1. Ho Thi Hue
KPI & Incentive Team
Transformation Project (KPI & Incentive project PM)
Senior Assistant to Deputy CEO/Head of Wholesale Banking
Senior Assistant to Chief Information Officer (CIO) &
Team Lead Talent & Performance Management
Vietnam International Bank (VIB)

2. HO THI HUE
EMAIL: hue.ht@vib.com.vn TEL: 0904858188
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Personal / Academic Profile
Sex Female
Date of Birth February 7, 1982
Citizenship Vietnamese
Academic: Hanoi University, 2000; English-Chinese Interpretation Course
University of Diplomacy, 2000 – Assistant for Foreign Affairs Course
Professional Qualifications HR management Certificate, 2010
Leadership skill management Course
Customer Service Management Course
Languages Vietnamese, English, Chinese
Contact Details Email: hue.ht@vib.com.vn or hohue82@yahoo.com
Phone: 0904858188
Good looking, smart, logical thinking, strong- minded, hard working and able to work under
pressure
Experience Snapshot
Experience Overview
VIB 2 years in Team Lead role of Talent & Performance Management and Senior
assistant at Business Technology Business Center (Vietnam International Bank - VIB)
for 160 staffs, with significant contribution to:
Talent & Performance Management:
 Strategic Plan for resource planning: manage headcount bell curve, resource
allocation, resource optimization...
 Implementing the Performance Management framework (developing Job
Descriptions and Key Performance Indicators & Performance Management for
supporting Divisions and sale forces of bank).
 Make Strategic plan for recruitment & Talent management
 Build Staff recognition & reward program
 Build Succession Plan & career path program
 Build Remuneration Plan
 Managing Labour Contract review & proposal process
 Lead Organization Restructure
 Make Team building & Culture development Plan
 Manage Training Planning & report tracking
 Make HR budget & tracking for Division
Assistant (Management &Admin):
 Diary, inbox and other schedule management tasks
 Translation/Interpretation
 Reporting

3. HO THI HUE
EMAIL: hue.ht@vib.com.vn TEL: 0904858188
3 / 8
 Admin management
 Make and publish Division communications
 Prepare and submit Division Head ’s monthly business plan reports to CEO and
DCEO
 Bridge between Division Head and management level and staffs
 Review and advise Division Head in approval process of proposals/papers/contracts
 On behalf of Division Head for general management when he is on leave
Finance Management:
 Manage Contract/Vendor to ensure all contracts are on time and properly signed off
including checking pricing & budgeting
 Make & track Division Budget: admin budget, HR budget & Operating Budget
 Make & follow Payment process for Vendor to ensure no interruption for services
 Make Monthly & Annual Financial Performance Report for Head of Division
 Track Budget performance to ensure Departments implementing budget accurately
 Budget Management
2 years in senior staff position in building, developing and managing Key
Performance Management (KPI) and Sale Incentives for Retail Banking’s Business
Units of Vietnam International Bank (VIB), with significant contribution to:
 Strategic Plan for sale Incentive programs including budget setting.
 Strategic Plan & Execution for KPI for Business Units of Retail Banking
 Analysis on Financial reports & statistics to build the best solution for KPI & sale
Incentive programs
 Support business units in understanding their KPI, sale target & Incentive programs
as well as their performance reports.
 Work closely with Regional Managers & Branch Managers in daily support
 Calculation & Analysis on result reports
Real Estate
Experience
 6+ years in the big Real Estate Investment foreign enterprises as Project Lead
covering relationship management, legal procedure consultancy, market research,
leading ceremony activities.

