY TEAM APPROACH
25
DIGITAL WORKPLACE IN THE VELUX GROUP
2
Digital Workplace Advisory Group4 competence areas in play
Tools
PoliciesGuidance
Skills

26. People and Strategy (HR):
Ensures the cultural change of employees to
support to the digital workplace and secures that
employees skills and competencies are
transparent to enhance global collaboration.
26
COORDINATED EFFORT
DIGITAL WORKPLACE IN THE VELUX GROUP
End User Productivity (IT):
Ensures that employees in VELUX
have the required skills to connect,
communicate and collaborate in
an efficient way across the global
organization.
Digital Workplace &
Application (IT):
Identifies and evaluates the
technical capabilities to
support the digital workplace
Internal Communications (S-COM&S):
Ensures effective digital communication
channels & collaboration tools in the group
that supports management and team
engagement. Main contact to:
Key business stakeholders
(Management) and local
Community Managers
Main contact to:
IT Vendors
Main contact to:
End Users &
Power Users
Tools
PoliciesGuidance
Skills
Main contact to:
Local HR in all PCO’s and
SCO’s

27. WE WORK TOGETHER ON DAILY OPERATIONS AND
WITH PROJECTS IN THE ADVISORY GROUP
27
DIGITAL WORKPLACE IN THE VELUX GROUP
Digital Workplace
Advisory Group
Search Self Services
DW for
production
employees
KPI’s and
diagnostics
A DB C
Digital Workplace
daily operations
175+
Power Users
80+
Community
Managers
Example tasks:
• News editors (info
screens & intranet)
• Change agents
• Yammer group owner
and/or facilitator
Examples roles:
• Team site owner
• OneNote expert
• Test the new O365
tools early
Our com’s resources:
• Intranet manager (+ part time student)
• News editor (+ part time student)
• 4 com’s advisors (work close with top management
and participate in some tracks, e.g. DW production)
Our IT resources:
• Digital Workplace Manager (IT infrastructure)
• Enterprise Solution Architect (Office 365)
• Digital Collaboration specialist (+ part time student)
• IT support desk (local + India)

28. 28
THE STRATEGY AND THE LAUNCH
3

29. THE STRATEGY AND THE LAUNCH
29
DIGITAL WORKPLACE IN THE VELUX GROUP
3
Strategy (2014-15) The launch

30. ONE VELUX WITH GLOBAL BUSINESS MODEL
30
DIGITAL WORKPLACE IN THE VELUX GROUP

31. EPIC LAUNCH VIDEO
DIGITAL WORKPLACE IN THE VELUX GROUP
HTTPS://WWW.YOUTUBE.COM/WATCH?V=9ND_INCEI-4&T=1S31

32. 32

33. LOCAL INITIATIVE: POSTERS, LAUNCH CAKE …
33
DIGITAL WORKPLACE IN THE VELUX GROUP

34. 34

35. 35
AGREE ON DEFINITIONS AND BOUNDARIES
4

36. 36
AGREE ON DEFINITIONS AND BOUNDARIES
DIGITAL WORKPLACE IN THE VELUX GROUP
5
Our “onion” model VELUX One is a hub,
not an integrated portal
Employee
workspace
VELUX
One

37. Employee
workspace
IT workplace
Digital
Workplace
Office 365
VELUX One
Our info screen system is an
example of non-Office 365
OUR DIGITAL WORKPLACE IN CONTEXT
DIGITAL WORKPLACE IN THE VELUX GROUP
37
Many employees start their day
in Outlook, others in Yammer
VELUX One is the main channel
for official mass communication
The way we work on various
activities, e.g. meeting rooms
Agile work using WIFI, different
devices (PC, tablet, smartphone)
In 2017: Office 2016, OneDrive
and Stream (video)
In 2017: New front-page and
improved search
In 2017: Analyzing NWoW for
rebuilding the HQ the next years
In 2017: New PC’s & Windows 10
In 2017: Workday for HR tasks

38. VELUX ONE IS A HUB THAT LINKS TO OTHER TOOLS
DIGITAL WORKPLACE IN THE VELUX GROUP
38
Digital Workplace
Office 365
VELUX One
These are examples of other
tools and platforms that you
can navigate to from VELUX One.
We normally link from VELUX One
and avoid trying to integrate too
many things within the UI.
Out ambition going forward will
be to make better self-service
and search experiences, but that
is not easy with many other
system vendors in the picture.

