Hycinth Homeres has over 16 years of experience in customer service, order management, and project management roles in the semiconductor and renewable energy industries. She is currently a Team Lead at SunPower Philippines, where she supervises an order management team, conducts training, and ensures process improvements and metrics are on track. Previously she held senior customer service and account management roles at other companies.

1. Hycinth Homeres
Team Lead, Partner Support Services (Order Management)
Sta. Rosa, Laguna
hycehome@yahoo.com
(M) +63 9981728089
SUMMARY
16 yrs. experience in semiconductor, electronics and renewable energy industries as Customer Service/Front
liner/Order Management.
ACCOMPLISHMENTS/ACHIEVEMENTS
- Achieved the highest score for 2 consecutive years (2012-2013) on annual performance review. By
2014 annual review was promoted to Team Lead.
- Kaizen Leader for Asia Pacific Order to Delivery (E2E Process), an office KAIZEN that resolves
accuracy of data provided to the customer, with an annual soft savings of USD 40,000 (Q4 2014).
- Kaizen Member for Cells Sales – office KAIZEN that was nominated and awarded as “People’s Choice
Award” for Global Kaizen competition in SunPower. The Kaizen is to shorten the lead time of cells sales
process from 24 days to 16 days via sea and 9 days via air shipment with an annual soft savings of 10K
USD. (Q4 2015).
- Lead a Value Stream Mapping for Local Sales (Philippines), this is to check accuracy and requirement
which shorten the led time of local sales shipments (Q1 2016).
- B2B head coordinator for ON- Semi Conductor to ensure that relevant information from Orient
Semiconductor will be transmitted to On Semiconductor’s system – (2001)
WORK EXPERIENCE
Team Lead, Partner Support Services (Order Management)
SunPower Philippines ROHQ, Sta Rosa, Laguna
Apr 2015 – Aug 2016
- Lead a team of Partner Support Representative, who handles Asia Pacific accounts.
- Ensures that quarterly Key Initiative of the team being manage well, by checking once a month or as
needed.
- Conduct weekly 1:1 with team member, this is to assure that expectation on team target is being
addressed. It is also one way of checking personal matters with the member as needed. A total
engagement is being practice.
- Conduct semi-annual review and provide the result of the performance to each team member. This
includes colleague feedback which is not limited to external customers, stakeholders, direct managers
and peers.

2. - Conduct Semi-annual Competence Profiling to check the gap between expectation vs. actual
performance of a team member. This is also relevant in providing the appropriate Individual
Development Plan.
- Issue an Improvement Plan for delinquent team member. Ensure that team member is aware of the
requirements to pass improvement Plan.
- Ensure that coaching and feedback are being practice as needed. Retraining if improvement is
required.
- Conduct and coordinate training to the new member of the Fulfillment team to the related departments.
- Monitoring of team metrics by ensuring that daily huddle is being conducted with the team. During
huddle, Process improvement, challenges encountered, announcements and attendance to ensure back
up system is in place.
- Discuss Annual Performance to team members and provide Individual Development Plan, which
includes Trainings and Projects.
- Ensure that the required headcount for the team is being checked on quarterly basis and conduct
interviews for additional headcount.
- Creating 3WI as needed to any gaps found within Order to Fulfillment process or if SLA (Service Level
Agreement) is missed.
- Conduct weekly Sales Operations meeting with Logistics, Planning, Part Support and Sales Team.
Target vs Actual on revenue, Supply availability or constraint, and return materials are major point of
discussion.
- Provide an Accrual Report to finance team on monthly and quarterly basis.
- Provide a quarterly Risk Report to the Business Unit head of Commercial, Residential, Power Plant and
Cells team, Logistics, Planning, Finance and manufacturing team which covers the projection of at least
75% from the target.
Senior Partner Support Specialist (Order Management)
SunPower Philippines ROHQ, Sta. Rosa, Laguna
Mar 2008 – Mar 2015
- Handling of high profile accounts based in Asia Pacific with estimated MW of 596 MW from 2012-2015.
- Lead project management from planning to implementation, coordination with different groups and
consolidation of updates specifically in Toshiba’s business start-up.
- Established a good relationship with external and internal customers as well as Sales Team.
- Prepare and present Order-to-cash process on customer visits, like Toshiba, Shimizu and Obayashi.

3. - Cross-functional task by qualifying leads coming from Asia Pacific territory as well as South America,
Canada, Africa and the Middle East.
- Generate report for marketing team that showed weekly leads conversion, and present the status
Components weekly sales meeting.
-Trained each new member of Components Partner Support Representative on Components business
process, ERP system, CRM such as SPOTS and Sales Force.
- Conduct trainings to newly hired Japanese Sales manager in Components business process.
- Coordinate the requirements of L/C (Letter of Credit) to the related teams in the organization such as
Logistics, Planning, Finance and Sales Team. This includes calling a meeting upon receiving the draft
and final copy of the letter of credit.
Account Representative Team Lead
Photocircuits Philippines
Apr 2003 – May 2007
- Lead the Account Representatives in Manila and ensure that processes are aligned to what is being
followed in the headquarter which is in North America.
- Discuss Annual Performance review for the Account Representatives as well as the development plan.
- Conduct interview as needed for additional headcount in Account Representative team Manila.
- Provide training to the newly hired employees both to Account Representative team and to related
departments.
- Handled Asia Pacific accounts and ensures that customer requirements and delivery are being met or
exceeded.
Customer Service Engineer
Orient Semiconductor Philippines
Nov 1999 – Apr 2003
- Serves as Front liner to the external customer. Any customer requirement is being translated to the
internal team.
- Monitoring and analyzing of customer forecast on monthly, quarterly and yearly basis.
- Conduct meeting to related department for new products/projects of the customer.
- Prepare and collate the overall presentation for customer's visit.
- Major customers handled are On Semiconductor and Dallas/Maxim.

4. TRAININGS
- General Account Representative Training (NY, USA)
· May 2003 - Photocircuits Corporation HQ
- Team Lead Development Program
· May 2011 – SunPower Philippines ROHQ
- DDI (Development Dimensions International) - Leadership Training (Q1 and Q2 2012 – SunPower
Philippines ROHQ)
· Essentials of Leadership
· Foundations of Supervision
· Influential Leadership
-Speak, Listen, and Realize Training (July 2016)
AWARDS
- Q2 and Q3 Prism Awardee for SunPower’s value in “Put customers first”
 SunPower Philippines ROHQ – 2013
- Brilliance Awardee for SunPower’s value in “Put customers first”
 SunPower Philippines ROHQ – 2013
SKILLS
 Driving
 Knowledge in Oracle
 Knowledge in Sales Force
 Knowledge in SAP (SD module)
 Basic Knowledge in Qlikview
EDUCATION
Bachelor of Science in Computer Science
Colegio de San Juan de Letran, Calamba, Laguna
1994 – 1998
Loyalty Awardee