A CPD course ideal for: -Managing directors -operations heads -customer service heads -HR directors This course will identify the key drivers in delivering exceptional operational performance by looking at vision and mission statement, strategic objectives, cascading into team and individual objectives, and the identification, transparency and effectiveness of business measurements that in turn link to their performance and how they are appraised.

1. CERTIFIED BUSINESS OPERATIONS PROFESSIONAL™
Certified by International Academy of Business and Financial Management (IABFM)
We can bespoke this program for in -house training
www.iabfmafrica.org | www.iabfm.org | | Kenya +254 203673396
Building the world’s future leaders in business and finance
21-25 May 2018
CBOP™
Radisson Blu Hotel Nairobi, Kenya
A 5 DAY MBA PROGRAM

2. Course Overview
Majority of organisations claim that their people are their greatest assets. However,
unengaged, unmotivated and underperforming people can also be
their greatest liability. Management is only as good and successful as the team
supporting it. Hence Operational Management and Leadership is about getting the
most out of your teams and delivering exceptional results. With the ever increasing
budgetary demands on all organisations, be it the private or public sector, staff
productivity and discretionary effort is becoming ever more critical. This is at a time
when customer and stakeholder expectations and demands are ever increasing, as
service excellence becomes the differentiator between the success of your business
and its competitors. If in the public sector, why should those paying for your service
similarly not expect this to be world class?
This course will identify the key drivers in delivering exceptional operational
performance by looking at vision and mission statements, strategic objectives
cascading into team and individual objectives, and the identification, transparency
and effectiveness of business measurements that in turn link to their performance
and how they are appraised.
The emphasis of the program is achieving success through people. The CBOP
is part of our 5 Day MBA initiative as our trainers are senior academics
with experience teaching MBA programs in addition to their extensive professional
experience. The CBOP is one of our programs accepted by a number of universities
in the UK and the US for credit towards their MBA programs. The program has also
been assessed by CPD UK as qualifying for Continuing Professional Development
recognition.
Benefits of attending this highly interactive 5 day course:»»»»fi»»fi
» The ability to use the designation CBOP™ on your business card and resume
» Access to the IAPM network and body of information online
» Access to IAPM journal published online
» Gold embossed CBOP™ Certificate with your name and designation as MIAPM
(Member of the International Academy of Project Management)
» The CBOP™ shows that you have completed advanced level Operational Manage-
ment training! And that you have the skills and experience in managing key business
operations on a national, regional and global level
» The CBOP™ certification will be received approximately one month following the
close of the workshop.
CBOP
TM
www.iabfm.org | www.iabfmafrica.org| nairobioffice@iabfmafrica.org
Building the world’s future leaders in business and finance

3. Understanding and implementing
Corporate Strategy»
» An overview of Corporate Strategy»
» Tools and techniques for Strategic Analysis»
» Appraising and selecting the Strategic Options»
» Implementing Strategy»
» Change Management
Maximising the management of your
Operations»
» Overview of Operations Management»
» The Impact of LEAN»
» Achieving Total Productivity»
» Understanding Quality
Implementing a culture of Continuous
Improvement»
» Learning by Doing»
» Benchmarking»
» KAIZEN»
» Principles of ‘FIVE S’
Embracing the modern trends in
Leadership»
» What makes a good Leader»
» Leadership versus Management»
» Traits of a Great Leader»
» Understanding Leadership Styles
Effective Management of Stakeholders»»»»»»»»»»»»»»»»»»»»»
» The importance of Stakeholder Management
» Tools for Stakeholder Mapping
» Communication Planning
» Influencing and Persuasion
Building High Performing Teams
» Principles of Teamwork
» Efficient Team Formation
» Team Charters and Governance
» Getting the best out of your teams
Efficient management of Projects
» Getting the Scope right
» Effective Planning
» Planning Tools
» Risk Management
» Time / Cost / Quality
Developing efficient Supply Chains
» Supply Chain Management
» Supply Chain Mapping
» Understand the principles of Value Chains
» Procurement’s role in Operations
Resource Management
» Identifying your Key Resources
» Human Resources
» Training and Development
» Motivation in the Workplace
By attending this interactive course
you will gain:»
» Understanding and Implementing Corporate Strat-
egy»
» Maximising the Management of your Operations»
» Implementing a Culture of Continuous Improve-
ment»
» Embracing the Modern Trends in Leadership»
» Effective Management of Stakeholders»
» Building High Performing Teams»
» Efficient Management of Projects»
» Developing Efficient Supply Chains»
» Making the Most of our Resources
Who should attend? »
» This highly practical and interactive course has
been specifically designed for:»
» Non-operational Business Owners / Managing
Directors»
» Operations Directors»
» Operations Managers»
» Operations Leads / Supervisors»
» Customer Service Heads»
» HR Directors»
» HR Managers»
» PLUS anyone other management stakehold-
ers responsible for the Support of Operational
teams
Program Content
CBOP
TM
www.iabfm.org | www.iabfmafrica.org| nairobioffice@iabfmafrica.org
Building the world’s future leaders in business and finance

4. Ian is based in the UK. He is highly accomplished,passionate
a visionary, and results driven Operational
Management professional. He has spent more than 20 years
at a senior level within the service sectors within UK FTSE 100
and FTSE 250 companies.
The common factor throughout Ian’s career has been a passion
around service excellence and delivering results through highly
motivated teams. Ian has been responsible for delivering major
turn-around and business transformation through creating
a culture where people feel comfortable to make decisions,
take ownership and make it happen. His programs reflect this
passion where he is able to draw on his extensive experience
and share this with participants. He makes the programs highly
interactive so that people have the opportunity of participating
freely.
As a senior IABFM presenter Ian has delivered the CBOP
program in the Middle East, Africa, Western Europe and South
East Asia. In addition to be being a senior presenter Ian was
the lead author of the CBOP program, a program that has been
widely acclaimed wherever it is delivered, as well as being the
principal developer of the materials.
Our Expert
Ian Shipley
Building the world's leaders in
future business and finance
www.iabfm.org | www.iabfmafrica.org| nairobioffice@iabfmafrica.org
Building the world’s future leaders in business and finance