39. 39
TWO ESTABLISHED AMBASSADOR NETWORKS
5

40. Commitment from
top management to
pave the way and
empower local
ambassadors
40

41. TWO ESTABLISHED AMBASSADOR NETWORKS
41
DIGITAL WORKPLACE IN THE VELUX GROUP
4
Community Managers (editors) Office 365 Power Users

42. COMMUNITY MANAGERS
Joint activities:
• Yearly 2-day conference
(60+ participants)
• Monthly webinar
• Weekly “Ask Me Anything”
session on Skype
• Ongoing coordination in
Yammer group (e.g. if important
news stories needs to be
translated to local language)
• Skype based training when
needed (e.g. onboarding new
Community Managers)
42
DIGITAL WORKPLACE IN THE VELUX GROUP

43. TWO AREAS OF RESPONSIBILITY
Communicators
Communicate on VELUX One and Yammer
Responsible for a well defined area of
VELUX One and Yammer
Write and structure text for web, take
pictures and process images
Coordinate with content owners who
are responsible for the accuracy
Know the VELUX One CMS
Create and place content and ensure
that it appears in the right places
Master English on high level
Change agents
Facilitate and communicate the change in
relation to VELUX One in own Business
Area or local area
Act as ambassadors and front runners in
relation to VELUX One and Yammer
Collaborate with Power Users to help our
organisation move forward towards a
Digital Workplace
Communicate when and how to use
Yammer, VELUX One and SharePoint
43
DIGITAL WORKPLACE IN THE VELUX GROUP

44. Source: Everett M. Rogers: Diffusion of Innovations
16%, the tipping point
Technology Enthusiasts
Looking for some neat technology
Visionaries
Looking for a breakthrough
Pragmatics
Looking for an improvement
Conservatives
Believe in tradition
Sceptics
Not looking - at all..!!!!

45. OFFICE 365 POWER USERS
10 Power User
Mentors help train
the local Office
365 Power Users.
45
DIGITAL WORKPLACE IN THE VELUX GROUP

46. 46
A FAST LOADING INTRANET FRONT-PAGE
6

47. A FAST LOADING INTRANET FRONT-PAGE
47
DIGITAL WORKPLACE IN THE VELUX GROUP
6
Simple responsive design Personalized and segmented content,

48. 48
SIMPLE RESPONSIVE DESIGN = FAST PAGE RENDERING
DIGITAL WORKPLACE IN THE VELUX GROUP
A good tip in SharePoint Online is to
NOT use navigation menus based on
“structured navigation”.
We only use “Managed navigation”
and we do not have any sub-sites at
all. It is all physically a flat structure!!

49. 49
PERSONALIZED & SEGMENTED CONTENT ON FRONT PAGE
DIGITAL WORKPLACE IN THE VELUX GROUP
Any page on VELUX One can be
bookmarked and they become
accessible in the top menu.
All news stories, updates and
banner campaigns can be
segmented based on targeting.

50. 50
MAKING IT EASY TO BE AN INTRANET EDITOR
7

51. MAKING IT EASY TO BE AN INTRANET EDITOR
51
DIGITAL WORKPLACE IN THE VELUX GROUP
7
By limiting the skills needed By helping and empowering them

52. 52

53. 53

54. MAKING IT EASY FOR EDITORS
Creating content
In the “CMS Experience” cockpit the Community
Managers can create different types of pages.
This means that the skills needed is limited to
completing the different page layouts.
They do not have to think about concepts like:
• Physical placement of page / sub-sites
• Permissions, roles and groups
Where
Community Managers can place a page 2 places, e.g.
as a news story and somewhere in the top menu.
Who
The Community Manager decides who can see the
news/page on the front-page / in the top menu.
We call this targeting and here are examples of what
dimensions can be used:
54
DIGITAL WORKPLACE IN THE VELUX GROUP

55. 55
TRY THINGS OUT ON OUR TEST/QA SERVER
DIGITAL WORKPLACE IN THE VELUX GROUP
https://velux.sharepoint.com/sites/QAVELUXOne
Used for testing and training (sometimes called “test” server)
https://velux.sharepoint.com/sites/VELUXOne
Used by all of us (sometimes called “production” server)

56. WE COLLABORATE IN YAMMER AND IN OUR
COMMUNITY SITE (GUIDES, BEST PRACTICES ETC.)
56
DIGITAL WORKPLACE IN THE VELUX GROUP

57. 57
TAKING END-USER-ADOPTION SERIOUSLY
8

58. TAKING END-USER-ADOPTION SERIOUSLY
58
DIGITAL WORKPLACE IN THE VELUX GROUP
8
GET IT (guides, videos etc.) VITA (VELUX IT Academy)

59. DIGITAL WORKPLACE GPS
59
DIGITAL WORKPLACE IN THE VELUX GROUP

60. GET IT HELP MATERIAL
60
DIGITAL WORKPLACE IN THE VELUX GROUP

61. SUPPORT METHOD
61
DIGITAL WORKPLACE IN THE VELUX GROUP
Office 365 services are normally kept
“generally available” when released by Microsoft
When we evaluate the service is mature
and if it is useful for many employees,
then materials are made, webinars are held etc.
Coming soon:
Launch of Stream (video) (browser)
Roll-out “Microsoft Teams” service
Windows 10 on the way to a PC near you …
MS
Stream

62. EXAMPLES: TIP OF THE WEEK + NEW WEBINARS
62
DIGITAL WORKPLACE IN THE VELUX GROUP
GET IT is the largest Yammer group we have – over 1.000 members

