Best practices and good experiences on how to empower end-users with Microsoft 365

1. How to empower
your end-users
with Microsoft 365?
Patrick Guimonet @patricg
SharePoint Saturday Zurich 26.5.2018
@Kraftwert Impact Hub Zurich

2. Thanks to our Sponsors <3

3. 3
@patricg
Enterprise Solutions
Architect - AbalonGreater Paris, France
Who am I? Patrick Guimonet
7 times MVP
Office Servers and Services
2 times MS RD
International speaker and
events organizer
aOS Community
Founder and member

4. 4
Agenda

5. Know your users

6. 6
Who are you? Who are your users?
Information
workersArchitects
Developpers Administrators
Executive sponsors
SaaS
administrators
Champions
End-users
Consultants
Business leaders

7. Rise of the knowledge worker
Many businesses, and the US economy,
are increasingly dependent on
knowledge worker productivity
knowledge worker
70 Million
60
50
40
30
20
10
0
1985 ‘90 ‘95 2000 ‘05 ‘10 ‘15
Source: Labor Department via St. Louis Fed THE WALL STREET JOURNAL
Non-routine manual workers
Routine cognitive workers
Routine manual workers
Knowledge workers

8. 8
Not everyone will immediately
adopt a disruptive idea despite
obvious benefits.

9. 9End-users never adopt technologies at the same pace
https://ondigitalmarketing.com/learn/odm/foundations/5-customer-segments-technology-adoption

10. 10Why Champions are key ?
Me, my trails and errors

11. 11
There are great tools to help
• Yammer to follow needs,
concerns, ambiance
• Forms to evaluate and get
feedbacks
• MyAnalytics
• Workplace Analytics

12. Give sense of
usages to tools

13. 13
Digital Workplace fundamental
1. Work is no longer a place
2. Manage the outcome, not the process.
3. The digital workplace should be a pleasure to use.
4. Let me be myself online.
5. Learning is good for me and the company.
6. Not everyone is an early-adopter.
7. Work doesn’t stop at the firewall.
8. Everything should be geared to helping me do the work
that matters.
9. Working relationships involve understanding each other.
10. Collaboration only works if we do it the same way.
11. If I don’t like it, I can always leave.
https://www.clearbox.co.uk/digital-workplace-manifesto

14. 14My preferred one

16. Microsoft 365
Office 365
SharePoint
Teams
OneDrive

17. 17
Digital Workplace usages
Personal productivity
Communication
Business Apps
Documents
management
Collaboration
Mobility

18. 18
What they see
30 tools

19. 19
What they should see
Personal
productivity
File
management
Collaboration OthersBusiness
Apps
Communication
Going to end of life

20. 20
Or even much better (in a near future)
Personal
productivity
File
management
Communication Collaboration Others
Business
Apps
My files
Org files
Files search
& discovery
Spreadsheet
Word processor
Presentation
Note taking
My Tasks
Time analyzer
Mails
Instant
messages
Communication
sites
Videos
Teamwork space
Discussion space
Team site
Team Tasks
Web presentation
Dashboard
Business App
designer
Workflow
Mobile team
management
ERP & CRM
Project
management

21. 21
World has changed... a lot!
Source: https://www.digital-inside.fr

22. Train on key
features

23. 23
Train user to master Office 365 groups!

24. 24
The true nature of Office 365 groups
Office 365 Groups is not a tool, it’s a membership service
#Office365Groups MS Ignite 2016 BRK2033
MS Ignite 2017 BRK2047

25. 25
Key groups scenarios
#Office365Groups MS Ignite 2016 BRK2033
MS Ignite 2017 BRK2047

26. 26
Create group from the desktop

27. 27
Groups, Teams and Yammer are closely related

28. 28
What they see in the browser

29. 29
What they have on the desktop

30. BRK2103

31. Office 365 Groups
Outer LoopInner Loop
Files
Sites
Content
SharePoint
GS09
For brainstorming
and discussion
oriented job
For a production
oriented job

32. 32
Train on Teams
2 main features

33. 33
Train to master storage

34. 34
Choose between the three level of storage
And manage
your data by YEARS
Global repository for business
Team work files
My files in Microsoft 365

35. 35
Benefits of Cloud storage for end-users
• Access anywhere, on any device
• Data protection against device lost
or theft, and ransomwares
• File on-demand syncing
• Enable autosave and coedition in
Office clients
• Enable local synchronization and
offline work
• Sharing by link
• 1 TB (extensible to 5 TB)
• 30 days Recycle Bin
Syncing
file
Online-
only files
Locally
available
files
Always
available
files

36. Make them
aware
« No man ever steps in the same river twice,
for it’s not the same river and
he is not the same man. »
Heraclitus

37. 37
It’s all about
• Internal communication
• Success stories
• Testimonies
• Building Champion community
• Making the (internal) buzz
• Organizing events
• Building an (internal) learning
center
• Focusing on
• Why the change?
• Giving sense
• Benefits for them to change

38. 38
What is a Most Viable Product?

39. 39
MVP way of life!

40. 40
From idea to feature in Office 365 (simplified)
From Surfing the Office 365 Waves: An Office 365 Roadmap Analysis with Power BI

41. 41Ring diffusion for Office 365 features
https://support.office.com/en-us/article/set-up-the-standard-or-targeted-release-options-in-office-365-3b3adfa4-1777-4ff0-b606-fb8732101f47?ui=en-US&rs=en-US&ad=US

42. 42
• Office 2016 has multiple update channels
Office is also a service!
Channel Update level compared main release
Office insider -4 to -6 weeks
Monthly Channel (targeted) -2 to -4 weeks
Monthly Channel 0 months
Semi-Annual Channel (Targeted) + 2 to 6 months (March and December)
Semi-Annual Channel + 6 to 24 months (January and July)
Overview of update channels for Office 365 ProPlus

43. 43New updates schema for Windows, as a service

44. 44
What they should understand: Office 365 pyramid
Project
Skype
for business
Complexity
level
Microsoft Graph
Office Add-ins
SharePoint Framework
End-users
Developers
Power users
PowerShell
Source : @patricg
Azure AD identities Office 365 groups
Administrators
Base

45. 45
Ultimately there are only 2 ways
to Digital Transformation
Operational
efficiency
Customer
relationship

46. 46
In a limited resources world
• You should choose and focus on a few axes and directions,
 First step is to define YOUR
roadmap.

47. Thank you for attending!

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