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Top 10 reasons why the VELUX Group Digital Workplace is successful

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Velux presenterar lärdomar efter deras lansering av ett nytt intranät på Office 365.

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Top 10 reasons why the VELUX Group Digital Workplace is successful

  1. 1. TOP 10 REASONS WHY THE VELUX GROUP DIGITAL WORKPLACE IS SUCCESSFUL DIGITAL WORKPLACE IN THE VELUX GROUP CHRISTIAN.SKJAERAN@VELUX.COM
  2. 2. AGENDA Intro - About me - About the company - About the Digital Workplace The top 10 reasons … Outro - Demo? - Questions? 2 DIGITAL WORKPLACE IN THE VELUX GROUP
  3. 3. ABOUT ME Education: - Cand.Merc.Dat from Copenhagen Business Shool - “IT and Communications for people in a business context” - Current title: Corporate Intranet Manager Work experience: - IBM (10+ years) - Chr. Hansen (2007-2016) - VELUX Group (2017-) Spare time: - Thailand traveler: 20+ times - Politician: Member of municipal council - Backgammon: 1st division 3 DIGITAL WORKPLACE IN THE VELUX GROUP Business IT People Commu- nications
  4. 4. Daylight and fresh air are essential for our health and wellbeing. 4 VELUX GROUP PRESENTATION
  5. 5. We spend up to 90% of our time inside buildings — living, working and playing. 5 VELUX GROUP PRESENTATION
  6. 6. THE VELUX VISION To lead the development of better living environments with daylight and fresh air through the roof, and to be rated as the best in the eyes of our customers. 6 VELUX GROUP PRESENTATION
  7. 7. 7 VELUX GROUP PRESENTATION
  8. 8. 8 VELUX GROUP PRESENTATION
  9. 9. The VELUX product programme ranges from complete skylight systems to roof windows, sun tunnels, blinds and shutters as well as home automation systems. Sun tunnels VELUX Modular Skylights VELUX blinds and shutters Roof windows Smart ventilation Flat roof windows VELUX GROUP PRESENTATION9
  10. 10. 10 VELUX GROUP PRESENTATION 2016 numbers (EUR) VKR Holding revenue VKR Holding net profit 1740 9,500 2.4bn 350m Company facts The VELUX Group is owned by VKR Holding A/S, a limited company wholly owned by the foundations and family. The VELUX Group’s financial results are incorporated into VKR Holding’s consolidated accounts. sales companies around the world production sites in nine countries employees globally
  11. 11. ABOUT THE VELUX DIGITAL WORKPLACE 11 The VELUX One intranet was launched November 2015 as part of a new Digital Workplace initiative. It was custom built on SharePoint Online together with the vendor Brightstarr. It is a global intranet with built-in Yammer, translation functions and targeted content. Next: See example front page DIGITAL WORKPLACE IN THE VELUX GROUP
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  16. 16. 17 MANAGEMENT COMMITMENT & INVOLVEMENT 1
  17. 17. WORKSHOP with VELUX MANAGEMENT GROUP
  18. 18. MANAGEMENT COMMITMENT & INVOLVEMENT 19 DIGITAL WORKPLACE IN THE VELUX GROUP 1 Digital Workplace Board Leading by example (culture)
  19. 19. DIGITAL WORKPLACE BOARD ORGANIZATION 20 DIGITAL WORKPLACE IN THE VELUX GROUP Digital Workplace Advisory Group Initiative Initiative Initiative Initiative Initiative Digital Workplace Board Board members Birgit Wibholm Ingrid Reumert Michael K Rasmussen Patrick McKenzie Peter Bang Advisory Group members Gert Thrane Christensen Christian Skjæran Frederik Zebitz Ida Høgberg Jensen Line Møller Hansen Ad hoc: Christian Möller Jacob Udby Olesen Decisions Empower- ment Status Recommen- dations Digital Workplace program tracks 2017-18 Digital Workplace daily operations 175+ Power Users 80+ Community Managers
  20. 20. 21 ANNUAL WHEEL DIGITAL WORKPLACE IN THE VELUX GROUP Digital Workplace Board 3-4 meetings / year Digital Workplace Advisory Group 1-2 meetings per month Community Mgrs & Power User Mentors Monthly meetings / activities Decision Meeting Information Meeting Discover / Identify Recommend good practice Implement Evaluate X 2017 X X X X X X X X X X X X X X 2 day CM seminar MS Ignite MS Compass Office 2016 Info screens DK Info screens global VELUX One frontpage VELUX One Search v2 Win 10 OneDrive Stream (Video) Teams Jan Feb March April May JuneJuly Sept Dec Nov Aug Oct 2 day PUM workshop MS Compass X Digital Workplace
  21. 21. 22 LEADING BY EXAMPLE (CULTURE) DIGITAL WORKPLACE IN THE VELUX GROUP Example: CFO blog • Started as a “Christmas blog” and has kept alive and popular with posts every month on the 24th Virtual management • 2 “usual suspects” out of our 6 managers in the VELUX Management Group, often ends up in our “top 10 most influential users” reports in Tryane.
