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PANDORA’s award winning fast-track global intranet journey

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Pandora visar upp sitt prisbelönta globala intranät på Office 365 som idag hjälper 22.000 medarbetare att kommunicera, samarbeta och dela information.

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PANDORA’s award winning fast-track global intranet journey

  1. 1. PANDORA INTRANÄTVERK 2017: MALMÖ – 21 SEPTEMBER 2018 Morten Dal – Internal Communications Manager
  2. 2. QUIZ TIME LATER – STAY TUNED! INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE2 INFORA MOBILE QUIZ 22-09-2017
  3. 3. 22 SEPTEMBER 20173 INTRODUCTION & CONTENTS INTRODUCING PANDORA #DOSeeTheWonderful
  4. 4. AW17 MANIFESTO
  5. 5. 1982 COPENHAGEN 6 22 SEPTEMBER 2017
  6. 6. THE EARLY YEARS 22 SEPTEMBER 20177 1982-1999 It all started 30 years ago, in 1982. In a small jeweller’s shop in modest surroundings in Copenhagen, Denmark, Danish goldsmith Per Enevoldsen and his wife Winnie begin the journey of what will one day become one of the world’s largest jewellery brands. 1982: Per and Winnie Enevoldsen establish their company 1987: The first in-house designer joins the team 1989: The company starts manufacturing its jewellery in Thailand 1982 ... 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
  7. 7. PANDORA IS A TRUE SUCCESS STORY STRONG BRAND, GREAT PEOPLE, LOYAL CONSUMERS 22-09-20178 50 100 Over 4,300 22,000 329 1,920 DKK 6.7 bn Above DKK 20 bn 1 m members Almost 9 million PANDORA Club members SALES MARKETS EMPLOYEES CONCEPT STORES CONSUMERS 2016 2010 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE
  8. 8. 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE9 SEVEN LAUNCHES (DROPS) EACH YEAR Producing 120 million pieces of jewellry every year!
  9. 9. 22 SEPTEMBER 201710 OFFICES AROUND THE WORLD PANDORA has offices around the world and is headquartered in Copenhagen, Denmark. Our jewellery is sold in more than 100 countries through around 9,300 points of sale Toronto Copenhagen Headquarters and Nordic Baltimore Head office Sydney Hong Kong Head office Amsterdam Paris Warsaw Milan Hamburg London São Paolo Bangkok Manufacturing Istanbul Dubai Tokyo Shanghai Singapore
  10. 10. WE ALL CONTRIBUTE 22 SEPTEMBER 201711
  11. 11. THIS IS A STORY ABOUT….
  12. 12. 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE13 WELCOME TO PANDORA DIGITAL WORKSPACE!
  13. 13. WELCOME TO THE FUTURE! 14 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE INFORA intranet OneDrive for Business Skype for Business Office 365 Yammer THE DIGITAL WORKSPACE OF PANDORA
  14. 14. CHALLENGES
  15. 15. NEED FOR GLOBAL CONNECTIVITY 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE16
  16. 16. DIGITAL HABITS – BEFORE GLOBAL INFORA ROLL-OUT 22 SEPTEMBER 201717 659 85% 28% SPEND MORE THAN 60 MINUTES PER DAY SEARCHING INTERNAL INFORMATION. STATED THEY WOULD LIKE TO RECEIVE INFORA TRAINING IF OFFERED 89% STATED THEY RECEIVE DOCUMENTS AND FILES AS EMAIL ATTACHMENTS 91% 67% 55% TOP 3 COMMUNICATION SERVICES AT PANDORA AUDIO AND VIDEO CONFERENCING TRENDING. MOST USED OFFICE APPLICATION AT PANDORA OUTLOOK EXCEL WORD POWERPOINT SKYPE FOR BUSINESS 40% FIND IT DIFFICULT TO SHARE AND WORK ON FILES WITH COLLEAGUES RESPONDENTS
  17. 17. PANDORA INTRANET BENCHMARK – LOW! 22-09-201718 Based on 240 questions INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE
  18. 18. OUR AMBITION 19 ”To create a PANDORA Global Digital Workspace that will boost organizational cohesion, transparency and culture – and grow into a vibrant digital workplace with a strong sense of Pride, Passion and Performance.” Peter Vekslund Executive Vice President & CFO 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE
  19. 19. FAST TRACK DEVELOPMENT IN 13 MONTHS – FULLY ROLLED OUT AFTER 19 MONTHS! 20 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE 22-09-2017
