1. DENNITA PATRICE SUTTON-PIERRE
https://www.linkedin.com/in/dennita -sutton-pierre-b074b110
7059 Creststone Way, Lithonia, Georgia
404.313.2259
dennita.suttonpierre@gmail.com
PROFILE SUMMARY
LEADERSHIP AND COMMUNICATION • PROJECT MANAGEMENT • POLICY ADMINISTRATION•HUMAN
RESOURCES ADMINISTRATION
A highly motivated, dedicated and professional administrator with 10+ years of diverse experience in government, healthcare services
project management, policy administration, and human resources administration. Proven record of facilitating support services and
managing fast-paced office operations. Specialize in providing personalized attention in a safe supportive setting and ability to work
collaboratively and commitment to achieving corporate organizational goals. Excellent counselling, listening and general
communication skills, along with the ability to communicate complex and sensitive information in an understandable form to teams.
Success in leading effective strategies to improve understanding of service solutions and comprehensive support as well as foster
relationships with strategic partners, and create new work methodologies. Key skills include time management organization and well
cultured presentation pattern (written and verbal communication).
HIGHLIGHTS AND QUALITIES
 Strong motivator with effective personal presence and exceptional ability to understand human interactions, facilitate work
schedule, build rapport, manage conflict, and teach, coach, counsel.
 Dynamic expert providing a supportive environment of cost-effective, modern communication theories, practices, skills, and
knowledge.
 Fully trained in human resources administration, with experience in implementation of succession planning, organizational
culture scans and the ability to support organization in talent growth and development.
 Strong Understanding of public health, health communications, and social marketing with a focus on family and children services
 In depth understanding of administration practices with a leaning toward corporate needs as well as strong network of resources
ready to provide specific environmental requirements.
 Trained to identify stressor markers for PTSD, MST and Depression in Veterans health and personnel records and provide
assistant for getting treatment.
 Accomplished career demonstrating consistent success as a project manager and Veterans Service Representative.
 Excellent ability to manage team members in a cross functional business environment as well as form relationships at all levels.
 Seasoned in conceiving and building programs from the ground up through proven competencies in distribution of teacher aides
and therapists, funding applications, enrollment reviews, staff development and empowerment.
 Thorough understanding of the importance of accurate, detailed reports and plans as well as possess strong strategic planning,
financial, numerical and analytical skills.
 Creative visionary with ability to think outside the box, oversee new designs, and implement, initiate, and sell new ideas.
 Experienced in working across cultures irrespective of the race and ethnic background.
CORE COMPETENCIES
 Government Policies
 Nonprofit Organizations
 Corporate Leadership
 Health Communication & Management
 Ethics and Professional Responsibility
 Presentations & Program Development
 Project Management
 Assessment Procedures
 Information Evaluation
EDUCATION
PhD Public Policy & Administration - Specialization in Leadership and Organizational Development, ABD (Summer 2017)
| Walden University, Minneapolis, Minnesota |
Master of Public Administration (GPA: 3.5) (December 2005)
| Georgia Southern University, Statesboro, GA |
Bachelor of Science in Psychology (December 2003)
| Georgia Southern University, Statesboro, GA |
Bachelor of Science in Political Science (May 2003)
| Georgia Southern University, Statesboro, GA |

2. PROFESSIONAL EXPERIENCE
U.S. DEPARTMENT OF VETERANS AFFAIRS - DECATUR, GEORGIA
Veterans Service Representative (Certified)/Claim Adjudicator (GS -0996-11) | July 2007 – Present
The U.S department of veteran’s affairs operates the nation's largest integrated health care system with more than 1,700 hospitals,
clinics, community living centers, domiciliaries, readjustment counselling centers, and other facilities. I assist Veterans with obtaining
health compensation benefits, along with developing and adjudicating their claims. Most importantly, I serve as a subject matter
expert of disability compensation programs administered by the Veteran’s Benefits Administration
Duties and Responsibilities
 Maintain confidentiality and protect the integrity of Veterans Benefit programs.
 Manage higher-level claims and help colleagues troubleshoot complex issues.
 Teach training various work training courses, including training on PTSD, workload management and administrative decisions
 Examine complex issues for eligibility, entitlements, and veterans dependent on disability compensation benefits.
 Counsel and advocate for VA claimants thereby providing information about a broad range of benefits and services.
 Gather requisite evidence from medical, military, community, and other sources to support benefit determinations.
 Function as the acting decision maker applying controlling laws and regulations during development phase.
 Maintain constant working relationships with individuals within and outside the organization on key business matters; notify the
attorney and congressmen of the status of veterans claim or appeal.
 Brief upper management and stakeholders via written reports and presentation in all key areas of business operations
concerning the status of Veterans disability claim.
 Develop and implement solutions to sensitive and controversial programs dealing with veterans care.
 Serve as a spokesperson, writing responses to inquiries from Congressmen and the White House regarding veteran’s claims.
 Maintain records and compile statistical reports to manage caseload (workload); utilize Veterans Benefits Management System
(VBMS) at the Atlanta VA Regional office for smooth documentation processes.
 Conduct second signature reviews and authorization of all character of discharge determinations made on the team.