  22. 22. 23 MANAGEMENT: YAMMER IS A VALUABLE CHANNEL DIGITAL WORKPLACE IN THE VELUX GROUP Almost all “white collar” employees are on board and around 60% of them use it at least on a monthly basis. Compared to 25 other Yammer networks in the Tryane benchmarking analysis, we are outperforming others. Microsoft once told us we were the most active network in Denmark (don’t know the current status).
  23. 23. 24 MULTI DISCIPLINARY TEAM APPROACH 2
  24. 24. MULTI DISCIPLINARY TEAM APPROACH 25 DIGITAL WORKPLACE IN THE VELUX GROUP 2 Digital Workplace Advisory Group4 competence areas in play Tools PoliciesGuidance Skills
  25. 25. People and Strategy (HR): Ensures the cultural change of employees to support to the digital workplace and secures that employees skills and competencies are transparent to enhance global collaboration. 26 COORDINATED EFFORT DIGITAL WORKPLACE IN THE VELUX GROUP End User Productivity (IT): Ensures that employees in VELUX have the required skills to connect, communicate and collaborate in an efficient way across the global organization. Digital Workplace & Application (IT): Identifies and evaluates the technical capabilities to support the digital workplace Internal Communications (S-COM&S): Ensures effective digital communication channels & collaboration tools in the group that supports management and team engagement. Main contact to: Key business stakeholders (Management) and local Community Managers Main contact to: IT Vendors Main contact to: End Users & Power Users Tools PoliciesGuidance Skills Main contact to: Local HR in all PCO’s and SCO’s
  26. 26. WE WORK TOGETHER ON DAILY OPERATIONS AND WITH PROJECTS IN THE ADVISORY GROUP 27 DIGITAL WORKPLACE IN THE VELUX GROUP Digital Workplace Advisory Group Search Self Services DW for production employees KPI’s and diagnostics A DB C Digital Workplace daily operations 175+ Power Users 80+ Community Managers Example tasks: • News editors (info screens & intranet) • Change agents • Yammer group owner and/or facilitator Examples roles: • Team site owner • OneNote expert • Test the new O365 tools early Our com’s resources: • Intranet manager (+ part time student) • News editor (+ part time student) • 4 com’s advisors (work close with top management and participate in some tracks, e.g. DW production) Our IT resources: • Digital Workplace Manager (IT infrastructure) • Enterprise Solution Architect (Office 365) • Digital Collaboration specialist (+ part time student) • IT support desk (local + India)
  27. 27. 28 THE STRATEGY AND THE LAUNCH 3
  28. 28. THE STRATEGY AND THE LAUNCH 29 DIGITAL WORKPLACE IN THE VELUX GROUP 3 Strategy (2014-15) The launch
  29. 29. ONE VELUX WITH GLOBAL BUSINESS MODEL 30 DIGITAL WORKPLACE IN THE VELUX GROUP
  30. 30. EPIC LAUNCH VIDEO DIGITAL WORKPLACE IN THE VELUX GROUP HTTPS://WWW.YOUTUBE.COM/WATCH?V=9ND_INCEI-4&T=1S31
  31. 31. 32
  32. 32. LOCAL INITIATIVE: POSTERS, LAUNCH CAKE … 33 DIGITAL WORKPLACE IN THE VELUX GROUP
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  34. 34. 35 AGREE ON DEFINITIONS AND BOUNDARIES 4
  35. 35. 36 AGREE ON DEFINITIONS AND BOUNDARIES DIGITAL WORKPLACE IN THE VELUX GROUP 5 Our “onion” model VELUX One is a hub, not an integrated portal Employee workspace VELUX One
