Office 365 & SharePoint Connect Session

1. Pioneering
Change in the
Digital
Workplace
SharePoint
O365 Connect
Haarlem
November 15

2. Liz Sundet
Microsoft Premier Field Engineer
Adjunct Professor-RCTC
Twitter: @percusn
Email: liz@lizsundet.com

4. Change is Hard

5. Agenda
• What is ADKAR?
• How to use ADKAR in your
workplace for change
• Q&A

6. What is ADKAR?

7. Awareness
Desire
Knowledge
Ability
Reinforcement

9. WHO CARES??

10. How we can use ADKAR

11. Change = Strategy + Tactics

12. Create Awareness

13. Communicate Seven Times Seven Ways

14. Ideas for Awareness
Communication Tactics
• Mass Email
• In Company Social Channels
(Yammer)
• Intranet Post
• Town Hall Announcement
• Posters/Signs
• Video/Commercial
• Word of Mouth from Early Adopters

17. Show Features
Make it Easy
Fun Factor
Answer WIIFM
Use Case
Have them try it
Gamify

18. Knowledge is Power

19. Training
• Hands on Labs
• Conferences
• Reading
• Video’s
• Group Forum
• Ask the Expert
• Lunch and Learn
• Discussion Board
• Learn on Demand
• Gamification
• Innovation Games

21. Use appropriate tools for the
right purpose at the right
time

22. Measure:
• Can users work
effectively
• Are users
innovating?
• Using the right tools
for the right purpose
• Can users roll with
changes

23. Reinforcement

24. Encourage
Coach
Mentors
Rewards
Be Responsive

27. Liz Sundet
Microsoft Premier Field Engineer
Adjunct Professor-RCTC
Twitter: @percusn
Email: liz@lizsundet.com