1. Krishna Kumar Kabra
E-Mail:krishnakabra22@gmail.com
Mobile: +91 9822707594, +91 9979885479 G901 Richmond Grand ,Makarba Ahmedabad 380051
Seeking assignments in Client Management, Implementation roles, Sales & Marketing with
Regional Exposure. Having 6+ years of experience in Logistics & Supply Chain Management
PROFESSIONAL PROFILE
 Presently working as Key Account Manager having responsibility of
Implementation, Customer Service & Operations Delivery for largest key
Account of Western region
 Over 6 + years of rich experience in Lower, Middle Management &
close working with Higher management with exposure to Supply Chain
Management, Operations Management, Vendor Management, Key Account
Management, Marketing and Finance Management.
 Successfully Implemented and developed various Key Accounts in short
span of time meeting service delivery & targeted objectives moving in line
with organization’s commercial & Service Delivery Goals for Assigned
clients.
 Expertise in identifying resources & providing necessary direction to the
team for Effective Service Delivery and Operational Efficiency
 Developed and deployed comprehensive, formalised Account
Development Strategy and Plans, aligned with Company’s Strategies and
Financial Goals with associated capture of opportunities and pursuit plans..
 Effective communicator with exceptional interpersonal skills and
hands on experience in team management & as Leader
ORGANISATIONAL EXPERIENCE
Title: Dy Manager Sales & Marketing (Key Account Management)-Agility Logistics Pvt Ltd
May 2014 till date.
 Reporting into Regional Director Western region for P&L functions, Client Management for Key Accounts
assigned.
 Develop customers categorized as KAM, National/Global Key Account identified by the company.
 Currently Responsible for Account Implementation, Logistics Solutions, Sales & development of
Chemicals client with a volume potential of 4500 TEU,s annually & Logistics spent of USD 5-7 Million
plus.
 Ensuring a clear and visible environment for colleagues and customers via SOPs and clearly defined
tasks, rates, agreements etc. Ensuring that the branches adhere to Sop’s set forth for the clients.
 Act as one point contact for customers by building a strong and trusted relationship
 Keep a track of profitability and payment record, maintain statistics of volumes/support from customer,
by creating monthly reports as requested and look for further developments by regular visits and deep
selling.
Title: Program Manager (Key Account)-Damco India Pvt Ltd Mumbai
Sep 2013 till April 2014
 Responsible for providing strategic consulting, Operational & Service delivery (both import & export)
to largest customer of Damco West having Logistics spend in excess of USD 1 Million.
 Establishes and sets up KPIs/Reports for sharing with internal and external parties
 Identifies & drives operational improvements/changes
 Monitors accounts / lanes that are either in ‘Hyper-Care’ or have a scope for improvements
 Prioritizes Open Issue List for on-time resolution so that customer service is not hampered
 Ensures all SOPs/Contracts are adhered to and any fall-outs are addressed on a priority
 Regional coordination of SOP requirements, Improvements implemented, scope of work concerns, etc.
 Provide training to operations teams when required, including SOP reviews, systems training, etc.
 Address operational concerns raised in CSS – Client Satisfaction Survey, or similar regional surveys
 Designing and Implementation of tools that enhance productivity
 Assist in miscellaneous projects – internal and customer-centric
 Work with various teams to ensure that current challenge is resolved and a solution is designed to
Avoid them in future
 Assist in maintaining customer KPI dashboard or equivalent tool
 To be a point of communication between overseas teams and customer
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2. Title Key Account Manager (Asst Manager Key Accounts DSV Air & Sea Pvt Ltd, Pune)
June 2010 to Sep 2013
 Reporting into National KAM Controller for P&L functions, Client Management for Key Account assigned
in Pune.
 Identify, Implement, Review and develop customers categorized as KAM. Associate with & Support
Global & National Key Account identified by the company.
 Ensuring national compliance with agreed terms for the individual clients through a structured approach
and optimize overall procedures and profitability.
 Ensuring a clear and visible environment for colleagues and customers via SOPs and clearly defined
tasks, rates, agreements etc. Ensuring that the branches adhere to Sop’s set forth for the clients.
 Act as one point contact for customers by building a strong and trusted relationship
 Keep a track of profitability and payment record, maintain statistics of volumes/support from customer,
by creating monthly reports as requested and look for further developments by regular visits and deep
selling.
 Show constant results combining a structured approach with an aggressive sales Activity for both
existing and potential customers.
Achievements
 Have Implemented & been part of 6 large Key accounts in short time span.
 Successfully Implemented Automobile client with 30 + Suppliers spread across West , North , & South
India with Turnover of 1 Million USD
 Have played crucial Role in Maintaining Minimum DSO & Ensuring appropriate Credit Control for the
assigned Key Accounts
 Have Been able to develop the Additional Business & Introduce Import services for the existing key
account, with additional profitability of USD 1 lakh /Annum & Retain the Business even after Contract
Exit for the Primary Business
Title: Management Trainee (Kuehne + Nagle Pvt Ltd, Mumbai)
July 2008 –December 2009
 Trained in all the departments of the company as a Management Trainee for 1 year with Extensive On
the Job & Classroom Training with predefined tenure
 Handled Exports & Imports via Sea & Air
 (Communication/coordination with exporters, importers, carriers & overseas branches, documentation,
booking, follow up with ocean & air carriers, issuing BILL OF LADING/ AIRWAYBILL etc)
 Part of the implementation & operations team for KUEHNE + NAGEL LEAD LOGISTICS SOLUTIONS
(4PL ARM) : For a ware house project for SAREGAMA INDIA Ltd (Division of RPG group)
 (Organized Workshop to understand the standard operating procedure/ guidelines, Conducting Cycle
count, Employee Training: On Warehouse Management Software, Distribution planning.
 Trained in KUEHNE + NAGEL CONTRACT LOGISTICS (Warehousing) for a telecom warehouse at Pune.
 (Understanding receipts domestics/imported, dispatches, inventory management, KPI,s, warehouse
layout transportation management etc)
 Trained in KUEHNE + NAGEL SALES (Identification of Potential customers, understanding their business
& Solution required for the same)
 Trained in MANUAL FOR FREIGHT FORWARDING published in association with UNCTAD
After 1 Year Training Sr. Executive Sea Exports (Kuehne + Nagle Pvt Ltd Pune)
ACADEMIC CREDENTIALS
 Post Graduate Program from MIT School Of Business Pune in International Business & Marketing (2006-
2008)
Internship with Aditya Birla Group, Birla Super Cement. logistics of cement distribution
Understanding the distribution network, areas covered, mode of transportation, role of Packing plant &
marketing department etc. With an objective to optimize & redesign the distribution Network
 B.B A. From Shivaji University Solapur (2003-2006)
Project Undertaken Study of export procedure, documentation & Problems faced by Textile units in
Solapur.
Date of Birth: 28th
February 1985,
Marital status: Married