63. VELUX IT ACADEMY APPROACH
19
DIGITAL WORKPLACE IN THE VELUX GROUP
Power User Network
▪ World Wide
▪ 11 Mentors
▪ 175 Power Users
Webinars
▪ Interactive webinars
▪ Town hall webinars
▪ Free of charge
Social learning
▪ How to questions
▪ Sharing of best practice
▪ Tip of the week
GET IT - Self Study
▪ Quick Guides
▪ Training presentations
▪ Instructional videos

64. CORNERSTONE MANAGES ENROLLMENT ETC.
64
DIGITAL WORKPLACE IN THE VELUX GROUP

65. 65
CLOSE RELATIONSHIP WITH OUR MAIN VENDORS
9

66. CLOSE RELATIONSHIP WITH OUR MAIN VENDORS
66
DIGITAL WORKPLACE IN THE VELUX GROUP
9
Microsoft Compass Connect The non-Microsoft vendors

67. MICROSOFT BUILDING IN PARIS
67
Christian

68. FEW CUSTOMERS INVITED
68
Frederik

69. 69
Line

70. KEY NOTE SPEAK
70
Some important
Microsoft guy

71. 2 LONG DAYS WITH POWERPOINTS,
DEMOS AND DISCUSSIONS
71

72. 72
OTHER KEY VENDORS
DIGITAL WORKPLACE IN THE VELUX GROUP

73. 73
WORKING ACTIVELY WITH KPI’S AND ANALYTICS
10

74. WORKING ACTIVELY WITH KPI’S AND ANALYTICS
74
DIGITAL WORKPLACE IN THE VELUX GROUP
10
Yammer example SharePoint example

75. 75
MOST ACTIVE YAMMER GROUPS
DIGITAL WORKPLACE IN THE VELUX GROUP
1 7
6
5
4
3
2
8
Share comments
with management

76. 76
YAMMER GROUPS ON THE RISE
DIGITAL WORKPLACE IN THE VELUX GROUP

77. VELUX ONE - TOTAL # PAGES READ
527.113
498.261
527.184
480.163
445.288
506.579
646.948
476.684 486.279
437.915
485.932
400.603
558.047
519.404
634.164
426.843
522.033 506.649
0
100.000
200.000
300.000
400.000
500.000
600.000
700.000
January February March April May June July August September October November December
2016 Page Views 2017 Page Views Linear (2016 Page Views) Linear (2017 Page Views)
77
DIGITAL WORKPLACE IN THE VELUX GROUP

78. VELUX ONE – ACTIVE USERS
78
DIGITAL WORKPLACE IN THE VELUX GROUP
2.785
2.871
2.200
4.913
Average # people
Every Day
Every week
Every 14 days
Every month
12.769
June 2017:
12.769 monthly unique visitors
5.656 even visits every week
Production
employees?

79. VELUX ONE – SITE LOCATIONS
41,28
9,688,24
7,58
5,87
5
4,74
2,74
1,89 1,79
1,78
1,7 1,15 1,06 0,77 0,71 4,02
Denmark Germany Hungary France
Poland United Kingdom United States Czechia
Italy Slovakia Belgium Switzerland
Netherlands Austria Japan Spain
Other
79
DIGITAL WORKPLACE IN THE VELUX GROUP June 2017
Sessions from a
given country in
% of total traffic

80. VELUX ONE – GLOBAL AND LOCAL NEWS
81
77
80
89
72
78
54
66 67 65 64
49
79
65
99
61
76
80
0
20
40
60
80
100
120
January February March April May June July August September October November December
2016 news stories 2017 news stories Linear (2016 news stories) Linear (2017 news stories)
80
DIGITAL WORKPLACE IN THE VELUX GROUP
2016: 842 news stories
2017 1H: 460 news stories

81. VELUX ONE - TOP 10 NEWS STORIES
# Page
views
Unique
page views
Title Peak
date
Avg. time
on page
Bounce
rate
% of unique
weekly visitors
1 6.729 3.056 Tell us which PC you want 29/5 02:09 2,85% 54,2%
2 3.882 1.543 Lots of internal jobs 24/5 01:11 1,55% 27,4%
3 3.274 1.520 Organizational changes in production area management 31/5 01:42 4,55% 27,0%
4 3.079 1.425 Global cyber attack (not in VELUX) 15/5 01:23 3,60% 25,3%
5 1.980 861 DK: Stigning i bidrag til fritvalgs lønkonto 2/5 01:15 0,83% 15,3%
6 1.964 941 New marketing board ready for take-off 23/5 01:23 1,42% 16,7%
7 1.553 629 DK: Holder du fri fredagen efter Kr. Himmelfart 15/5 01:31 0,00% 11,2%
8 1.358 620 The quote maker is a success among installers 5/5 01:36 1,43% 11,0%
9 1.290 618 VELUX Greenwood installs solar farm system 18/5 02:02 2,48% 11,0%
10 1.246 585 Gold medal for strengthening research and new talents 18/5 01:02 3,23% 10,4%
81
DIGITAL WORKPLACE IN THE VELUX GROUP
May 2017
This month:
- 76 news stories (global + local)
- Data period 25/4-15/6
- Weekly visitors: 5.635

82. Any Questions?