  36. 36. Employee workspace IT workplace Digital Workplace Office 365 VELUX One Our info screen system is an example of non-Office 365 OUR DIGITAL WORKPLACE IN CONTEXT DIGITAL WORKPLACE IN THE VELUX GROUP 37 Many employees start their day in Outlook, others in Yammer VELUX One is the main channel for official mass communication The way we work on various activities, e.g. meeting rooms Agile work using WIFI, different devices (PC, tablet, smartphone) In 2017: Office 2016, OneDrive and Stream (video) In 2017: New front-page and improved search In 2017: Analyzing NWoW for rebuilding the HQ the next years In 2017: New PC’s & Windows 10 In 2017: Workday for HR tasks
  37. 37. VELUX ONE IS A HUB THAT LINKS TO OTHER TOOLS DIGITAL WORKPLACE IN THE VELUX GROUP 38 Digital Workplace Office 365 VELUX One These are examples of other tools and platforms that you can navigate to from VELUX One. We normally link from VELUX One and avoid trying to integrate too many things within the UI. Out ambition going forward will be to make better self-service and search experiences, but that is not easy with many other system vendors in the picture.
  38. 38. 39 TWO ESTABLISHED AMBASSADOR NETWORKS 5
  39. 39. Commitment from top management to pave the way and empower local ambassadors 40
  40. 40. TWO ESTABLISHED AMBASSADOR NETWORKS 41 DIGITAL WORKPLACE IN THE VELUX GROUP 4 Community Managers (editors) Office 365 Power Users
  41. 41. COMMUNITY MANAGERS Joint activities: • Yearly 2-day conference (60+ participants) • Monthly webinar • Weekly “Ask Me Anything” session on Skype • Ongoing coordination in Yammer group (e.g. if important news stories needs to be translated to local language) • Skype based training when needed (e.g. onboarding new Community Managers) 42 DIGITAL WORKPLACE IN THE VELUX GROUP
  42. 42. TWO AREAS OF RESPONSIBILITY Communicators Communicate on VELUX One and Yammer Responsible for a well defined area of VELUX One and Yammer Write and structure text for web, take pictures and process images Coordinate with content owners who are responsible for the accuracy Know the VELUX One CMS Create and place content and ensure that it appears in the right places Master English on high level Change agents Facilitate and communicate the change in relation to VELUX One in own Business Area or local area Act as ambassadors and front runners in relation to VELUX One and Yammer Collaborate with Power Users to help our organisation move forward towards a Digital Workplace Communicate when and how to use Yammer, VELUX One and SharePoint 43 DIGITAL WORKPLACE IN THE VELUX GROUP
  43. 43. Source: Everett M. Rogers: Diffusion of Innovations 16%, the tipping point Technology Enthusiasts Looking for some neat technology Visionaries Looking for a breakthrough Pragmatics Looking for an improvement Conservatives Believe in tradition Sceptics Not looking - at all..!!!!
  44. 44. OFFICE 365 POWER USERS 10 Power User Mentors help train the local Office 365 Power Users. 45 DIGITAL WORKPLACE IN THE VELUX GROUP
  45. 45. 46 A FAST LOADING INTRANET FRONT-PAGE 6
  46. 46. A FAST LOADING INTRANET FRONT-PAGE 47 DIGITAL WORKPLACE IN THE VELUX GROUP 6 Simple responsive design Personalized and segmented content,
  47. 47. 48 SIMPLE RESPONSIVE DESIGN = FAST PAGE RENDERING DIGITAL WORKPLACE IN THE VELUX GROUP A good tip in SharePoint Online is to NOT use navigation menus based on “structured navigation”. We only use “Managed navigation” and we do not have any sub-sites at all. It is all physically a flat structure!!
