1. MELISSA BAILEY
Email: melspe28@gmail.com
Laurel, MD | 856-341-3549
https://www.linkedin.com/in/melissa-bailey-06875653
HIGHLIGHTS & QUALIFICATIONS:
16 years of in-depth office experience, including over 10 years of management experience, during which I
have developed and executed new standards and applications. I have strong verbal and personal
communication skills, a high attention to detail and I am exceptional at handling a heavy work load and
prioritizing. I am self-motivated and an effective decision maker.
DEMONSTRATED STRENGTHS:
 Skilled in application of administrative and business processes, personnel management, and
budgetary controls
 Evaluate practices to ensure compliance with state and federal laws, rules, and regulations
 Management and development of sound policies and procedures related to
administrative/business management activities
 Consult with senior management on matters and implements administrative policies and
procedures
 Serve as a resource to others in solving moderately complex problems
 Manages subordinate’s activities to support the organizational objectives
 Exercises independent judgment and discretion in matters of significance
PROFESSIONAL EXPERIENCE:
Supervisor, Campaign Management
November 2015 – Present
Comcast Spotlight, DC DMA
• Responsible for teaching, coaching and recognizing that the behaviors of the Sales Support Team
members are appropriate to execute the business group(s) strategies (including inventory
management, sales functionality and back office processes).
• Drive business results by executing gap management plans and providing all customers with an
excellent experience.
• Ensure Sales Support team members obtain the appropriate knowledge and expertise to provide
an excellent customer experience through the completion of internal training program
requirements.
• Conduct regular team training meetings.
• Analyze the Sales Support Team members' individual and team performance by completing
regular coaching, monthly Associate Capability Reviews and quarterly PDG (Performance
Development Goal) discussions with all Sales Support Team members.
• Manage daily activities of the operational sales support function.
• Oversee workflow of all business processing including preparation of reports, charts, and other
statistics to support and direct the sales department.
• Initiates and tracks orders to completion.
• Assists with budget management to ensure expenses meet target goals.
• Handle and resolve more complex customer requests or complaints.
• Delegate work to subordinates; monitor workflow and advise the Manager of Campaign
Management of appropriate redistribution of staff.]
• Conduct interviews and complete hiring and termination processes including mid-year and yearly
reviews

2. Sales Support Specialist
June 2012 – November 2015
Comcast Spotlight, Rockville, MD
 Support 9 local Account Executives by researching and analyzing market information to
determine the best programming by customizing and recommending sales plans for their clients
 Develop standard proposals and sales materials
 Approve contracts to close sales. Responsible for leadership of all aspects of pre and post Advertising
Sales Operations activities including traffic, planning and inventory management.
 Generate, track, and distribute sales reports
 Maintain and foster positive relationships by answering client concerns
 Actively participate in Customer Care initiatives
 Assist the Sales Manager as required
Executive Secretary
July 2010 – June 2012
Ancora Psychiatric Hospital / Office of Cooperative Labor Relations, Ancora, NJ
 Processed all Corrective and Disciplinary Actions in accordance with the New Jersey
Administrative Code Title 4A, New Jersey Statutes Annotated Title 11A, the Fair Labor Standards
Act, Equal Employment Opportunity and all other applicable Federal and State
 Developed and maintained all monthly reports and statistics
 Provided personal administrative support to management and the department
 Organized and coordinated monthly OCLR staff meetings, maintained office systems,
schedules/calendars, maintained all filing systems and databases
 Addressed scheduling conflicts and interdepartmental problems through planning and presenting
solutions
 Ensured communication by preparing memos, reports, letters, etc.
Head Teacher
May 2006 – June 2010
La Petite Academy, Voorhees, NJ
 Supervised and trained all Assistant Teachers. Provided feedback for mid-year and yearly
reviews.
 Implemented and developed an educational curriculum to meet the emotional, physical,
cognitive, and social needs of each student
 Prepared and conducted parent and student orientations, Back-to-School Nights and Open
Houses
 Maintained daily attendance and individual student developmental records. Provided personal
administrative support to management and the department
 Created weekly lesson plans and newsletters to track objectives
Admissions Director/RN Program Manager
March 2004 – May 2006
Southern NJ Technical School, Williamstown, NJ
 Conducted interviews and completed hiring and termination processes including mid-year and
yearly reviews.
 Developed, executed and evaluated results obtained by a specialized staff of professionals
 Directed the scheduling of work, maintaining required staff, personnel management activities,
within the framework of established courses/class schedules.
 Oversaw employee meetings and training sessions

3.  Planned and developed all budget forecasts and justifications, revised as necessary for
department specifications.
 Evaluated and presented findings of department/program impact
 Directed and coordinated the admissions process, clinical scheduling and graduation
 Facilitated student recruitment presentations on and off campus Prepared and conducted parent
and student orientations, Back-to-School Nights and Open Houses
 Developed monthly forecasting to exceed revenue targets include revenue generated from the
number of new enrollments and forecasted revenue for number of potential new students
reviewing my own sales performance, aiming to meet or exceed monthly targets
 Delegated work to subordinates; monitored workflow and advised the Dean of Admissions of
appropriate redistribution of staff.
 Prepared memos, reports, letters, presentations, etc.
Office Manager
August 2000 – March 2004
Servpro of Cherry Hill, Inc., Pennsauken, NJ
 Instituted all office procedures and policies working directly with the CEO
 Managed all computer assisted data collection and telephone interviews
 Developed, maintained and executed project plans and schedules
 Company liaison, providing technical guidance, materials availability and cost estimates
 Direct the scheduling of work, maintaining required staff, personnel management activities,
within the framework of established deadlines.
 Delegate work to subordinates; monitor workflow and advise the CEO of appropriate
redistribution of staff.
 Analyze staff members' individual performance by completing regular coaching, monthly
Associate Capability Reviews and quarterly PDG (Performance Development Goal) discussions
 Planned and developed all budget forecasts and justifications, revised as necessary for company
specifications
 Evaluate and present findings of project impacts
 Processed all tax payments, accounting reports and other fiduciary accounts
 Coordinated all travel arrangements, set up conferences
 Maintained all safety, maintenance and insurance claim records
 Processed weekly payroll for 100 subcontractors
 Oversaw employee meetings and training sessions
 Conducted interviews and completed hiring and termination processes including mid-year and
yearly reviews.
 Prepared memos, reports, letters, etc.
EDUCATION:
Thomas Edison State College, Trenton, NJ
BA – Liberal Arts – In progress