1. CURRICULUM VITAE
Yoga Kumari Adapa
Contact No: 09620707772 Email :
yogakumari.adapa@gmail.com
Profile:
I have distinguished career of 6+ years in leadership roles with insightful exposure to knowledge of
Sales Operations, Partner operations – Order Management, Transitions & Transformation,
Customer Relationship Management, Client Interaction & Satisfaction, Service Delivery, Supply
chain management & Process Developments.
. Work Experience: August 2014 – Till Date
• Company: Cisco Systems (Randstad contract)
• Designation: Customer & Partner Experience Specialist
Job Profile:
• Co-ordinate with customer, partners, sales team to meet commit and Back office team to
resolve issues in order and Manufacturing and logistics team to expedite & fast shipment
and work with carriers (e.g. DHL/expeditors) to deliver goods without any damage/delay.
• Work with order submission and technical team on B2B rejections. Training customer on
CCW order submission and case management via CRM.
• Co-ordinate with escalation team (SDEM) to avoid customer satisfaction issue, partner and
Asset recovery team on trade-in & damaged goods, collection team to assign credit to sales
team & resolve invoice disputes to issue credit/debit memo.
• Working on forecast deals and opportunities and monitoring the orders very closely to
avoid de booking. To deliver excellent E2E support to customer to maintain good
relationship.
• I have experience in partners/Customer/Disti support to Telstra, SPARK, AT&T, Verizon,
Vocus, Optus, Vodafone, NBN and Orange.
Work Experience: July 2010 - June 2014

2. • Company: INFOSYS BPO LTD (Client: Cisco Systems Inc ( Sales Operations & Fulfillment)
• Designation: Senior Process Executive
Job Profile:
• Co-ordinated with customers as well as XSRM and Cross-functional teams to resolve
different booking issues with in commit SLA.
• Deal with Customers/ Account Managers/Customer Service Specialist’s on daily basis to
resolve ordering issues, escalations, expedites customer’s specific requirements and
process improvements via emails and messenger tool.
• Mentor the team, driving the team in healthy environment to avoid negative impact on
SOX and to achieve CSAT
• Handle calls with client/customer to resolve extremely urgent issues.
Academic credentials:
• Pursuing MBA with specialization in Supplying Chain Management.
IIMRT – Indian Institute of Management Research and Technology.
• B.S.C Microbiology; 2010
GOVT Degree College, Andhra University
• Class XII; 2007
Santhi Niketan Junior college, AP 80%
• Class X; 2005
• Scholars Public School, AP, 85%
Achievements:
Being a top performer in the team, received awards and appreciation mails from customer and
Partners for delivering good service with 100% Quality.
Monitoring few projects for accounts of Cisco and successful in aligning the process.
Certified in Infosys sponsored Order Management T-100 and 200 training.
Strengths:

3. Willing to take challenges, Good grasping power, bound to the values.
Personal profile:
Father’s Name : A.Vijaya Kumar
Date of Birth : 03-June-1990
Nationality : Indian
Languages Known : English, Hindi & Telugu
Marital Status : Unmarried
Communication Address Permanent Address
House No: 89
18th
Cross
BTM 6th
Main
Near Home Needs super Market
NS Palya
Bangalore- 560076
Flat No: 302 HIG 75
Satya Krishan Nivas
Water Tank Road Last Bus Stop
PM Palem
Visakhapatnam– 530041
Andhra Pradesh
I hereby certify that the above information is true and correct to the best of my knowledge.
Yoga Kumari Adapa