1. Ashfaq TP
Ph#
9945329329
Experience snapshot
• Process rollouts for Intercompany finance team.
• Balance sheet segmentation project.
• Metrics and KPI Dashboard review, Mentoring the counter parts
• Responsible for day to day client interaction for Business improvement ideas.
• Validate Invoices, handle monthly Accruals , closing vendor financials during Month end.
• Operational discussion / new methodology update / process & project
• Excellent communication, leadership and interpersonal skills with proven abilities in
resolving customer queries.
Education
Bachelor of business management
New Horizon College
Year of passing: 2003
Organisational Experience
Organization: Hewlett Packard
Current Role : Senior Finance analyst – World Wide Inter-Company.
 Define process and implement new process rollouts for Global IC team.
 Working on balance sheet segmentation project as part of HP split.
 Work with operations, front office and controllership teams to ensure smooth
Business transactions.
 Process documentation, updation of AFM (accounting financial manual) after taking signoff
from all stakeholders.
1 : Previous role : Team Lead - Event management team – Learning & Development
 Responsible for planning and handling a team of 10 people.
 Assist the team with Scheduling Virtual Classroom Training Events.
 Ensure smooth event Logistics and Vendor Support.
 Handle month end Procurement (PO Processing, Accruals and Invoice Validation)
 Extracting and circulating the Business control Reports for the team.
 Attending Client calls to discuss current orders/close escalations/future sessions.
 Communicate Process change to the team and ensure required training is delivered.
 Categorise and analyse the C-SAT responses and provide action plan.
 Have monthly one on ones with the team
 Validation and approval of invoice received on daily basis
 Monthly Accruals reporting - Validating of all pending invoices form accounts payable team
and closing backlog in the database (post cost tracker)
ashfaqtp@gmail.com +91-9945 329 329

2. Ashfaq TP
 Closing up of financials for all the backlog once invoices are paid to the vendor.
 All re-accrued and accrued line items will be sent to the respective Business group for cost
validation.
2: Previous role in HP : Team lead – Contact HR team - Feb 2010 to Feb 2013
 Responsible for day to day production planning and handle a team of 20 people.
 Key player for any course launch to a larger audience in HP.
 Maintain strategic relationships with partners and clients and ensure effective event
management.
 Collaborate with manager in conducting mid-year and yearly conversation.
 First point of contact for process escalations and responsible till escalation closure.
 Ensure 100% accuracy is maintained in the process
 The training records have to be maintained 100% and team is 100% certified on process
 Ensure the customer satisfaction score is maintained above 85% consistently
 Yearly updation and maintenance of SOW by having calls with clients.
 Daily/weekly conference calls with clients to fix the process issues and provide updates.
 Present monthly team dashboard to clients to review the team performance.
 Analyze the quarterly volumes to find courses with most number of issues then Liaise with
technical team to fix them.
 Stabilize the new chat process and monitor it throughout to stream line the process and also
fix errors.
 Ensure the yearly Ethics and compliance training is rolled out smoothly and track it till
completion.
2: Subject Matter Expert (SME), ICC ACCESS - Sept 2004 to Jan 2009
 Incident logging, validation & routing for Value/Mission sensitive customers.
 Event management for all Critical cases logged
 Conduct training for agents on customer environment & intricacies of customer specific
applications & processes.
 Handle calls in a live customer environment & gauge a good understanding on all
applications, processes & FAQ’s
 Validate & customize training manuals, process Standard operating procedures & provide
inputs to process flows & maps.
 Monitoring both live and recorded calls and provide immediate feedback.
 Ensure agents are up to speed on customer applications & processes.
 Drive the team for Quality, AHT & TAT and handle customer escalations.
 Analyze and Prepare action plans based on the Team Performance and Process Gaps.
Job Achievements:
o A consistent good performance that has groomed the team towards its success.
o Was rewarded for having best phone stats in R & R
o Rewarded for best performer in R&R
o Promoted as a Subject Matter Expert (SME) on June -07.
o Honoured with the Extra mile award on the first quarter of SME tenure.
ashfaqtp@gmail.com +91-9945 329 329

3. Ashfaq TP
o Received Excellence award in the department – L & D
o Was appreciated by Cathie Lesjak (CFO-HP) for carrying out excellent coordination
towards the global completion of annual Ethics and compliance course.
o Received Executive recognition award for Q3 2011
Initiatives:
o Assigning and reviewing individual responsibilities given to Team.
o Made presentations with tips & tricks to reduce AHT, trackers to reduce TAT
o Maintain Incentive Tracker for the ICC Team.
o Conducting refresher training for new hires on process and mock calls during their
UAT’s.
o Played key role when the APJ & EMEA team merger, by looking into the volume
trends and analyzing the shift allocation etc.
Trainings:
o Underwent ITIL training
o Underwent A+ training for computer hardware.
o Underwent DMAIC training.
o Underwent E-lift training – 6month supervisor training programme for next role.
o Attended workshops on presentation skills/motivational skills.
Previous Experience:
Organization: ACCENTURE, Bangalore. 28 July 2003 to 29th July 2004
Designation: Customer service representative – (CSR)
Job Profile:
 Troubleshooting issues, such as installation connection and any application
related issues for the product SBC Yahoo Internet Services.
 Underwent training in order to troubleshoot operating system Windows
95/98/2000/XP/NT.
 Also underwent training in Accent neutralization and customer service skills
Personal Details
Date of Birth : 30th
September 1982
Father’s Name : Late T.P Rahman
Marital Status : Married.
Sex : Male
Language : English, Hindi, Kannada, Tamil, Malayalam and Urdu
Permanent Address : No 22, F Street, Cleveland town, Blore- 5
Declaration
I hereby declare that all the above mentioned information is true to the best of knowledge.
ashfaqtp@gmail.com +91-9945 329 329

4. Ashfaq TP
Date: 6th
April 2015 Signature: Ashfaq T P
Place: Bangalore
ashfaqtp@gmail.com +91-9945 329 329