1. Ila Jean Skore 907-830-9538
8877 Kak Island, Eagle River, AK 99577 ilajean333@gmail.com
Professional Profile
Competent and enthusiastic professional who will be happy to initiate communication in order to solve problems,
negotiate, and facilitate productivity, provide quality service, establish and maintain healthy relationships within a
growing organization.
• Creative Skills, Technical abilities, Nice personality, Strong Communication Skills
• Compassionate, Calm, Humble, Great attitude, Positive and Optimistic, Smart in Business
• Excellent Customer Service, Honest, Open to suggestions, Organized, Talented
• Friendly, Thoughtful, Professional, Capable of prioritizing, Team Building, Team Player
• Works well independently and as part of a group to achieve and produce overall goals
Employment History
Southcentral Foundation (SCF) The Pathway Home (TPH)
Clinical Associate Intake Coordinator—May 2012 to May 2015
Responsible for coordinating the referral and admission process for the residential treatment facility for teenage males and females.
The Pathway Home is a behavioral health facility for youth ages 13—18. I facilitate and organize, plan, and schedule all aspects of
intakes and coordinate with families, clinicians, support staff, DHSS, Division of Juvenile Justice, OCS, guardians and parents and
work intimately with youth as the first face they meet upon orientation to TPH. I established the first outreach team for the facility
and conducted community wide meetings. I maintain data entry and filing and originate and author documentation, statements,
legal paperwork, and financial record keeping. I cut the wait period of entry from 3 months down to one week in my first two months
and consistently maintained a high level fast pace for raising census throughout my tenure at TPH. I initiated funding opportunities
and prospects for the Behavioral Services Division of SCF through TPH. I singlehandedly grew the program’s fiscal outlook by
dramatically increasing the amount of funding we received from consistent increased enrollments and Medicaid reimbursements. I
took an operating budget that was “in the red” and worked towards improving revenue to maintain a steady momentum of fiscal
responsibility. I made immensely profitable changes to the program during my tenure.
Southcentral Foundation Development Center
Learning and Development Trainer II – May 2009 to May 2012
Conducting, improving, revising, teaching and facilitating organization-wide trainings to include: New Hire Orientation, New Manager
Orientation, Department Orientations, Annual Reorientation Online, Customer Service, Emotional Intelligence, Cultural Awareness
Workshops, Compassion and Confidence Classes, Corporate Overviews. Authoring and developing curriculum for adult learners in
classroom and workroom environments. Adjunct Faculty for the Institute of Healthcare Communication, C.A.R.E. Responsible for
working on improving programs and as a liaison for SCF Department Subject Matter Experts. Function as the central point of
contact for all SCF Orientations. Maintain files, documents, develop surveys and spreadsheets, data bases and do data entry and
record keeping for the programs I oversee. Develop, create, deliver curriculum for trainings. Master at brainstorming and innovative
technologies, computer skills and implementing project goals into outcomes. Work as a consultant for corporate-wide improvements
to Orientations and serves on committees to facilitate change within the organization corporate-wide.

2. Alaska Psychiatric Institute
Administrative Clerk II - July 2008 to March 2009
Responsible for communicating between nurses, doctors, patients, the business office, pharmacy, medical records and facilities.
Communicating on a daily basis with patients within the API facility. Received Conflict Resolution Training and MANDT Training
while working with staff. Developed comprehensive training for all administrative clerks within API to streamline processes and
provide effective and efficient customer service. Filing, maintaining confidential records, handling cash and valuables, scheduling
appointments, arranging transportation. Computer skills and data entry required while assisting in the intakes and discharges of the
API facility.
AlaskaUSA Federal Credit Union
Member Service Representative - January 2008 to July 2008
Responsible for providing exceptional, prompt, helpful customer service accurately and with attention to detail. This position
requires cash handling, decision-making skills, organization, problem solving and excellent relations with the public as well as with
co-workers. Handling money orders, cashier’s checks, personal checks, data entry and office duties.
Ila Jean Skore
8877 Kak Island, Eagle River 99577 ilajean333@gmail.com 907-830-9538
Southcentral Foundation Family Medicine Clinic
Supervisor II of Administrative Support - February 2005 to January 2008
Overseeing, delegating, and instructing the day-to-day performance of a large group of between 50 and 60
employees and experience in what each of the employees do. Guide, mentor, and coordinate this group towards
established goals and objectives.
Responsible in part for the hiring of Administrative Support not just for Family Medicine but for the entire SCF
Campus through the behavioral based Administrative Support Training Program Interviews.
My knowledge, skills, and abilities at SCF include but are not limited to:
• Skill in developing and maintaining successful working relationships with customers and others
• Efficiently and effectively manage multiple responsibilities
• Skill in use of computers and appropriate software
• Organizing and presenting informative meetings as well as taking meeting minutes
• Make decisions, judgment calls, and operate with little supervision
• Work in a rapidly changing and innovative healthcare system with a multi-disciplinary team environment
• Serve on committees and work in small groups to achieve corporate initiatives
• Interview applicants in a Behavioral Based Interviewing panel each month
• Skill in coordinating the development, skills, training, and education of up to or over 50 FTE Administrative
Support staff members
• Delegating tasks as appropriate and working as a highly organized team of employees
• Initiating improvement plans for Administrative Support and writing evaluations
• Keeping track weekly of employee time-cards in Kronos and approving time-cards for payroll
• Monitoring Customer Comments and Feedback
• Developing and Data Entry for SCF Scorecards and Dashboards monthly
• Mentor and Train as necessary and with a team oriented, positive yet calm and collected attitude
Southcentral Foundation Family Medicine Clinic
Adm in istr ative Su pp or t I an d II, Ca se Ma nag emen t Su pp or t - No ve mber 20 04 to F eb rua ry 20 05
• Work with customers and co-workers in a healthy working environment
• Multi-task and prioritize

