1. Elizabeth G. Knapp
3840 S. Laurel Court
Bloomington, IN 47401
(908) 500-4842
egknapp@earthlink.net
Objective
Seeking an administrative assistant position where I can use my customer service, organizational
and computer knowledge skills
Skills
Excel, Windows 2010, Power Point, MS Access,Computer software interfacing, Internet and
Web Page Design, Multimedia, Computer Concepts and Problem Solving, Computer Operating
Systems and Utilities, Photocopying and Travel Planning; On Base; KFS Financial System;
Sunapsis; and other systems with IU;
Professional Experience
IU Account Payable (June 22,2015-April 11, 2016)
Invoice Processor
 Enter invoices into KFS financial System
 Research invoices appropriately
 Any other tasks asked upon
IU Bursar office (May 2015-June 2015)
Collection processor
 Entered notes into Sunapsis
 Any other tasks asked upon
IU Office of International Services (1/2015-?)
Administer Processing Assistant
 Open mail
 Look up students information in Sunapsis
 Scan documents into the system
 Any other tasks asked upon
Stericycle-Bloomington,IN (6/2013- 5/2014)
Emergency Operator
 Answer phone calls and dispatches to correct office
 Data Entry
 Training new employees
Randstad, Parsippany NJ (04/25/2012-3/2013)
Administrative Assistant-Intermediate Level (Zurich Insurance-Workers Comp/Accident
and Health)
 Answer phone calls send to appropriate adjusters, etc.
 Mileage and transportation reimbursement
 NY Wages
 Import information into claim system
 Set up appointments for claimants

2.  Photocopy/scan
 Send out claimant letter’s/forms
 Transfer letters
 Set up claims for Accident and Health
 Mail distribution
 Data entry
Regional Personel, Lebannon NJ (6/13/2011-2/10/2012)
Claims Support Technician (NJ Guaranty)
 Efficiently and accurately assign new claims to the proper team members
 Preparing scanning for paperless environment
 Send out inactive denial letters to insured, attorney’s, and physicians
 Send out delay/denial letters to insured, attorney’s and physicians
 Photocopy/scanning
 Data Entry
Travelers Insurance,Morristown, NJ (2004-2011)
Claims Service Representative
 Efficiently and accurately assign new claims to the proper team members
 Assigned incoming claims to adjusters in various locations
 Arrange travel planning for team members
 Assist in training for new employees
 Send correspondence to request payment of different expenses with Insured deductible;
copy to Defense Counsel
 Photocopy/scanning
 Send closed files to storage (Iron Mountain/Opus)
 Data Entry
Travelers Insurance,Morris Plains, NJ (1999-2004)
Medical Team Assistant
 Obtain medical updates such as discharge dates and scheduling appointments
 Assists the nurses with letters/data entry and additional responsibilities
 Organized in services for nurses training program
Medichoice,Randolph, NJ (1996-1999)
Data Entry
 Data entry of claim bills
 Mail room assistance

3. Education
AssociatesDegree in Applied Science
Office Systems Technology
County College ofMorris, Randolph NJ
West Morris Central High School (1995)
Chester, NJ