1. KATHERINE CHAMBERLAIN
 stevie.b@westnet.com.au  0430 455 402
PROFESSIONAL PROFILE
Administration Professional with over 25-years record of success overseeing many phases of
administrative projects for government and private-sector clients. Experience includes Facilities
Coordination, Office Management, Administrative Assistance & Reception. Backed by strong
credentials and a proven history of on-time, accurate and high-quality task completions, I pride
myself in always looking ahead with a great ability to identify any potential problems, therefore
ensuring schedules, timeframes and budgets are adhered to and tasks communicated and delivered
on time to a high standard.
QUALIFICATIONS & KEY SKILLS
 Business Management Diploma (UPSKILLED PERTH) 2012 - 2013
 Early Childhood Studies Diploma ( PRESTON COLLEGE UK) 2002 - 2004
 9 O Levels, 3 A Levels (Year 12 equivalent) 1982 - 1989
 Office Management  Reporting & Document Preparation
 Prepare meeting agendas & relevant documentation  Record & prepare meeting minutes
 Prepare Correspondence  Receive & Attend to telephone matters
 Records Management  Teambuilding & Supervision
 Spreadsheet & Database Creation & Management  Meeting & Event Planning
 Staff Development & Training  Accounts Payable/Receivable
 Inventory Management  Developing Policies & Procedures Manuals
 Highly Analytical Thinker
 Computer Skills – Microsoft Office Suite, Outlook,
Photo Shop, Links Modular Solutions
 Organised & excellent time management
 Strong literacy & attention to detail
Communication:
 Can communicate with clients, colleagues and others by listening,
questioning & following instructions
 I understand relevant definitions, terminology, symbols, abbreviations
and language
Team Work:
 Enjoy providing assistance and encouragement to other team members
 Can relate to people from diverse social, cultural and ethnic backgrounds
 Able to coordinate and actions tasks
 Participate in meetings
Workload
Management
 Plan, schedule, organise work, manage tasks, and consult with colleagues
 Motivate and lead people who may be under the direct control of me
 Establish relationships to get tasks done in a timely way
 Use the skills available to get the best possible result
 Highly focused and results-oriented in supporting complex, deadline-
driven operations; able to identify goals and priorities and resolve issues
in initial stages
 Able to manage stress
Problem solving:
 I have a positive approach to solving problems
 I believe encouragement of mutual cooperation to address issues is
important
 Able to make decisions in circumstances where there may not be full
knowledge of all relevant facts in the available timeframe
Leadership:
 Confident in my own & my teams abilities
 Honest & open with team members and I ensure all team receive the
same treatment
 Able to manage change by gaining the confidence of the team through
effective decision making and communication

2. CAREER PROGRESSION
YMCA PERTH (SERPENTINE JARRAHDALE COMMUNITY RECREATION CENTRE
POSITION - FACILITY COORDINATOR Feb 08 – Present
Responsible for supervising and leading a team of 4 staff members, I ensure the coordination of
administration and facility functions. Some key achievements include:
 Developed efficiency-enhancing workflow/process improvements that made it possible to
accommodate increasing responsibilities necessitated by staff reductions.
 Organised in conjunction with Barefoot Entertainment 3 Ladies Charity events raising the
profile of the Centre and in turn over $20,000 for Cancer Council
 Improved the response-rates of direct marketing campaigns by bringing formerly outsourced
mass-mailing function in-house.
MARRI GROVE CHILD CARE CENTRE (BYFORD PERTH)
POSITION – QUALIFIED CHILD CARE WORK 2004 – 2008
Responsible for supervising children aged 2-3 yrs, room programming and day to day care of 20
children.
Dr AHAD FAMILY PRACTICE (LANCASHIRE UK)
POSITION – RECEPTIONIST / ADMINISTRATIVE ASSISTANT 2001 - 2004
Responsible for full administrative assistance to the practice manager and reception duties handling
a busy phone system. I functioned as primary liaison to patients and ensured a consistently positive
customer experience. Achievements:
 Quickly became a trusted assistant to Dr Ahad, executive staff and office manager. I earned a
reputation for maintaining a positive attitude and producing high-quality work.
PROFESSIONAL REFEREES & CERTIFICATES AVAILABLE UPON REQUEST