2. Page 2 of 6
To:
The Manager
HRD / Personnel Department
Dear Sir,
At the very outset, I would like to introduce myself as Mohammed Ahmed Fatayer. I am currently
working for Elaf Travel and Tourism Company since April 2003 and have been assigned the
position of corporate and sales manager. During my tenure, I have successfully signed
agreements with major clients such as but not limited to, National Commercial Bank (NCB),
Islamic Development Bank (IDB), Savola (Panda), Abdullah Hashim Company and Tamer Group
(Pharmaceutical Company).
Delivering top-level service is my specialty; I thrive in a diverse and fast-paced management
environment. Throughout my career I have accrued a multitude of skills including client relations,
management operations and creative problem solving. I am confident that my application of
these and my many other qualifications would be an asset to your company.
I have always demonstrated a tremendous ability to support and maintain numerous business
objectives. I am seeking new professional challenges and am eager to put my acquired knowledge
towards the growth and development of your organization. I work diligently to provide
excellence in all my professional endeavors and have earned a reputation for my integrity,
Initiative and results-driven work ethic.
I believe that my expertise would be a good I would greatly appreciate the opportunity to meet
with you to further discuss my qualifications. I have enclosed my résumé, which further details
my professional achievements.
Whilst you would definitely appreciate my interest and zeal to join your esteemed organization,
I hope my résumé is in line with your requirements. If given an opportunity, I can dauntless carry
out any given assignment with ease and prudence.
If you desire any further clarification/information in this regard, I will be more than glad to
provide you the same immediately. I appreciate your consideration and thank you for your time.
Sincerely,
Mohammed Ahmed Fatayer
Elaf Travel and Tourism Company
Jeddah, Saudi Arabia
Mobile: +966 55 660 3385
E-mail:mafatayer@gmail.com
3. Page 3 of 6
Curriculum Vitae
Mohammed Ahmed Fatayer
Mobile: +966-55 660 3385
Email: mafatayer@gmail.com
_____________________________________________________________________________________________
Career Objective: - Seeking a challenging position at a reputed firm, which will allow me to further utilize
my existing skills and acquire new abilities which will in turn enable me to bestow significant contribution
to the organization for which I work.
Professional Summary:-
Synopsys
• Over 10 years’ experience in sales, business development, and key account management & team
management.
• A proactive planner with abilities in devising effective strategies for augmenting business and
promoting sales for business excellence.
• Maintaining good relations with customers, agents and colleagues.
• Adept at meeting the clients’ expectations and ensuring good relationship with them.
• Expertise in market plan execution, competitor and market plan analysis.
• Skilled at carrying out various promotional activities like seasonal discounts, sales, etc.
• Proven performer with an excellent track record in sales across assignments.
• An enterprising leader with strong analytical, problem solving & organizational abilities.
• Additional capabilities in industry analysis, consumer research, marketing initiatives
• Excellent communication, interpersonal coordination, presentation and teamwork skills.
• Ability to handle multiple priorities at once.
• I have always excelled in my duties and responsibilities.
• Self-motivated with strong creative and developmental skills.
• Flair to pursue further.
Strategy Planning
• Evolving market segmentation and penetration strategies to achieve product wise targets.
• Formulating future strategies and recommending the same to Senior Management.
Sales/ Business Development
• Collecting & collating feedback from clients through researches & surveys to identify areas of
improvement in the service level and generating reports on products, services, consumers and sales.
• Identifying, qualifying and pursuing business opportunities through market surveys and mapping as per
the targeted plans.
• Arranging the seasonal sale and strategizing the marketing plans with marketing manager.
4. Page 4 of 6
Key Account Management
• Monitoring the pricing structure of clients.
• Ensuring after sales follow-up, monitor clients’ production against committed business.
• Following-up and retaining the existing clients through solving their day-to-day logistics problems.
• Developing new corporate clients by introducing new services & products to them.
Team Management
• Recruiting, motivating, training and providing tools to the teams required for achieving their targets.
• Assisting sales team in handling the VIP clients.
• Evaluating the sales staff twice a year and taking corrective actions for improvements.
• Scrutinizing and organizing day-to-day sales activities of the team members.
• Setting individual sales targets for team members & motivating them to achieve the same.
