1. RESUME
AMAN BADAR UDDIN
House no 1945 block 14 Cell No: 0346-3531511
Federal ‘B’ Area EMail:amanbader@gmail.com
Karachi 75950
OBJECTIVE:
Exploring challenging opportunities in an organization where I can show my abilities to
work effectively.
EDUCATION:
• Bachelors of Commerce by
University of Karachi
• Intermediate in Commerce conferred in 2006 by
(Karachi Board of Intermediate), Karachi
• Matriculation in Science conferred in 2003 by
(Karachi Board of Higher Secondary Education), Karachi
• Diploma in Rooms Division Management conferred in 2010 by PITHM
Professional Experience:
• Currently working as an International Business Development Executive in
SBT JAPAN CO., LTD for Africa region from September 2013 to present.
• Online sales of all types of Japanese used Vehicles.
• Dealing with large/small scale car dealers and end users.
• Export from the stock mainly in Japan and also from UK, USA,GERMANY
AND KOREA to Africa.
• Follow up for shipment and documentations of vehicles.
• Looking after Bank Telegraphic Transfer and allocation of payment.
• Fulfilling given target on monthly basis.
• Worked in PIA CONTACT CENTER as an International Travel Consultant
from October 2011 to September 2013.
Inbound Services
• Contact handling interactions like inbound, outbound calls worldwide
• Email & Chat correspondence with customers to solve their queries.
• Handling emergency response cell.
• Advising and guiding about policies of PIA to customers.
• Active part of Complaint Management from Contact Center.
• Managing Floor as a proxy on numerous occasions.
Outbound Services
• Working side by side with Center for Reservation Control (CRC).
2. RESUME
• Handling of General/Divisional/Special Queues for various Procedural action
purposes.
• Working on Pre-Flight Check Procedure.
• Working on Ticket Home delivery service facility.
• Working on Web ticketing service facility.
Frequent Flyer Program
• Handling of Award Plus Program
• Handling of Redemption Services, Reservations and Customers’ account
management.
• Correspondence with Customers through Email and Phone.
• Worked in call centre on sales campaign as Customer Sales
Representatives (CSR) in “New Orbit Communication” from Jan 2011 to
Jun 2011.
• Five months worked in Dolmen Mall in Customer Services from Aug 10 till
Dec 10.
• Worked as Trainee House Keeping Supervisor & Guest Service Officer
(GSO) at Marriott Karachi, Pakistan. From 12th
March 2010 to 12th
June
2010.
My Major Responsibilities were:
• To Maintain Standard of Marriott.
• To Facilitate Guest.
• Supervised Three floors each had 27 rooms.
•
• Worked three years in Tele Xperts as Customer Sales Representative
(CSR).
SKILLS:
• Proficient in MS Office Package.
• Efficient in Computer software programs Like Fidelio.
PERSONAL PROFILE:
Father’s Name: Muhammad Bader Uddin.
Date of Birth: May 3rd
, 1986
C.N.I.C: 42101-6307534-9
Nationality: Pakistani
Religion: Islam