4. HO THI HUE
EMAIL: hue.ht@vib.com.vn TEL: 0904858188
4 / 8
Career Snapshot
1/1/2014 up to
date
Sale support Department – KPI & Incentive team
Retail Banking Division (VIB)
KPI function
 KPI design & management & improvement for sale force & supporting
Divisions
 Communication
 Training
 Calibration sessions
 Performance Review, Management & reporting
 Issue solving & management
 Monthly Dashboard & reporting
 Branch supporting
Incentive function
 Building policy & strategy of Incentive schemes for sale force
 Making proposal, Decision & related documents such as budget modelling,
P&L impact, amortization.
 Incentive calculation & payment process
 Communication
 Training
 Branch supporting
 Incentive Budget reporting & management
June 2013 up to
31/12/2013
Transformation Project (KPI & Incentive PM)
Retail Banking Division (VIB)
 Work with branches to understand the issues on their sales & performance
 Write Business Case & Proposal to set up project
 Make report & present collected issues with proposed solution to Head of
Retail Banking Transformation to decide action plan
 Work and liaise related parties to address the issues of branches & Retail
Banking
 KPI/Target setting improvement
 Review & build frontline office FTE operating Model
 Communication
 Support Head of Retail Banking Transformation in making strategy plan for
RB Transformation, especially lead the People Management Pack

5. HO THI HUE
EMAIL: hue.ht@vib.com.vn TEL: 0904858188
5 / 8
March 2013 –
June 2013
Senior Assistant to Deputy CEO/Head of Wholesale Banking (VIB)
(Indian Nationality)
 Manage the Deputy CEO/Head of Wholesale Banking’s calendar and schedule
to ensure efficient time management and successful delivery in daily activities
for DCEO/Head of Wholesale Banking
 Review and analyse proposals submitted by Departments to ensure Deputy
CEO/Head of Wholesale Banking’s approval is right to regulation and within
delegation.
 Deliver feedbacks & advise Deputy CEO/Head of Wholesale Banking in solving
issues
 Coordinate & follow up with Business Units in daily activities
 Accompany Deputy CEO/Head of Wholesale Banking and Heads of Business
Unit to visit and assess customers.
 Translate & Interpret to ensure daily activities of Deputy CEO/head of
Wholesale Banking & Division go smoothly
 Prepare presentations & reports for Deputy CEO/Head of Wholesale Banking
 Manage the organization and administration of meetings including agendas,
minutes and document preparation.
 Arrange logistics & daily administrative activities for Deputy CEO/Head of
Wholesale Banking including payment claims & budget control
 Making communication for Division
 Assist Deputy CEO/Head in HR matters: recruitment, remuneration, staff issue
addressing...
Jan 2012 –
Mar 2013
Senior Assistant to CIO& Team Lead of Talent & Performance
Management(VIB)
Responsibilities
 Division’s HR matter management:
- Recruitment and process implementation
- Set up JD, KPI & Performance Review system for Division
- HR report: monthly analysis & report on resignation and newly recruited
rate
- Training & development plan
- Succession Planning & career path planning
- Labour Contract tracking & management
- Resource planning: Headcount bell curve & reallocate resource if needed
- Deliver Remuneration plan
- Successfully Deliver Project Bonus Distribution scheme

6. HO THI HUE
EMAIL: hue.ht@vib.com.vn TEL: 0904858188
6 / 8
 Support Organization Restructure
- Board paper preparation
- Implement & Manage HR process
- Coordinating and implementing the Organization Restructure(s) based on
BOD decisions
 2012 Productivity Plan:
- Analysis for resource optimization to ensure to have correct productivity
 Manage BTS pool
 Finance Management:
- Contract Radar, Proposal Review
- Budget making & Tracking
- Dashboard making
- Payment making
- 2013 Business Plan Coordination: In charge of making Division Operating
cost
Achievements
 Successfully built JD & KPI for all staffs (more than 150 staffs) in Division
 Successfully rolled out the Performance framework (BTS was the first division
to roll out the new version KPI which considered to be the most fair in VIB)
 Successfully roll out career path roadmap for staffs in BTS
 Faster in completing all the procedures of the Organization Restructure
 Transparent & fair finance for staffs. VIB agreed for BTS to have separate
bonus distribution program.
August 2011 –
to Jan 2012
Senior assistant to Head of Business Technology Services / Chief Information
Officer (VIB).
(Australian Nationality)
Vietnam International Bank (VIB) is a Joint Stock Bank headquartered in Hanoi,
Vietnam, offering Retail & Corporate Banking services.
Responsibilities
 Managing the CIO emails, calendar and schedule to ensure efficient time
management and successful delivery in daily activities for CIO
 Manage the organization and administration of meetings including agendas,
minutes and document preparation.
 Review and analyse proposals submitted by Departments to ensure
DCEO/Head of Wholesale Banking’s approval is right to regulation and within
delegation.
 Communication & team building:
- Carry out all communication on behalf of CIO

