SUMMER INTERNSHIP REPORT at Taha Tour & Travels

1. Presented By:
ISHTIYAQUE AHMAD
Enrollment No.: -18-05059
Roll No.: - 18MTT012
Teacher Coordinator: - Programme Chair: -
Ms. Sumedha Agarwal
(Assistant Professor)
DTHM, Jamia Millia Islamia
Prof. Nimit Ranjan Chowdhary
Head of Department
DTHM, Jamia Millia Islamia

2. ▪ To understand the functioning of a Travel Management Company.
▪ To understand the sales and marketing skills required for the travel agency.
▪ To understand the backend work of the online travel portal in the travel agency.
▪ To understand the shortcomings of the online travel portal and the areas of
improvements.

3. ▪ Taha Tour & Travels established in the year 2016, in New Friends Colony, Delhi.
▪ Taha Tour & Travels being a B2C service provider.
▪ Selling the travel packages through offline & online mode.
▪ Servicing customers both local and from other parts of Delhi.
▪ Provide top service in the following categories:
Hajj & Umra Packages, Online Passport, Railway Ticketing, Tour Packages,Visa
Assistance, Domestic Air Ticketing ,International Air Ticketing.

4. The main products (destinations) of this organization are as follows: -
➢Saudi Arabia (Hajj & Umra).
➢Singapore.
➢Malaysia.
➢Thailand.
➢Indonesia.
➢Dubai.
Services provided along with the products are airport transfers, guide on demand for the day
tours.

5. ▪Taha Tour & Travels being a B2C service provider
was earlier selling the travel packages through only
the offline mode i.e. through the mail and through
the calls. But letter it works online mode also.
▪online portal of this organization has product and
services are displayed and the customer can get to
know about the latest packages, deals, prices. Taha
Tour & Travels went online few years back with
www.tahatourtravels.com online portal.

6. Name of Package Type of Package No. of Days Inclusions Price
UMRA Budget Package 14-15 Days • Direct flight(Both Sides)
• 3-Star Hotels.
• All Meal(AP)
• Local transfer(SIC)
• Experience Guide
• Alim for first time Umra
• UmraVisa
• Sim Card
• Zam zam Paani
58,990/- per person
• 20000 PP at the time of booking
• 50% paid within 10 days along with necessary
documents
• Remaining paid 15 days before departure.
Deluxe 14-15 Days • Direct flight(Both Sides)
• 5-Star Hotels.
• All Meal(AP)
• Local transfer(SIC)
• Experience Guide
• Alim for first time Umra
• UmraVisa
• Sim Card
• Zam Zam Paani
74,990/- per person
• 20000 PP at the time of booking
• 50% paid within 10 days along with necessary
documents
• Remaining paid 15 days before departure.
During Ramzan 14-15 Days • Direct flight(Both Sides)
• 3-Star Hotels.
• All Meal(AP)
• Local transfer(SIC)
• Experience Guide
• Alim for first time Umra
• UmraVisa
• Sim Card
• Zam Zam Paani
70,000/- per person (1,07,000/- full Ramadan)
• 20000 PP at the time of booking
• 50% paid within 10 days along with necessary
documents
• Remaining paid 15 days before departure.

7. Name of Package Type of Package No. of Days Inclusions Price
HAJJ PACKAGE Economy Package 33-35 Days • Direct flight(Both Sides)
• 3-Star Hotels.
• All Meal(AP)
• Local transfer(SIC)
• Experience Guide
• Alim for first time Hajj
• Hajj Visa
• Sim Card
• Zam Zam Paani(5 liter)
• Pre departure guideline
4,35,000/- per person
• 2,00,000 PP at the time of booking
• 50% paid within 10 days along with necessary
documents
• Remaining paid 15 days before departure.
Deluxe Package 33-35 Days • Direct flight(Both Sides)
• 5-Star Hotels.
• All Meal(AP)
• Local transfer(SIC)
• Experience Guide
• Alim for first time Hajj
• Hajj Visa
• Sim Card
• Zam Zam Paani(5 liter)
• Pre departure guideline
4,85,000/- per person
• 2,00,000 PP at the time of booking
• 50% paid within 10 days along with necessary
documents
• Remaining paid 15 days before departure.
Name and Days where stay
• Aziziya(11 Days)
• Makkah(12 Days)
• Medina(12 Days)
Documents required for hajj & Umra packages
• Passport valid minimum 6 months & at lest 2 pages clear.
• 4 passport size photos with white background.
• Filled visa application form.
• Xerox copy of PAN card.
• Medical fitness certificate.

8. Marketing
Get in touch with the potential customers of the organization and make them understand the functioning
and the purpose of the portal to the customers.
Sales
I was given the job of a sales person mostly in Hajj & Umra Packages. I learned the tricks and the tactics
of making the sale, telling the USP of the product also learned the negotiation skills that a sales person
has to do to sell the package at the best price.
Destination package creation
Create the some packages for the destination as demanded by the customer i.e. Saudi Arabia (Hajj &
Umra Packages), Singapore, Thailand. As per the requirement of the guest the hotels, transfers, tours,
tickets are added and the final quotation is created. The package created is sent to the customer for the
approval.
Costing
After the travel package was designed for the client it was the time to find the correct costing of the
package that the guest was supposed to pay.
Operations
As an operation agent we were involved in giving the transfers, tours, check in, and check out
information to the customer.

9. ▪ Lack of training among the employees especially the new joiners which
increases the learning time of the employee when he is on role.
▪ Lack of work space as per the number of employees on the floor.
▪ Lack of monitoring of individual performance.
▪ Lack of awareness about the online portal of the company.
▪ Lack of training of the sales person which eventually impact the level of sales
of the organization.
▪ No terms and conditions for the last-minute booking.
▪ There is a continuous conflict between sales and operations team.
▪ Similarly, there is a conflict between online and offline sales system
regarding the number of passengers to be taken on single booking.

10. ▪ Investment should be done on training and development of the fresh
joiners so that they do not face difficulty doing job on floor.
▪ There should be increased work space for comfortable working.
▪ System should be set up to monitor the individual performance of the
employees.
▪ Harmony should be created between different departments of the
organization for smooth working.
▪ Hiring should be done based on the past experience of the candidate in
the same field.
▪ Strict terms and conditions should be set up for the timely payment and
collection of booking amount by the customers.
▪ Strong Human Resource Policies should be created for the satisfaction of
the employees as there are salary issues every month.

11. ▪ For the 3rd semester I had to undertake the summer internship training to gain the
industry exposure.
▪ The company’s name is Taha Tour & Travels. It is a B2C company dealing in the packages
of the Saudi Arabia (Hajj & Umra), Malaysia, Singapore,Thailand, Indonesia & Dubai etc.
▪ The company work in B2C Business.
▪ I was transferred to the sales department wherein the sales of the travel package were
undertaken. I got a chance to work under Mr. Shohrab, the team leader for online sales as
well as offline sales of Hajj & Umra Packages.
▪ The office is distributed on two floors one where the sales and operations of destination
takes place and the other floor from where the newly created online team operates.The
new team deals in the online query send by the customer.
▪ The website has the listing of all-star properties, transfers, half day city tour and full day
city tour as well as the meal.
▪ The operations agent was engaged in providing the resolutions through calls, emails and
Organization’s WhatsApp number.
▪ After making calls for some days and getting to know how sale procedure I was given the
task of costing of the itinerary .

12. Thank
You