  48. 48. 49 PERSONALIZED & SEGMENTED CONTENT ON FRONT PAGE DIGITAL WORKPLACE IN THE VELUX GROUP Any page on VELUX One can be bookmarked and they become accessible in the top menu. All news stories, updates and banner campaigns can be segmented based on targeting.
  49. 49. 50 MAKING IT EASY TO BE AN INTRANET EDITOR 7
  50. 50. MAKING IT EASY TO BE AN INTRANET EDITOR 51 DIGITAL WORKPLACE IN THE VELUX GROUP 7 By limiting the skills needed By helping and empowering them
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  53. 53. MAKING IT EASY FOR EDITORS Creating content In the “CMS Experience” cockpit the Community Managers can create different types of pages. This means that the skills needed is limited to completing the different page layouts. They do not have to think about concepts like: • Physical placement of page / sub-sites • Permissions, roles and groups Where Community Managers can place a page 2 places, e.g. as a news story and somewhere in the top menu. Who The Community Manager decides who can see the news/page on the front-page / in the top menu. We call this targeting and here are examples of what dimensions can be used: 54 DIGITAL WORKPLACE IN THE VELUX GROUP
  54. 54. 55 TRY THINGS OUT ON OUR TEST/QA SERVER DIGITAL WORKPLACE IN THE VELUX GROUP https://velux.sharepoint.com/sites/QAVELUXOne Used for testing and training (sometimes called “test” server) https://velux.sharepoint.com/sites/VELUXOne Used by all of us (sometimes called “production” server)
  55. 55. WE COLLABORATE IN YAMMER AND IN OUR COMMUNITY SITE (GUIDES, BEST PRACTICES ETC.) 56 DIGITAL WORKPLACE IN THE VELUX GROUP
  56. 56. 57 TAKING END-USER-ADOPTION SERIOUSLY 8
  57. 57. TAKING END-USER-ADOPTION SERIOUSLY 58 DIGITAL WORKPLACE IN THE VELUX GROUP 8 GET IT (guides, videos etc.) VITA (VELUX IT Academy)
  58. 58. DIGITAL WORKPLACE GPS 59 DIGITAL WORKPLACE IN THE VELUX GROUP
  59. 59. GET IT HELP MATERIAL 60 DIGITAL WORKPLACE IN THE VELUX GROUP
  60. 60. SUPPORT METHOD 61 DIGITAL WORKPLACE IN THE VELUX GROUP Office 365 services are normally kept “generally available” when released by Microsoft When we evaluate the service is mature and if it is useful for many employees, then materials are made, webinars are held etc. Coming soon: Launch of Stream (video) (browser) Roll-out “Microsoft Teams” service Windows 10 on the way to a PC near you … MS Stream
  61. 61. EXAMPLES: TIP OF THE WEEK + NEW WEBINARS 62 DIGITAL WORKPLACE IN THE VELUX GROUP GET IT is the largest Yammer group we have – over 1.000 members
  62. 62. VELUX IT ACADEMY APPROACH 19 DIGITAL WORKPLACE IN THE VELUX GROUP Power User Network ▪ World Wide ▪ 11 Mentors ▪ 175 Power Users Webinars ▪ Interactive webinars ▪ Town hall webinars ▪ Free of charge Social learning ▪ How to questions ▪ Sharing of best practice ▪ Tip of the week GET IT - Self Study ▪ Quick Guides ▪ Training presentations ▪ Instructional videos
  63. 63. CORNERSTONE MANAGES ENROLLMENT ETC. 64 DIGITAL WORKPLACE IN THE VELUX GROUP
  64. 64. 65 CLOSE RELATIONSHIP WITH OUR MAIN VENDORS 9
  65. 65. CLOSE RELATIONSHIP WITH OUR MAIN VENDORS 66 DIGITAL WORKPLACE IN THE VELUX GROUP 9 Microsoft Compass Connect The non-Microsoft vendors
  66. 66. MICROSOFT BUILDING IN PARIS 67 Christian