7. HO THI HUE
EMAIL: hue.ht@vib.com.vn TEL: 0904858188
7 / 8
- Monthly Newsletter
- Staff recognition
- Brand promotion
 ICSM (Internal Customer Service Management) promotion & tracking
 Follow up and track assigned tasks from CIO for direct reporting lines and in
directing report lines and Follow up tasks assigned for CIO to ensure CIO fulfil
the task on time
 Translation & Interpretation for CIO/Divisions
Achievement:
 Successful in promoting 2 staffs being selected in Top 8 CEO awards and 01
was selected in Top 2 CEO award winners representing VIB in Sydney,
Australia in 2012 => Talent recognition & reward
 Successful in support 01 staff being selected in the most excellent staff of VIB
in 2011 => Talent recognition & reward
 Division wins the Best Team award of the Bank => brand promotion & working
culture development
 Significant improvement in communication and collaboration between teams
=> become bridge between the Head & his teams
 Successful management for HR & Financial Performance of Division => Main
baselines for Head of BTS (Business Technology Services) to make right
Decision
 BTS made successful Transformation
July 2007 –
Aug 2011
Senior Assistant to Chief Representative of Rafaeli Group(Israel)
Project Supervisor
One of the largest groups in Israel and Europe offering real estate, finance, trading
and gamming services (200 gamming centres all over the world)
Responsibilities
 responsible for delivery, management and communication of the Project
 Responsible for Office (Office Manager ) which cover:
- legal advices
- Administration & procurement
- HR tasks: Social insurance, PIT, recruitment, payroll and relevant reports
- Simple accounting
Achievements
 Support Chief Representative to get Investment Certificate for resort project
in Nha Trang – Khanh Hoa province which developed under Timeshare
formula
 Support Chief Representative to make JV with one state owned Company in
developing the underground car parking in HCMC.

8. HO THI HUE
EMAIL: hue.ht@vib.com.vn TEL: 0904858188
8 / 8
April 2004 –
June 2007
Senior Assistant to Chief Representative of Booyoung Real Estate Company
(Korea).
HR & Admin deputy Manager
One of the very famous Companies in high-end apartment buildings in Korea
Responsibilities
 responsible for delivery, management and communication of the Project
 Relationship management including relevant authorities & consultancies
 Responsible for Office (Office Manager ) which cover:
- legal advices
- Administration & procurement
- HR tasks: Social insurance, PIT, recruitment, payroll and relevant reports
- Simple accounting
Achievements
 Successfully supported Chief Representative to achieve 4.3ha land for high-
end apartment buildings in Ha Tay province (Hanoi now) which now being
considered the best project in Hadong town (far from Centre of Hanoi 6km).
 Being selected to be the best staff and offered one week trip to Korea and got
promotion to deputy HR & Administration Manager of the Company
Reference:
Mr. Rana Peries – Ex CIO of VIB Phone: +61420946012
Email: Rana.Peries@cba.com.au
Mr. Rajiv Ellepola – Head of Technology
Project Office (VIB)
Phone: 01647856822
Email: Rajiv.Ellepola@vib.com.vn
Mr. Ian Simpson – Head of Operations (VIB) Phone: 01647856826
Email: Ian.Simpson@vib.com.vn
Mr. Vivek Chand – Ex Deputy CEO of
Vietnam Internaltional Bank (VIB
Email: chandvivek@yahoo.com
Mr. Ron Armon – CEO of DRS Phone: 0978957077
Email: ron@drs-capital.com