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O365Con18 - Pioneering Change in the Digital Workplace - Liz Sundet

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Office 365 & SharePoint Connect Session

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O365Con18 - Pioneering Change in the Digital Workplace - Liz Sundet

  1. 1. Pioneering Change in the Digital Workplace SharePoint O365 Connect Haarlem November 15
  2. 2. Liz Sundet Microsoft Premier Field Engineer Adjunct Professor-RCTC Twitter: @percusn Email: liz@lizsundet.com
  3. 3. Change is Hard
  4. 4. Agenda • What is ADKAR? • How to use ADKAR in your workplace for change • Q&A
  5. 5. What is ADKAR?
  6. 6. Awareness Desire Knowledge Ability Reinforcement
  7. 7. WHO CARES??
  8. 8. How we can use ADKAR
  9. 9. Change = Strategy + Tactics
  10. 10. Create Awareness
  11. 11. Communicate Seven Times Seven Ways
  12. 12. Ideas for Awareness Communication Tactics • Mass Email • In Company Social Channels (Yammer) • Intranet Post • Town Hall Announcement • Posters/Signs • Video/Commercial • Word of Mouth from Early Adopters
  13. 13. Show Features Make it Easy Fun Factor Answer WIIFM Use Case Have them try it Gamify
  14. 14. Knowledge is Power
  15. 15. Training • Hands on Labs • Conferences • Reading • Video’s • Group Forum • Ask the Expert • Lunch and Learn • Discussion Board • Learn on Demand • Gamification • Innovation Games
  16. 16. Use appropriate tools for the right purpose at the right time
  17. 17. Measure: • Can users work effectively • Are users innovating? • Using the right tools for the right purpose • Can users roll with changes
  18. 18. Reinforcement
  19. 19. Encourage Coach Mentors Rewards Be Responsive
  20. 20. Liz Sundet Microsoft Premier Field Engineer Adjunct Professor-RCTC Twitter: @percusn Email: liz@lizsundet.com

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