  20. 20. EMBRACING OUR COLLEAGUES AND LOCATIONS ACROSS THE WORLD 21 INFORA will enable everyone in PANDORA to Communicate, Collaborate and Share knowledge! Toronto Copenhagen Headquarters Baltimore Sydney Hong Kong Amsterdam Paris Warsaw Milan HamburgLondon São Paolo Bangkok Manufacturing Istanbul Dubai Tokyo Shanghai 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE Singapore
  21. 21. ON A PAR WITH THE WORLD’S FASTEST Nielsen Normann Group: ”The world’s 10 best intranets took around 16 months to build in 2016.” PANDORA built INFORA in just 13 months - including deployment and training worldwide we made it in just 19 months! 22 SEPTEMBER 201722 Nielsen Normann Intranet Design Annual 2016
  22. 22. 22 SEPTEMBER 201723 AMONG THE BEST IN DENMARK AFTER YEAR ONE WITH INFORA
  23. 23. DIGITAL WORKSPACE IN THE MAKING
  24. 24. BUDGET SPENDING 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE25
  25. 25. INFORA VIDEO 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE26
  26. 26. WHAT IS INFORA? 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE27 News Events Offices Business Portals Team Sites Project Sites Org chart Phone Book
  27. 27. INFORA - ON ALL DEVICES 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE28 https://pandoranet.sharepoint.com
  28. 28. PANDORA THAILAND PRODUCTION MOBILE APP 29 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE
  29. 29. INFORA SCREEN SHOTS
  30. 30. 22 SEPTEMBER 201731 INFORA
  31. 31. 22 SEPTEMBER 201732
  32. 32. 22 SEPTEMBER 201733 INFORA MOBILE DESIGN
  33. 33. 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE34
  34. 34. TRAINING
  35. 35. INFORA GLOBAL LAUNCH PLAN 2016-2017 36 Global Office Thailand EMEA Australia 35-36 37-38 39-40 41 -42--43 201727 Go-live (w26 - 2016) Week Go-live (w35 - 2016)Content Creation Content Creation Go-live (w36 - 2016) Go-live (w08 - 2017) Content Creation INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE22-09-2017 Japan, China & HK, Singapore Content Creation Go-Live (w37 - 2016) AMERICAS Content Creation Go-live (w40 - 2016) INFORA only became truly Global in February 2017
  36. 36. INFORA ROADSHOW TEAM 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE37
  37. 37. …MORE THAN 130 EDITORS & SITE MANAGERS ONBOARDED GLOBALLY! 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE38
  38. 38. TRAINING COLLEAGUES IN ALL REGIONS INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE39 22-09-2017
  39. 39. 22 SEPTEMBER 201740 INFORA GOES WORLDWIDE
  40. 40. GO-LIVE & ONBOARDING 2,500 USERS.. 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE41
  41. 41. INFORA GO-LIVE HONG KONG 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE42
  42. 42. DIGITAL WORKSPACE TRAINING 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE43 Go live weeks 9 different workspace training modules
  43. 43. MARKETING
  44. 44. INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE45 22-09-2017
  45. 45. 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE46
  46. 46. INFORA GO-LIVE MARKETING KIT 22-09-201747 POWER BANKS RELAX BALL INTRO LEAFLET POST-IT
  47. 47. INFORA PLAYLIST - ROADSHOW 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE48
  48. 48. GAMIFICATION INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE49 INFORA MOBILE QUIZ 22-09-2017
  49. 49. INTERNATIONAL AWARDS..
  50. 50. 22 SEPTEMBER 201751 PANDORA WON CIPR AWARD 2017 AWARD IN LONDON
  51. 51. 22 SEPTEMBER 201752 PANDORA WON INTRA.NET RELOADED 2017 AWARD IN BERLIN
  52. 52. 22 SEPTEMBER 201753 STEP TWO DESIGN – SYDNEY 2017
  53. 53. BUILDING A GLOBAL DIGITAL WORKSPACE - LESSONS LEARNED ! • Listen to needs of the business • Make your case – business case! • Involve key stakeholders early • Governance and organisation • Local ownership • Training, training, training • Marketing & Gamification • Measure impact before – during - after 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE54
  54. 54. QUIZ TIME – USE YOUR MOBILE PHONES! INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE55 INFORA MOBILE QUIZ 22-09-2017
  55. 55. THANK YOU !! 22-09-201756
  56. 56. OUR PARTNERS 57 22-09-2017 PANDORA Core Team

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