1. ADHANOM G. TADESSE
1749 Hartshom Rd | East Cleveland, OH 44112 | 814.897.3959 | atadesse306@gmail.com
EXPERIENCED MANAGEMENT & CUSTOMER RELATIONSHIP PROFESSIONAL
Results oriented, customer focused management professional, with extensive experience delivering increased revenue,
optimizing staff performance, and improving inefficient processes. Excellent leader, with demonstrated strengths in
identifying and fostering growth in employees and developing top-performing, service oriented teams. Strong
understanding of business goals; capable of incorporating innovative sales and marketing strategies to grow customers
and perform at or above performance standards. Supply chain specialist, maintaining tight control of inventory,
product placement, and loss prevention activities. Core competencies include:
 Sales forecasting
 P&L Management
 Training & development
 Vendor management
 Product knowledge
 Merchandising
TECHNICAL SKILLS
MS Word, MS Excel, MS PowerPoint, MS Outlook, WebEx, SharePoint, Salesforce
PROFESSIONAL EXPERIENCE
Supply chain and General Management
 Streamlined end-to-end supply chain cycle, identifying more efficient processes for product identification and
validation, documentation, inputting and uploading into the software system
 Managed all incoming inventory shipments from vendors
 Maintained knowledge of product placement, sale trends and replacement cycle for 1.5 million items
 Worked with team members to increase individual performance and set performance goals
 Determined daily resource needs; consistently maintained 18% of lower labor rate
 Managed a staff of 20 employees, measuring performance against company and store KPIs
 Maintained and updated pricing structure of products based on product condition and sales cycle
 Managed product volume levels and handled batch ordering process from HQ
Sales & Account Management
 Consistently exceeded sales performance metrics by closing direct sales calls
 Conducted direct solution sales of financial security products to consumer and B2B prospects
 Supported new clients with onboarding process including account set-up and inquiries
 Identified upsell opportunities with existing clients via solutions-based relationship
Marketing & Communications
 Implemented innovative market research techniques to profile potential customers
 Established successful cooperative and cross-marketing relationships with local businesses
 Assisted in the design of marketing collaterals, including copy approval and graphics selection
Customer Service & Issue Resolution
 Ensure company standards for quality in service delivery were met with each customer interaction
 Performed issue resolution activities including root cause analysis and solution identification
 Managed customer inquiries, and requests in excess of 200 calls per day with high issue resolution rate
EMPLOYMENT HISTORY
Assistant Store Manager and Flow Manager Rose’s Express – Cleveland, OH 07/2014 - Present
Assistant Manager Jimmy John’s Subs – Erie, PA 03/2014 - 07/2014
Faucet Shop Manager – Erie, PA 02/2012 - 11/2013
Plat’z Sharpening Manager – Erie, PA 02/2012 - 09/2013
Business Service Counselor/ Lending Service Agent Telatron/Creditron – Erie, PA 02/2010 - 11/2011
EDUCATION
Bachelor of Science, Marketing & Management, Pennsylvania State University August, 2008