  67. 67. FEW CUSTOMERS INVITED 68 Frederik
  68. 68. 69 Line
  69. 69. KEY NOTE SPEAK 70 Some important Microsoft guy
  70. 70. 2 LONG DAYS WITH POWERPOINTS, DEMOS AND DISCUSSIONS 71
  71. 71. 72 OTHER KEY VENDORS DIGITAL WORKPLACE IN THE VELUX GROUP
  72. 72. 73 WORKING ACTIVELY WITH KPI’S AND ANALYTICS 10
  73. 73. WORKING ACTIVELY WITH KPI’S AND ANALYTICS 74 DIGITAL WORKPLACE IN THE VELUX GROUP 10 Yammer example SharePoint example
  74. 74. 75 MOST ACTIVE YAMMER GROUPS DIGITAL WORKPLACE IN THE VELUX GROUP 1 7 6 5 4 3 2 8 Share comments with management
  75. 75. 76 YAMMER GROUPS ON THE RISE DIGITAL WORKPLACE IN THE VELUX GROUP
  76. 76. VELUX ONE - TOTAL # PAGES READ 527.113 498.261 527.184 480.163 445.288 506.579 646.948 476.684 486.279 437.915 485.932 400.603 558.047 519.404 634.164 426.843 522.033 506.649 0 100.000 200.000 300.000 400.000 500.000 600.000 700.000 January February March April May June July August September October November December 2016 Page Views 2017 Page Views Linear (2016 Page Views) Linear (2017 Page Views) 77 DIGITAL WORKPLACE IN THE VELUX GROUP
  77. 77. VELUX ONE – ACTIVE USERS 78 DIGITAL WORKPLACE IN THE VELUX GROUP 2.785 2.871 2.200 4.913 Average # people Every Day Every week Every 14 days Every month 12.769 June 2017: 12.769 monthly unique visitors 5.656 even visits every week Production employees?
  78. 78. VELUX ONE – SITE LOCATIONS 41,28 9,688,24 7,58 5,87 5 4,74 2,74 1,89 1,79 1,78 1,7 1,15 1,06 0,77 0,71 4,02 Denmark Germany Hungary France Poland United Kingdom United States Czechia Italy Slovakia Belgium Switzerland Netherlands Austria Japan Spain Other 79 DIGITAL WORKPLACE IN THE VELUX GROUP June 2017 Sessions from a given country in % of total traffic
  79. 79. VELUX ONE – GLOBAL AND LOCAL NEWS 81 77 80 89 72 78 54 66 67 65 64 49 79 65 99 61 76 80 0 20 40 60 80 100 120 January February March April May June July August September October November December 2016 news stories 2017 news stories Linear (2016 news stories) Linear (2017 news stories) 80 DIGITAL WORKPLACE IN THE VELUX GROUP 2016: 842 news stories 2017 1H: 460 news stories
  80. 80. VELUX ONE - TOP 10 NEWS STORIES # Page views Unique page views Title Peak date Avg. time on page Bounce rate % of unique weekly visitors 1 6.729 3.056 Tell us which PC you want 29/5 02:09 2,85% 54,2% 2 3.882 1.543 Lots of internal jobs 24/5 01:11 1,55% 27,4% 3 3.274 1.520 Organizational changes in production area management 31/5 01:42 4,55% 27,0% 4 3.079 1.425 Global cyber attack (not in VELUX) 15/5 01:23 3,60% 25,3% 5 1.980 861 DK: Stigning i bidrag til fritvalgs lønkonto 2/5 01:15 0,83% 15,3% 6 1.964 941 New marketing board ready for take-off 23/5 01:23 1,42% 16,7% 7 1.553 629 DK: Holder du fri fredagen efter Kr. Himmelfart 15/5 01:31 0,00% 11,2% 8 1.358 620 The quote maker is a success among installers 5/5 01:36 1,43% 11,0% 9 1.290 618 VELUX Greenwood installs solar farm system 18/5 02:02 2,48% 11,0% 10 1.246 585 Gold medal for strengthening research and new talents 18/5 01:02 3,23% 10,4% 81 DIGITAL WORKPLACE IN THE VELUX GROUP May 2017 This month: - 76 news stories (global + local) - Data period 25/4-15/6 - Weekly visitors: 5.635
  81. 81. Any Questions?

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