1. MARY L. SCHAPER
16621 N. Desert Holly Drive 763-242-3600
Sun City, AZ 85351 RSchaperjr@aol.com
SUMMARY OF QUALIFICATIONS
• Licensed Professional Counselor, Employee Relations, Employee Assistance abilities and
Business Management. Previous experience in multiple Human Resource functions as a
generalist, recruiting, staffing and team building
• Skilled liaison with matrix management as well as support of off-site facilities challenges and
benefits
• Experienced as an Employee Assistance Counselor, Coordinator and Consultant, supporting
people through change
• Knowledgeable inpatient and outpatient Licensed Professional Clinical Counselor, Alcohol
and Drug Counselor
• Process Improvement Consultant for Deluxe Corporation; Positions of increasing
responsibility and authority including Senior Project Manager, HR Information Management
Consultant, and Client Manager for US Bank and Wells Fargo/Norwest.
• Microsoft Office Suite • SharePoint • Windows OS • Client Case Documentation
PROFESSIONAL EXPERIENCE
United Healthcare Group (UHG), Minneapolis, MN & Sun City, AZ 1/2013-7/2014
SE Regional Project Manager, Employer and Individualized Product Group
• Built effective teams to facilitate product and process installation for Healthcare Reform
• Interpreted business needs and requirements for presentation to technical professionals
• Communicated cross-functionally to meet business goals and optimize performance
• Consistently met deadlines while delivering newly developed products
• Orchestrated timely changes to existing medical plans as a portfolio manager
OPTUMHealth (UHG), Minneapolis, MN 10/2011-12/2012
Portfolio Financial Planning Analyst/Project Contributor
• Managed financial portfolios, providing annual planning and coordination to maintain the
financial health of the organization
• Project managed the implementation of new process improvements
• Redirected $250,000 in internal charges to improve financial standing
Wells Fargo Mortgage Company, Minneapolis, MN 3/2009-1/2011
Financial Counselor/Collector 3
• Piloted successful collection of delinquent accounts to minimize losses after default on a
mortgage
• Leveraged expertise on mortgages and government program alternatives to provide
financial counseling to clients
• Provided exceptional customer service while coaching clients on financial budgeting and
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2. debt restructuring
H&R Block, Roseville, MN 11/2008-4/2009
Seasonal Shift Lead/Client Care Specialist
• Led a team of 10 customer care workers to deliver responsive customer service in
accordance with company guidelines
• Advised and directed staff to ensure that all customer needs were met
• Secured customer retention by coordinating seasonal appointments and providing direct
customer service
• Facilitated collaboration across the team to address issues and continuously improve
operations
Cigna Behavioral Health, Eden Prairie, MN 2005-3/2006
Employee Assistance Program (EAP) Consultant/Critical Incident Services Counselor
• Counseled employees and organizations across the nation to support change and
improve the overall work/life balance
• Boosted employee performance and employee satisfaction by providing stress debriefing
services
• Addressed serious issues such as substance abuse through counseling and support
RELEVANT PROFESSIONAL EXPERIENCE
New Arizona Family Inc., Phoenix, AZ 2 years
Counselor II, Dual Diagnosis Residential Program
• Provided counseling to adult residents of the inpatient program to address psychiatric
issues exacerbated by substance abuse
• Counseled outpatients to support a work and life balance
• Collaborated with medical professionals to ensure proper medication management for
each patient
EDUCATION
Master of Arts in Counseling and Psychological Services
St. Mary’s University Minneapolis, MN
Master of Arts in Management and Administration
Metropolitan State University St. Paul, MN
Bachelor of Arts in Business Administration
University of Minnesota Duluth, MN
LICENSURE
International Certification & Reciprocity Consortium
Certified Alcohol & Drug Counselor A.D.C.R (Exp. 9-20-2016) # 6035
Licensed Professional Clinical Counselor • LPCC (Exp. 4-30-2015) # 00776
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