Operations
• Coordinating with the accounts staff on day to day basis to ensure seamless operations.
• Following up with team members for the outstanding payments from the clients.
• Preparing & supervising the monthly invoicing for the clients along with the team.
_____________________________________________________________________________________________
Present Employment:-
Employer : Elaf Travel and Tourism Co.
Jeddah, K. S. A.
Duration : April, 2003 – Till Date
Designation : Sales & Corporate Manager
Previous Employments:-
Employer : Samara Travel & Services Company
Jeddah, K. S. A.
Duration : September, 1996 – March, 2003
Designation : Branch Manager
Employer : American Airlines
Jeddah, K. S. A.
Duration : January, 1990 – August, 1995
Designation : Ticketing & Reservation Agent
5. Page 5 of 6
Current responsibilities as sales & corporate manager
• Interviewing and hiring in-plant officers in major account’s branch offices.
• Carrying out weekly, monthly & quarterly sales meetings.
• Ensuring to maintain company’s par excellence in service and compliance standards.
• Assessing the performance & important clients regularly.
• Following up with clients for outstanding payments.
• Coordinating with credit team and sales teams for outstanding receivables from clients.
• Monitoring and supervising the efficient use of staff through cross training and allocation of work.
Responsibilities during my tenure in Samara Travel & Services Co.:
• Supervision for the agent branch located in Islamic Development Bank (IDB).
• Converse with customer to determine destination, mode of transportation,
• Supervising the travel dates, financial considerations, and accommodations required.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by
various travel carriers.
• Provide customer with brochures and publications containing travel information, such as local customs,
points of interest, or foreign country regulations.
• Performing for people or dealing directly with the public. This included serving customers in restaurants
and stores, and receiving clients or guests.
• Using computers and computer systems (including hardware and software) to program, write software,
set up functions, enter data, or process information.
• Communicating with customer outside the organization, representing the organization to customers, the
public, government, and other external sources. This information can be exchanged in person, in
writing, or by telephone or e-mail.
• Keeping up-to-date technically and applying new knowledge to my job.
• Developing constructive and cooperative working relationships with others, and maintaining them over
time.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Analyzing information and evaluating results to choose the best solution and solve problems.
Responsibilities during my tenure in American Airlines:
• Making reservations & tickets for the clients coming in the office.
• Processing PTA’s.
• Creating daily report.
• Creating daily telesales call report.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants
and stores, and receiving clients or guests.
• Using computers and computer systems (including hardware and software) to program, write software,
set up functions, enter data, or process information.
• Communicating with customer outside the organization, representing the organization to customers, the
public, government, and other external sources. This information can be exchanged in person, in
writing, or by telephone or e-mail.
• Keeping up-to-date technically and applying new knowledge to your job.
• Developing constructive and cooperative working relationships with others, and maintaining them over
time.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Analyzing information and evaluating results to choose the best solution and solve problems.
6. Page 6 of 6
_____________________________________________________________________________________________
Academic Qualification: -
B.Sc.
The Cyprus Institute of Marketing
Nicosia-Limassol, Cyprus
Year 1995
Other Qualifications: -
Diploma Advanced Diploma in Travel & Tourism Management
Skyline Institute, Al Zoman Center
Jeddah, KSA
Year 1990
Additional Commercial Aviation Diploma
Skyline Institute, Al Zoman Center
Jeddah, KSA
Year 1989
Sales & Airport Services Specialization
Skyline Institute, Al Zoman Center
Jeddah, KSA
Year 1990
Customer Management Course
Secrets of Excellence in Services Courses
Administrative Management Course
Administrative Problem-solving Course
Canada Global Consulting & Training Center
Jeddah, KSA
Year 2010
Multiple Certificates (Please refer to credentials)
Roots of Happiness Institute
Jeddah, KSA
Year 2010
New IATA Currency Regulations
Skyline Institute, Al Zoman Center
Jeddah, KSA
Year 1990 (for 10 days)
_____________________________________________________________________________________________
Personal Profile: -
Date of Birth : 1st
of September, 1969
Residence : Jeddah, Saudi Arabia Since Birth
Nationality : Palestinian with an Egyptian Travel Document
Marital Status : Married with 4 daughters and 1 son
Iqama Status : Valid & Transferable
Driver’s License : Valid Saudi Driving License
