1. MANISH BHATT
Flat 20507, Indu Fortune Fields Gardenia, KPHB -13, Near Hitec City Railway Station 
+91 7406414243  bhattmani@gmail.com
A position in service industry, which can offer me exposure into different aspects of the Service industry; be it
Transitioning, Operations, Human Resources or Training. I am looking forward for a career-enriching relationship with an
organization, which will use my experience and expertise and value my performance.
KEY SKILLS
 Accounts Payable Processes & Management
 Invoices/Expense Reports/Payment Transactions
 Corporate Accounting & Bookkeeping
 Knowledge Management
 Transition Management
 ERP, EDI & Financial System Technologies
 Records Organization & Management
 Service Delivery Management
 Teambuilding & Staff Supervision
 Spreadsheets & MIS Reports
PROFESSIONAL EXPERIENCE
 Amazon ,Hyderabad
FinOps Manager, Nov 2015 to till date
Managing one of the most complex process within Finance operation of Earth’s largest online retail Company having a
turnover of more than USD 100 billion. Responsible for a unique process called POR-SDP for US region and monitoring
the outsourced operations of AP in Manila.
Role – As an FinOps Manager managing a team 15 Account Managers who are working with buyers and vendor to identify
and fix the root causes which is effecting the for shortage in receiving/Non Payment to vendors. Handling escalation team
to provide support to retail /vendors hence helping in releasing payment on time /fixing the issues.
Key achievements
• Stabilizing the escalation model and developed the team to support the non-critical vendors
• Developed the category based model to support critical vendors
• Prepared consolidated matrix to show the process health
• Developed PRP metrics for different team/process
• Received appreciation from Finance Director on creating category level visibility
• Prepared white paper on process to be presented to CFO
 CapGemini ,Bangalore
BPO Operations Manager, July 2014 to Nov 2015
Managing the AP EMEA operation of one of the Fortune 100 Company having a turnover of USD 40 billion.
Responsible for end to end Accounts Payable process for 13 Countries, 14 Languages and 99 entities across globe.
Role – As AP Manager have set up the shared service operations and leading a team of 113 people supported by 5 managers
and 3 team leads for Accounts payable and helpdesk.

2. Key achievements
• Stabilizing and standardizing AP processes across locations creating synergies and harmonization of processes
• Backlog of 14K documents cleared within 3 weeks of joining
• Restructuring the team as per right skills and scan locations
• Improved accuracy from 90 % to 97 % by applying various techniques
• Saved more than EUR 100K through efficiency, restructuring, shift utilization etc.
 Symphony Teleca ,Bangalore
Global AP Manager, Oct 2013 to July 2014
IBS is the world leader in distribution resource management software – business applications for the wholesale, distribution
and manufacturer/distributor markets. IBS has over 30 years experience of helping wholesale and distribution companies
streamline, automate andaccelerate the processes needed to run their business. Through the software andservices expertise,
IBS delivers significant value to our customers by helping them improve their inventory planning, purchasing and supplier
management, warehouse processes, demand management and returns processing.
I have recently joined SymphonyTeleca as their Global AP Manager and have successfully transitioned the Accounts Payable
process for 11 Countries and 21 entities across globe .
Role – As Global AP Manager have set up the shared service operations andleading a team of 8 people for Accounts
payable, Travel and Expense andResponse centre for IBS having annual turnover of SEK 100 M.
Key achievements
• E2E ownership of AP across Europe and Nordics Operations.
• Stabilizing and standardizing AP processes across locations creating synergies and harmonization of processes
• Backlog for approvals reduced from 700+ days to 400 in 2 months of Transition.
• Enhanced control framework – Standardization of payment and expense claim process.
• Increased tracking of daily volumes & accuracy on whiteboard – achieved sustainable agent productivity
Genpact India, Gurgaon, India (Honeywell-UK, Netherlands and
Belgium, Glaxo Smith-Klime-Australia, Hospira- EMEA)
Manager Operations, July 2008 to Sept 2013
For both employers, handled daily A/P processes; supervised A/P clerks; managed vendor/supplier relations; and oversaw
the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions.
Maintained adherence to corporate, accounting and SOX standards; addressed escalated issues from employees and vendors
regarding accounts payable;and ensured accurate and compliant A/P files and records in accordance with company policies
and government regulations.
Transitioned in the capacity of Global process lead for OCR implementation from Honeywell, Scotland to Genpact India
and provided the training to Genpact India employees
Transitioned the Accounts payable process from GSK Australia for MERPS division to Genpact India.
Key Results:
 Managed the accurate and timely processing of up to 50,000 invoices per month for large, multi-site organizations.
Assessed and closed A/P sub-ledger on a monthly basis, validated content and resolved various issues.
 Implemented next-generation technologies and process automations (including new OCR and ERP systems) to foster
an environment of continuous improvement. Trained users and served as the primary “go-to” troubleshooter on
these new systems, which propelled efficiency gains and significant time- and cost-savings.
 Facilitated “no-fault” internal and external audits as a result of sound recordkeeping and thorough documentation.
 Instituted thorough cross-checking of pack-lists, receivers and invoices that halted a previous history of thousands of
dollars in overpayments to suppliers.

