Resume

1. Mark A. Jockel, MBA
121 Cherry Lane Phone: (412) 370-6171
Aliquippa, PA 15001 majockel@comcast.net
www.linkedin.com/in/majockel
PROFILE
Efficient, dependable and and ambitious professional with seven years’ experience in a public school
environment and over twelve years of consulting, training and instruction experience in a corporate
environment. A focused team player who takes initiative to present significant information in an engaging
manner through detailed and organized research. Extensive knowledge in education, training, and marketing.
SKILLS AND ACCOMPLISMENTS
Education and Training:
 Excellent instructional, verbal and written skills
 Strong focus in imparting subject matter / knowledge to individuals in educational and business settings
 Specialization in computer classes taught include Visual Basic,Java, Microsoft Office that includes
Word, Excel and PowerPoint
 Business subjects taught in high school and college level school include accounting, financial literacy,
marketing, public speaking, customer service and critical thinking
 Completed medical device training and support to over 2,000 patient end users with less than one percent
return
Communication and Customer Service:
 Established and maintained customer rapport with key decision makers (i.e. Bio-med, Nurse Manager,
Materials Manager, Physicians, etc.) to support their endoscopy equipment service requirements and
leverage relationships to assist in the growth of service business
 Received and maintained an excellent customer satisfaction rating consistently exceeding 98% from both
physician and end user
Computer and Analytical Skills:
 Proficient knowledge of Microsoft Word, PowerPoint and Excel
 Exceptional ability to quickly function within any business application
 Reduced customer repair costs by reviewing utilization analysis reports, service contract performance and
cost consumption versus elapsed
EMPLOYMENT HISTORY:
Business Education Teacher, Institute of Medical Careers, Pittsburgh, PA 2015 – Present
 Prepare and deliver lectures to undergraduate students on topics such as public speaking, critical thinking,
customer service and Microsoft Office
 Prepare course materials such as syllabi, assignments and handouts
 Maintain student attendance and grades
 Initiate, facilitate and conduct classroom discussions
Substitute Teacher, Kelly Educational Staffing, Pittsburgh, PA 2015
 Provide day to day teaching in various schools covering different disciplines of study
Business Education Teacher, Ronald C. Mulholland, Wheeling, WV 2014 – 2015
Juvenile Detention Center – Grades 6 – Post High School Level
 Continuously taught, reflected,and modified skills by providing students with original assignments,
personal folders for assignments, and constantly monitored students to ensure rules and regulations were
properly followed
 Adapted lessons due to student turnover
 Prepared and tutored students for general education diploma

2. Mark A. Jockel, MBA Page 2
On-Line Business Education Teacher, Ed Options Academy, Bloomington, MN 2013-2014
 Continuously monitored student progress in order to ensure they were on task
 Provided feedback to student inquiries
 Graded assessments and papers
 Posted availability to students on times available via phone or email
Endoscopy Support Specialist, Olympus America, Inc., Center Valley, PA 2012-2013
 Trained personnel for the quality/functionality, maintenance, cleaning/sterilization, handling/storage
of endoscopy equipment
 Assisted in the creation of training content and curriculum under management’s supervision
 Provided customer support and endoscopy service support calls to provide solutions for the client’s
equipment issues
 Secured and grew Olympus service repair business through the promotion of Service Contracts
 Provided meeting and trade show support as required. Conducted equipment demonstrations, present care
and maintenance courses,and in –service training etc.
Pittsburgh Public Schools, Pittsburgh, PA 2006 – January 2012
Business Education Teacher
 Employed” problem of the day” to reinforce previously taught skills, prepare students for completion of
course, and encourage making connections across the curriculum
 Facilitated tutoring Monday through Thursday before and after normal school hours
 Created original assessments for each text in the curriculum
 Used original PowerPoint designs in order to facilitate learning of subject matter
Summer Programs:
Teacher, Summer Dreamers Academy – Pittsburgh Public Schools 2011
Research for Better Teaching – training program through Pittsburgh Public Schools 2010
Summer counselor for autistic children, PLEA, Wilkinsburg, PA 2008 - 2009
CCS Medical (purchased Medical Express Depot 2004), Wexford PA
Diabetes medical device training, education, meeting facilitator, trade show representative
Account Manager, CCS Medical 2004 – 2005
Territory Manager, Medical Express Depot 1993 – 2004
 Presented group in-service diabetic related product usability training, medical device training and
educational services as required to physicians, medical staff and device end users
 Responsible for providing medical device training and support to specialty physicians and their staff
 Repeatedly acted as keynote speaker on medical topics for group presentations to medical staff / end users
 Led multiple monthly diabetes support groups as meeting facilitator with appropriate medical staff
 Lead person as on site company representative for event planning for trade shows and health fairs
 Presented review of instruction on insulin delivery device technology with decision makers at all major
hospitals in Pennsylvania, West Virginia and Ohio
VOLUNTEER:
Diabetes Camp for Children 2004-2005
Lighthouse – Butler County Food Bank 2006
EDUCATION AND CERTIFICATION
Robert Morris University, Moon Township, PA
PA Secondary Teacher Certification - Business, Computer and Information Technology 2008
Waynesburg University,Waynesburg, PA
MBA - Applied Business, December 2005
BS - Business Administration and Marketing, December 2003