 Examine all specialized post-traumatic stress disorder cases that are related to military sexual trauma with the pre-development
team.
 Mentor and train newly hired Veterans Service Representatives, monitor their daily workload and perform quality reviews of
their work to insure accuracy.
Notable Accomplishments
 Wrote and edited standard operating procedures for Atlanta Regional telework program as part of five person telework
committee.
 Participated in initial deployment of Veterans Benefits Management System (VBMS) at the Atlanta VA Regional office.
GEORGIA DIVISION OF FAMILY & CHILDREN SERVICES - LAWRENCEVILLE, GEORGIA
Family Independence Case Manager/Benefits & Claim Manager | November 2006 – July 2007
At Georgia division of family and children services, I managed a caseload of 700 clients and maintained confidentiality of client
records. My core function was to Coordinate and perform eligibility determinations and other related activities associated with foods
stamp and Medicaid benefits for families, aged, blind, and disabled.
Duties and Responsibilities
 Interviewed clients to determine initial or continued eligibility for public assistance programs.
 Processed applications and reviews for public assistance using appropriate criteria and policies according to established legal
guidelines.
 Established and processed claims for overpayment and over issuance of public assistance benefits.
 Assessed the employability needs of each client in the caseload, identified resources to meet client’s needs, removed barriers to
employment, and facilitated client employment.
GEORGIA DEPARTMENT OF ADMINISTRATIVE SERVICE- HUMAN RESOURCES ADMINISTRATION - ATLANTA, GEORGIA
Workforce Planning and Development Contractor | May 2006 – November 2006
Duties and Responsibilities
 Interviewed clients to determine initial or continued eligibility for public assistance programs.
 Established and maintained working relationships with internal staff as well as external stakeholders.

3.  Conducted of Culture Scans of Statewide Departments of Driver Services and provided verbal and written feedback to state
officials concerning collected data and project status.
 Analyzed quantitative and qualitative data to provide decision making to top management.
 Collaborated in the development of the Statewide Employee Morale Survey as a member of the Employee Morale Survey
Development Team for the State of Georgia.
 Participated in the analysis of Pre-Employment RFQC Bids and structuring of the Customer Service Improvement Plan.
 Conducted methodology analysis of Records Management for Testing Department.
 Provided recommendations on ways to meet State inventory and retention requirements.
 Created metrics and milestones to track progress of projects and determined appropriate alternative actions.
Notable Accomplishments
 Completed Job Shadowing & Cross-training research as a member of the Workforce Planning & Development Team.
 Conducted research of Succession Planning & Performance Management initiatives as a member of the Workforce Planning
Development Team.
 Developed and implemented a division-wide electronic reference library database using Microsoft Access.
Georgia Governor’s Intern | January 2006 – May 2006
Duties and Responsibilities
 Handled media requests for interviews and statements as well as maintained the Governor's time, including travel arrangements,
staff assignments, and other logistics.
 Worked closely with the policy team, assisted with research, took phone calls, and attended various committee meetings.
 Conducted the preparation of final evaluation report data for the 2005 Workforce Planning Conference as a member of the
Workforce Planning Development Team.
 Developed a Customer Service Training survey database for the Governor's "Customer Service” initiative.
HEALTH CENTER, GEORGIA SOUTHERN UNIVERSITY - STATESBORO, GEORGIA
Health Policy Graduate Assistant | January 2005 – December 2005
Duties and Responsibilities
 Assisted in the writing and revision of policies for Health Center’s accreditation with the Accreditation Association for Ambulatory
Health Care (AAAHC).
 Collaborated with the Health Services Director and Senior Management Team to create and maintain a successful operation in
accordance with policies, programs, and government requirements, with a special emphasis on accreditation standards.
 Coordinated, oversaw and promoted Vaccination Health Clinics.
 Managed and oversaw operational budget for Health Clinics held at the University.
 Oversaw distribution of health education pamphlets and flyers; gathered Health Center Promotional Information
 Maintained confidentiality of patients’ medical records and educated adult students on useful health education information tips.
PROFESSIONAL TRAININGS AND SERVICES
80 hours of in house training yearly to remain current on Veterans Benefits medical and processing policy
Veterans Service Representative Journeyman Certification, Veterans Benefits Administration, 2011
State of Georgia DHR, Medicaid Training & Certification, University of Georgia, (January 2007)
State of Georgia DHR, Food Stamp Training & Certification, University of Georgia, (January 2007)
State of Georgia, Georgia Flexible Succession Planning Training, (January 26, 2006)
Chair, Health Center Policy and Procedures Committee, Georgia Southern University, (2005)
Committee Member, Emergency Preparedness Committee, Georgia Southern University, (2005)
Committee Member, Medical Staffing Committee, Georgia Southern University, (2005)
Committee Member, Volunteer Retention Committee, Habitat for Humanity, (2005)
Georgia Southern University Environmental Safety, Offic e Safety Training, (May 31, 2005)
HONORS AND AWARDS
Performance Award, 2013 (Exceptional levels of achievement in quality, timeliness, training, and organizational support).
Performance Award, 2012 -100% Quality
Georgia Governor’s Internship, 2006
Pi Alpha Alpha Honor Fraternity