3.  Renegotiated payment terms with dozens of suppliers/vendors from Net 7 to Net 30 days for Improved Paid on
time. Improved cash flow and helped facilitate company’s return to profitability.
 Composed effective accounting and ad-hoc reports summarizing A/P data for supply chain, HR and other
departments.
 Implementing service standards and guidelines that serve as benchmark for excellent service delivery thereby
contributing towards ameliorated service revenue generation
 Implemented the ledger based approach for invoice processing instead of FIFO based approach in GSK, first time in
Genpact and got successful.
 Taken and successfully completed the Six Sigma projects” Speed” – To reduce the parked items and capture the
learning’s for future. Improved the POT to 81% from 67% by altering the payment terms, reducing the parked items
and implementing the learning’s, by increasing the PO penetration.
 Given the idea to GSK to update the comments in text column to have reports available through workflow thus
saved a lot of time and extra cost .
 Bring the control in Vendor Master to have a call back process whenever there is a change in bank details to
minimize the risk of frauds.
 Introduced the payment checklist to have full control over process.
 Introduces the additional control of checking all invoices above 25K before payment release by Manager
 Managing team functions viz. manpower planning, recruitment & selection, induction, performance appraisal,
training, etc.
 Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and
meeting of individual & group targets.
 Creating and sustaining a dynamic environment that fosters development opportunities and motivates high
performance amongst Team members.
 brought the changes in visual management on the floor and got the appreciation from client to have the visibility of
important metrics on the floor
 given an idea of having a special manual payment run weekly rather than having it randomly to streamline the process
and reduce the efforts.
 Part of SEPA banking project
Achievements and Initiatives
 Received Best FLM Award in Year 2011
 Received Silver Award for exemplary performance in 2012
 Received FLM Award for 3 months ( Jan, March and May 2009)
 Recognized for ZERO Attrition in the team during year 2008 and maintained attrition of less then 8% in 2009
 GB Trained and tested
 Has submitted a Unique concept of R & R in the team
 got the “Coolest FLM “ Award to have the attrition at minimum level.
 Got the “Best Supervisor Award” to bring the process on track and TG4 Sign off.
 Agilent Technologies ,Gurgaon
Finance Program Specialist, May 2004 to July 2008
Worked with various processes of accounts payable and having end to end knowledge of the process. I have worked
with audit, payments, and invoices on hold (IOH), processing teams and currently working in US helpdesk of
Accounts payable. Managing team of 10 Agents, taking inbound / outbound calls & providing assistance to the
External Customer as well as internal Customers. Providing calling Support for 9 Hours daily for Americas region
and ensuring satisfaction. Extraction & analysis of data & publishing weekly / monthly dashboards with reference to
OVSD, abandoned calls, Voice mails, ,TAT, aged cases. Responsible for resolving disputes. Account Audits – Call
monitoring & providing feedback to the Agents. Quarterly One-On-Ones, preparing the Monthly Pain Index.
Managing Weekly/Monthly meetings to discuss team’s performance against the targets, Reasons for deviation (if any)
& remedial actions (if required).Ensuring team building activities on quarterly basis leading to Agent satisfaction and

4. more interactive environment.Quaterly meeting on Process Knowledge ,new ideas ,process improvement and
resolving queries of Agents. My profile here includes the following activities:
 Fixing Rejections in Open Interface Table to ensure timely payment to the Vendors.
 Investigation of Invoices on Holds and release of holds for accelerating payment Process.
 Invoice Refreshing.
 Resolution of customer queries through emails etc.
 Fixing Supplier Set up Issues in accordance with SOX Guidelines (including New Supplier
Addition/Supplier Change Requests)
 Analyzing the reasons for 1st level/2nd level payment rejections on a weekly basis
 Handling Employee Reimbursement issues
 Handling miscellaneous I procurement related issues, like raising Purchase Orders, etc.
 Preparation of MIS on a weekly/monthly basis.
 Investigation, analysis and research on past due invoices, which are not paid in the normal payment run
 Preparation of MIS on a weekly/monthly basis
 Give training to new employees related to process
Achievements and Initiatives
 Employee of the Year Award for the year 2007.
 Received Highest Number of Appreciation emails for the previous Quarter from internal and external
customers.
 Received Infinite Delite Award for getting highest Number of Positive Feedback from Internal Requestors
in June 2005.
 Ranked at no 1 in year 2008
Project:
 Worked on Lean Project - converting vendor from payment method check to ACH to reduce the cost of
bank charges.
 Worked on Project –“OVSDSurvey”
 GB Project POT -Paid on time from 69 to 82 %
EDUCATION
B.COM (REGULAR), KANPUR
ICWA (Inter)
AREAS OF PROFESSIONAL STRENGTH
(a) A successful people person
(b) Confident of devising and implementing powerful and highly effective strategies to bring out results with optimum
cost
(c) Encourage out of the box thinking to attack problems on hand and deliver effective solutions
AUDIT WORK ( 1998- 2000)
Done Revenue audits for Punjab national Bank, Statutory Audit for SBI
Concurrent Audits for Union Bank of India, Allahabad bank and SBI.

5. Done Revenue Audit of UPFC, Audit done for Various Private firms
TECHNOLOGY SUMMARY
MS Office (Word,Excel, PowerPoint)  SAP  Oracle 11i  CockpitDolphin  EDI Systems  Windows (all) OB10 Pro
flow – Savvion XT-Enterprise APW Basware Systems  FOC
OUT OF ROUTINE
(a) Love to sing – am a singer by hobby
(b) Reading and Writing fiction.
+91 7406414243  BHATTMANI@GMAIL.COM