3. • Perform office duties: tactful communication with public and friendly relationships made with co-workers, filing,
answering phones, making appointments, staying organized, checking in patients, ordering charts, entering
insurance, data entry, taking messages, using e-mail, keeping records, performing tasks as assigned to me,
finding solutions, directing questions to appropriate sources all while maintaining quality customer service.
• FMC Monthly Employee Recognition for October 2005
• Case Management Support Position and progression to Administrative Support II – Organized the largest
doctor’s office in Family Medicine and improved goals and outcomes strategies for the clinic overall which lead to
my promotion

4. Ila Jean Skore
8877 Kak Island, Eagle River, AK 99577 ilajean333@gmail.com 907-830-9538
Sales employment history
Cellular One
Communications Specialist - September 2002 to September 2004
• Responsible for all business within the entire Eagle River kiosk and always consistently exceeding monthly
quotas
• Most successful accessory sales within the division for over a year and consistently met target goals
• Working the kiosk alone to achieve company business outcomes
• Maintaining statements, financial figures, spreadsheets and company documentation
• Functioning as a highly effective Salesperson and working independently to achieve group goals
• Representing a company while treating all customers with dignity and respect
• Keeping store inventories and processing claims
• Running every aspect of the kiosk business from start to close every day and being accountable for sales
AT&T Wireless
• AT&T Specialist of the Month for February 2003
• Progressively having high monthly sales and outperforming the competition in every other division within AK
Stores
• Responsibilities were identical to Cellular One
Other employment history
Wal-Mart
Jew el ry Sal es Asso ci ate - M ay 2 001 to Se ptem be r 2 002
• Sales Coordinator position and processing damaged jewelry claims
• Fixing watches, piercing ears, strong customer service job
• General responsibilities include selling jewelry and ordering/ maintaining inventory
The Alaska Club, East
F ro nt D esk C le rk - Octob er 2 000 to Ma y 20 01
• Answering multi-line phones, scheduling appointments, data entry
• Productive and effective use of time while performing duties as assigned
Education
U ni ve rsity o f Ala ska, An ch or age an d Ken ai - Au gu st 19 97 to 2 00 9
• General Studies, Psychology, Theatre – intermittent enrollment
References
TJ Wocasek – SCF Clinical Supervisor The Pathway Home – 907-244-2619
Martha Ellington – SCF Residential Supervisor The Pathway Home – 907-729-5056

5. Dennis Good – SCF Clinical Associate Supervisor The Pathway Home –907-317-9232
Elizabeth Martz – SCF Development Center Manager – 907-729-5278
Kristin Mitchell Blees – SCF Family Medicine Manager – 907-729-3328
Pola Farve – SCF Development Center Trainer 907-929-3335 or 952-8393
Jill Wheeler – SCF Development Center Instructional Designer – 907-244-4991 or 696-7654
Ingrid Ramos-Ansaknok – SCF Aftercare Coordinator The Pathway Home – 907-351-5537

6. Dennis Good – SCF Clinical Associate Supervisor The Pathway Home –907-317-9232
Elizabeth Martz – SCF Development Center Manager – 907-729-5278
Kristin Mitchell Blees – SCF Family Medicine Manager – 907-729-3328
Pola Farve – SCF Development Center Trainer 907-929-3335 or 952-8393
Jill Wheeler – SCF Development Center Instructional Designer – 907-244-4991 or 696-7654
Ingrid Ramos-Ansaknok – SCF Aftercare Coordinator The Pathway Home – 907-351-5537