1. Joann Easterday
856-261-7152 • 3411 Avalon Court, Voorhees, NJ 08043 • joanneasterday@gmail.com
WORK EXPERIENCE
Team Manager Home Care
Virtua Health, Mount Laurel, NJ August 2008- Present
 Independently lead a team of professional and non professional staff to achieve top quality
outcomes
 Provide outstanding patient experience to patients in their home
 Achieve quality outcomes in reducing re admission to the hospital, Star rating, patient
experience/customer loyalty, federal regulations for Home Health aide supervision, hand
hygiene to prevent the spread of infection
 Ability to triage patient calls, prompt, efficient resolution to patient concerns
 Excellent communication skills utilizing active listening skills and empathic communication
 Team player readily available to support coworkers and accept stretch assignments
 Highly motivated to achieve success by meeting and exceeding benchmarks
 Develop and implement action plans to meet and exceed benchmarks in quality, patient
experience/customer loyalty, productivity and employee engagement
 Co–facilitator of Home Care shared governance team promoting shared decision making
 Strategic planning to improve the patient experience/customer loyalty, utilizing data and
evidenced based practice
 Supervise and participate in field visits with RN and HHA staff to assure professional
practice and highest standards of infection control visualize compliance with hand hygiene
 Member of several groups within Virtua: Palliative Care Program/ Relationship Based
Care/patient experience/patient engagement and employee engagement
 Education to Home Care staff on Palliative Care Program and led the pilot team
 Developed education of all Home Care staff on the practice model of Relationship Based
Care, transforming a culture
 Coached, trained, and performed multiple workouts in Home Care to improve employee
engagement
 Six Sigma Yellow Belt trained
 Collaborate with marketing department for recruitment of patients to Home Care
 Operations management: Productivity of field staff, budget management
 Accountability of staff members to high quality standards, evaluations, discipline actions as
needed
 Leader staff engagement and motivation to provide core mission
 Data driven to achieve top results in quality measures
 Expert in crucial conversations to engage employees to core mission
 Joint Commission certified agency
 Proficient in word, outlook and excel
Wellness Director
Juniper Communities Assisted Living, Williamstown, NJ March 2005 – August 2008
 Director of Nursing for a 30 bed assisted living facility and 35 bed dementia care facility

2. Joann Easterday
856-261-7152 • 3411 Avalon Court, Voorhees, NJ 08043 • joanneasterday@gmail.com
 Managed staff of professional and paraprofessional staff with 24-hour responsibility
 Collaborated with physician practices to care for the residents of the community
 Assured high quality patient care
 Recruited and hired staff
 Developed educational programming to comply with state and federal regulations of assisted
living
 Member of leadership team to drive key initiatives of Juniper Communities
 Developed standardized nursing procedures throughout the communities in NJ and PA
Home Health Care Nurse
VNA of Southern NJ, Runnemede, NJ October 1988 – March 2005
 Case managed a group of patients in their homes from October 1988 until September 2001
 Promoted to supervisor in September of 2001
 Supervised professional and Para professional home visit staff
 Managed the visit staff to comply with home care regulations, billing, and development of
staff

3. Joann Easterday
856-261-7152 • 3411 Avalon Court, Voorhees, NJ 08043 • joanneasterday@gmail.com
PROFESSIONAL CERTIFICATIONS
Yellow Belt Certified
 Evaluation and interpretation of data to create change July 2015
Six Sigma Coach Trained October 2009
 Six Sigma workout tools to achieve change through employee engagement
Gerontology Certified October 2010
 Certified in prevention and treatment of the geriatric population
EDUCATION
Bachelor of Science Nursing
Widener University, Chester, PA May 1984
Masterof Science Nursing
Wilmington University, Wilmington, DE May 2014
Honors: Sigma Theta Tau Honor Society