1. Nishant Mittal Contact: +91 9711 03 0723 | Email: nishant061986@gmail.com
6 years of expertise in:
¡ Process Excellence ¡ Team Leading ¡ Client Engagement
¡ Partner Management ¡ Operations ¡ Business Analysis
¡ Reporting / MIS ¡ Technical Skills
* Organized and conscientious professional with sound expertise within the banking industry
* MBA in Marketing & Operations who effectively carries out business engagements to understand, challenge and document
underlying banking / financial needs and translates these into operational scope, objectives and business goals
* Holds extensive exposure within Financial Services coupled with the ability to think strategically and develop strong
relationships with key stakeholders
* With my present employer, ICCI, I hold the distinction of being promoted to Team Leader in less than two years while being
able to effectively handle a team of 10+ members
n A C U M E N
* Banking Consultancy: Highly competent in providing advisory and implementation services to address banking needs while
making a positive contribution to the operational well-being of customers. Able to identify, deliver and manage needs of
diverse asset sized financial institutions while projecting additional product or service requirements for added value. Has
setup and led complete branch operations with key focus on bottom line profitability by ensuring optimal utilization of
available resources
* Relationship Management: Hands on experience in creating a warm, welcoming and highly engaging atmosphere for
stakeholders. Can deliver an exceptional service experience through consultative advice. Partners with internal stakeholders
to design and execute a business development strategy to grow both consumer and business membership within the
community. Maintains TAT for all customer centric activities
* Business Development: Supports the development of persuasive strategies to achieve the organization’s customer and
commercial growth objectives. Implements the business development plans to achieve targets with maximum profit and
within budget. Experienced in identifying, qualifying and pursuing both retail and asset business opportunities and creating
service specific goals relative to lead development and sales activity including customer acquisition, retention and lifecycle
* Core Banking Experience: Excellent understanding of banking and ATM services and products on branch and corporate
level. Skilled in computing resource and product-wise contribution analysis; maintaining cost records for resources. Well
versed with all the statutory audits and service quality audit requirements of regulators. Possess knowledge of Indian
banking laws and practices, and CASA/liabilities management
n C A R E E R R E V I E W
ICICI Bank since 2010
Team Leader (Manager – 1)
Develop and execute strategy for meeting branch sales and profitability goals, overall branch expense management, and
community development
Operations
* Ensure all activities, transactions and records are in compliance with operational, security and control procedures of the
bank, as well as all applicable federal laws and regulations
* Prepare appropriate annual, monthly and weekly reports and plans
* Communicate the information in all directions within the bank as necessary
* Participate in senior management reviews to understand their expectations and cultivate similar understanding within the
team. Accountable for ensuring compliance with regulatory requirements; perform periodic reviews and compliance audits
* Work closely with Auditors to resolve queries
* Prepare timely project updates with respect to transaction and salary processing for corporate to the concerned heads.
Investigate and remediate issues and develop control measures
* Hold overall accountability of handling Regional Response Centre (RRC) which is the consumer touch-point at all branches

2. Client Engagement
* Handle client service issues by conducting research, taking ownership and following up with on a daily basis as necessary
until conclusion
* Responsible for meeting and exceeding all client service goals established for the retail location, emphasizing client
satisfaction and retention
* Maintain a strong presence with HNI customers and key accounts through active involvement and leadership roles in
various professional organizations and events
Resource Management
* Assess performance of the 11 team members; reward and recognize strong performers and contribute to the development
of an action plan to address performance issues
* Ensure that all branch personnel understand the overall company objectives; foster a team environment within branch and
other departments within the bank
* Maintain MIS for the team assuring high productivity of the team. Assured high productivity from team members by
reducing the Non Value Adding Activities
Technical Forte
* Worked with CMS (Cash Management Services) to deal effectively with corporate clients
* Used Finacle and Profunds to effectively manage workflows with transaction department, manage corporate salaries, and
oversee outward clearances
Project: Decentralization of retail operations for ICICI Bank (Implementation of CTS)
Description: Decentralized clearing and operational activities. Four different hubs were created in Delhi NCR region to
perform operational activities, provide better customer service, and reduce TAT of critical operational activities such as
clearance
Times of India Mmm YYYY - Mmm YYYY
Management Trainee
* Responsible to understand the CSAT level and competency of Times of India among other daily newspaper
* Persevered to significantly increase the customer acquisition within the fiercely competitive Tamil Nadu market space with
innovative channel strategy and improved direct marketing channels
* Gained specialist skills in channel management, customer feedback, customer retention, and conducing study on
competitors
* Recognized as awarded as ‘Highest Performer of the Week’
n E D U C A T I O N
2010 Masters in Business Administration (Marketing & Operations), ICFAI Business School, Hyderabad
2007 Bachelors in Engineering (Electronics & Communication), CITM Faridabad
Social Association:
§ Captain of ‘Happy Singh’ in ICICI
§ Member of organizing team of Coliseum
Interests: Playing games and watching cricket
Address: 11283, Lane No. 1, Dorewalan, Karol Bagh, Delhi
References: Available upon request