5. Delegate(s) Identification Details
(Please complete form in CAPITAL Letters)
Delegate 1
Title: Ms Mrs Mr Dr
Surname: ___________________________________
Given Name:________________________________
Job Title: ___________________________________
Email: _____________________________________
Mobile: ____________________________________
Delegate 2
Title: Ms Mrs Mr Dr
Surname: ___________________________________
Given Name:________________________________
Job Title: ___________________________________
Email: _____________________________________
Mobile: ____________________________________
Delegate 3
Title: Ms Mrs Mr Dr
Surname: ___________________________________
Given Name: _______________________________
Job Title: ___________________________________
Email: _____________________________________
Mobile: ____________________________________
Delegate 4
Title: Ms Mrs Mr Dr
Surname: ___________________________________
Given Name:________________________________
Job Title: ___________________________________
Email: _____________________________________
Mobile: ____________________________________
Delegate 5
Title: Ms Mrs Mr Dr
Surname: ___________________________________
Given Name:________________________________
Job Title: ___________________________________
Email: _____________________________________
Mobile: ____________________________________
Company/ Organisation Details
Company name: _____________________________
Contact Person: ______________________________
Email: _____________________________________
Website:____________________________________
Country:____________________________________
State: ______________________________________
Address:____________________________________
___________________________________________
Terms and Conditions
Accepted applications to attend the International Academy of Business and Financial
Management Ltd (IABFM) training courses (Programs) are in every case subject to
these terms and conditions:
Payment Terms – Payment is due in full upon completion and return of the registration
form. IABFM reserves the right to admit or refuse admission to delegates who have not
shown proof of payment of fees or not agreed to sign an indemnity form.
Speakers - Views of Speakers at any Conference or Training Course – are their
own and do not necessarily reflect the views of IABFM, its employees, agents or
contractors.
Delegate Substitutions – Provided the fee has been paid in full, within the time frame
as per our terms and conditions, substitutions at no extra charge, can be made up to 10
working days, before the start of the course. (Send notification for any such changes in
writing for the attention of the Customer Services Manager at info@iabfm.org).
Delegate Cancellations – must be received by IABFM in writing and must be
addressed to the Customer Services Manager at info@iabfm.org
• Cancellations received 10 working days before the program start-date, entitle
the cancelling delegate to a full credit of amounts (credit to attend future event
– not refund monies) paid to date of cancellation which may only be redeemed
against the cost of any future IABFM program, within one year from date of such
cancellation;
• Any cancellation(s) received less than 10 working days before the program
commencement date, does not entitle the cancelling delegate to any refund or
credit note and the full fee must be paid;
• Non attendance without written cancellation to the Customer Services Manager is
treated as a cancellation with no entitlement to any refund or credit.
Speaker Changes – Occasionally it is necessary, for reasons beyond our control, to
alter the content and timing of the program or the identity of the speakers.
* If the IABFM cancels a program, delegate payments at the date of cancellation will
be credited to an IABFM program (such credit is available for up to one year from
the date of cancellation). If the IABFM postpones a program, delegate payments
at the postponement date will be credited towards the rescheduled program. If the
delegate is unable to attend the rescheduled program, the delegate will receive
a full credit of amounts paid up to the date of postponement which may only be
redeemed against the cost of any future IABFM program (and such credit will be
available for one year from the date of postponement). No cash refunds whatsoever
are available for cancellations or postponements.
Program Registration Form
Method of payment
A confirm letter and invoice will be sent upon receipt of your registration.
Please note that full payment must be made upon receipt of the invoice
and prior to the event.
Only those delegates whose fees have been paid in full will be admitted to the
event. Payment can be made to following bank account:
Bank HSBC
Account Name
International Academy of Business and Financial Management
Limited
Account No. 808667422838
Branch Central Branch, Hong Kong
SWIFT Code HSBCHKHH
Or pay by Paypal
using your credit card
Indemnity – The IABFM is absolved from and indemnified against any loss or damage
as a result of substitution, alteration or cancellation/postponement of a program arising
from any cause whatsoever, including, without limitation, any fortuitous event, Act
of God, unforeseen occurrence or any other event that renders performance of the
program impracticable or impossible.
A “fortuitous event” includes, but is not limited to, war, fire, flood, riot, industrial
action, extreme weather or other emergency.
Warranty of Authority – The signatory warrants that he/she has the authority to sign
this Application and agrees to be personally liable to IABFM for payments falling due
pursuant thereto should such warranty be breached.
Authorization and Acceptance of Terms and Conditions
I hereby declare I am authorised to sign this contract terms and
Conditions conditions in the name of the company/organistion.
Company/Organisation:__________________________________
Name: _____________________Date:________________
Sign__________________________
www.iabfm.org | www.iabfmafrica.orgjhboffice@iabfmafrica.org | nairobioffice@iabfmafrica.org
Program Period:
Program Venue:
Program Price: US $2,950.00 per delegate *
*Above price is net amount payable to IABFM, any withholding TAX or VAT
is an addtional cost payble by the client.
Building the world’s future leaders in business and finance
Thank you for your interest in the program. To register, please
provide the following information and sign the form.
CERTIFIED BUSINESS OPERATIONS PROFESSIONAL™
21-25 May 2018
Radisson Blu Hotel Nairobi, Kenya
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