Ashfaq TP is a senior finance analyst with over 15 years of experience. He has extensive experience leading teams and implementing new processes at Hewlett Packard. He currently works on the balance sheet segmentation project and defines new process rollouts for HP's global inter-company team. Previously, he led an event management team and was a subject matter expert handling customer service and training. He has a bachelor's degree in business management.

1. Ashfaq TP
Ph#
9945329329
Experience snapshot
• Process rollouts for Intercompany finance team.
• Balance sheet segmentation project.
• Metrics and KPI Dashboard review, Mentoring the counter parts
• Responsible for day to day client interaction for Business improvement ideas.
• Validate Invoices, handle monthly Accruals , closing vendor financials during Month end.
• Operational discussion / new methodology update / process & project
• Excellent communication, leadership and interpersonal skills with proven abilities in
resolving customer queries.
Education
Bachelor of business management
New Horizon College
Year of passing: 2003
Organisational Experience
Organization: Hewlett Packard
Current Role : Senior Finance analyst – World Wide Inter-Company.
 Define process and implement new process rollouts for Global IC team.
 Working on balance sheet segmentation project as part of HP split.
 Work with operations, front office and controllership teams to ensure smooth
Business transactions.
 Process documentation, updation of AFM (accounting financial manual) after taking signoff
from all stakeholders.
1 : Previous role : Team Lead - Event management team – Learning & Development
 Responsible for planning and handling a team of 10 people.
 Assist the team with Scheduling Virtual Classroom Training Events.
 Ensure smooth event Logistics and Vendor Support.
 Handle month end Procurement (PO Processing, Accruals and Invoice Validation)
 Extracting and circulating the Business control Reports for the team.
 Attending Client calls to discuss current orders/close escalations/future sessions.
 Communicate Process change to the team and ensure required training is delivered.
 Categorise and analyse the C-SAT responses and provide action plan.
 Have monthly one on ones with the team
 Validation and approval of invoice received on daily basis
 Monthly Accruals reporting - Validating of all pending invoices form accounts payable team
and closing backlog in the database (post cost tracker)
ashfaqtp@gmail.com +91-9945 329 329

2. Ashfaq TP
 Closing up of financials for all the backlog once invoices are paid to the vendor.
 All re-accrued and accrued line items will be sent to the respective Business group for cost
validation.
2: Previous role in HP : Team lead – Contact HR team - Feb 2010 to Feb 2013
 Responsible for day to day production planning and handle a team of 20 people.
 Key player for any course launch to a larger audience in HP.
 Maintain strategic relationships with partners and clients and ensure effective event
management.
 Collaborate with manager in conducting mid-year and yearly conversation.
 First point of contact for process escalations and responsible till escalation closure.
 Ensure 100% accuracy is maintained in the process
 The training records have to be maintained 100% and team is 100% certified on process
 Ensure the customer satisfaction score is maintained above 85% consistently
 Yearly updation and maintenance of SOW by having calls with clients.
 Daily/weekly conference calls with clients to fix the process issues and provide updates.
 Present monthly team dashboard to clients to review the team performance.
 Analyze the quarterly volumes to find courses with most number of issues then Liaise with
technical team to fix them.
 Stabilize the new chat process and monitor it throughout to stream line the process and also
fix errors.
 Ensure the yearly Ethics and compliance training is rolled out smoothly and track it till
completion.
2: Subject Matter Expert (SME), ICC ACCESS - Sept 2004 to Jan 2009
 Incident logging, validation & routing for Value/Mission sensitive customers.
 Event management for all Critical cases logged
 Conduct training for agents on customer environment & intricacies of customer specific
applications & processes.
 Handle calls in a live customer environment & gauge a good understanding on all
applications, processes & FAQ’s
 Validate & customize training manuals, process Standard operating procedures & provide
inputs to process flows & maps.
 Monitoring both live and recorded calls and provide immediate feedback.
 Ensure agents are up to speed on customer applications & processes.
 Drive the team for Quality, AHT & TAT and handle customer escalations.
 Analyze and Prepare action plans based on the Team Performance and Process Gaps.
Job Achievements:
o A consistent good performance that has groomed the team towards its success.
o Was rewarded for having best phone stats in R & R
o Rewarded for best performer in R&R
o Promoted as a Subject Matter Expert (SME) on June -07.
o Honoured with the Extra mile award on the first quarter of SME tenure.
ashfaqtp@gmail.com +91-9945 329 329

3. Ashfaq TP
o Received Excellence award in the department – L & D
o Was appreciated by Cathie Lesjak (CFO-HP) for carrying out excellent coordination
towards the global completion of annual Ethics and compliance course.
o Received Executive recognition award for Q3 2011
Initiatives:
o Assigning and reviewing individual responsibilities given to Team.
o Made presentations with tips & tricks to reduce AHT, trackers to reduce TAT
o Maintain Incentive Tracker for the ICC Team.
o Conducting refresher training for new hires on process and mock calls during their
UAT’s.
o Played key role when the APJ & EMEA team merger, by looking into the volume
trends and analyzing the shift allocation etc.
Trainings:
o Underwent ITIL training
o Underwent A+ training for computer hardware.
o Underwent DMAIC training.
o Underwent E-lift training – 6month supervisor training programme for next role.
o Attended workshops on presentation skills/motivational skills.
Previous Experience:
Organization: ACCENTURE, Bangalore. 28 July 2003 to 29th July 2004
Designation: Customer service representative – (CSR)
Job Profile:
 Troubleshooting issues, such as installation connection and any application
related issues for the product SBC Yahoo Internet Services.
 Underwent training in order to troubleshoot operating system Windows
95/98/2000/XP/NT.
 Also underwent training in Accent neutralization and customer service skills
Personal Details
Date of Birth : 30th
September 1982
Father’s Name : Late T.P Rahman
Marital Status : Married.
Sex : Male
Language : English, Hindi, Kannada, Tamil, Malayalam and Urdu
Permanent Address : No 22, F Street, Cleveland town, Blore- 5
Declaration
I hereby declare that all the above mentioned information is true to the best of knowledge.
ashfaqtp@gmail.com +91-9945 329 329

4. Ashfaq TP
Date: 6th
April 2015 Signature: Ashfaq T P
Place: Bangalore
ashfaqtp@gmail.com +91-9945 329 329