1. JOHNATHON GUERRA
2226 Blackwolf Lane Raleigh, North Carolina 27604
(919) 791-7144 johnathon.guerra@ yahoo.com
OBJECTIVE: Seeking a career position utilizing my previous related experience coupled
with strong management, leadership, counseling and organizational skills.
SUMMARY OF QUALIFICATIONS
 Over 6 years of providing counseling and guidance to at risk teens and students in a
residential environment.
 Prepared and delivered lectures to freshman students and maintain student grades with
other related coursework.
 Excellent qualifications in office management, policy/procedure development,
employee performance measurement and cross-functional team leadership.
 Proficient in Microsoft 2007 [Word, Excel, Access. Outlook. PowerPoint]
 Customer Service, sales and managerial duties.
PROFESSIONAL WORK EXPERIENCE
Residential Hall Director October 2009 - Present
Saint Augustine University Supervisor: Dr. Norm: 919-516-4353
 Provide services assisting students in personal and professional counseling,
developmental, cultural, and educational programs.
 I serve on the Judicial Board
 Coordinate administrative operations and maintain liaison relationships with other
Student Affairs and Campus Life Offices.
 Participate in the overall planning and management of the residence hall system while
serving as an advisor and a mediator in all residential disputes.
 Duties also include assist residents with class schedules and room assignments on
validation for the current semester term and room assignments.
 Supervise scheduling of work study students and residential assistance. Maintain record
keeping for paid staff and students who get financial aid assistance.
Sales Associate February 2010 – October 2012
Banana Republic Supervisor: Erin McNair 919- 571-7379
 Achieved maximum sales in a support role with revenue generation and long-term
account goals in line with company vision and values.
 Provided excellent customer service while ensuring that customers receive current
product information to enhance shopping choices.
 Displayed new merchandise in a timely manner resulting with increased sales.
 Accurately performed fiscal auditing and inventory monitoring resulting in minimal loss
of store revenue.

2. Case Manager Summer 2009
Temp Employment
Community Action Program Supervisor: Patsy Scott: 910-261-7984
 Coordinate integration of social services/case management functions into the client care,
discharge, and home planning process with other hospital departments, external service
organizations, agencies and healthcare facilities.
 Mobilizes resources and interviews, as needed, to achieve expected goal to assist in
achieving desired clinical outcomes within the desired timeframe.
 Complete assessments of clients and family needs at the time of admission.
 Collaborate with clinical staff in the development and implementation of patient care
policies and protocols in order to provide advice and guidance in special cases or client
needs.
Enrichment Service Technician Jun 2008 – Oct 2009
Great Expectations Supervisor: Terrance Pope 910-483-3107
 Assisted the treatment team and providers in the planning and implementation of treatment
methods and strategies
 Initiated anger management strategies and counseled students with substance abuse and other
severe disorders and disabilities.
 Maintains confidentiality regarding the information that the client is likely to share with the
case manager.
 Help clients review all that has happened and all the assistance they have received. Identify
any unmet urgent needs, and refer to proper resource.
EDUCATION
Colorado Technical University March 2010 – Nov 2011
MBA w/Concentration in Mediation
Saint Augustine’s University August 2004 – May 2008
Bachelors in Psychology
VOLTEER SERVISE
President – Psychology Club (2005-2006); NAACP (2005-2007); Strategist - Kappa

3. Alpha Psi Fraternity, Inc. (2007-2008), Community Assistant Chair (2013), Student
Advocate of the year (2013), Vice Chair of Community Services (2013)