1. Free Clinic of Southwest Washington – Medical Clinic Coordinator
Position Summary:
The Medical Clinic Coordinator position requires healthcare knowledge, compassion,
and commitment to manage front office operations. The clinic is a fast-paced work
environment that offers numerous challenges including managing patient information
and referrals; tracking and evaluating data; training volunteers and other staff
members; team collaboration; and implementing methods to optimize workflow.
Position Responsibilities include, but are not limited to the following:
• Manages front office volunteers, externs, and additional personnel in all aspects
of job performance including training, supervision, and evaluation.
• Works with the Volunteer Coordinator to develop and change job descriptions as
needed.
• Assists the Ancillary Services Supervisor in developing ways to optimize clinic
operational flow.
• Provides lead role in telephone and walk-in reception.
• Provides information and referral for clients, updates resource information as
needed.
• Oversees Patient Chart creation and management.
• Performs chart and medication program data entry.
• Keeps office and waiting area in order.
• Assists with medication calls when others are busy or absent.
• Assists at morning and evening clinics as staffing needs require. Substitutes for
Clinic Supervisor during clinic in her absence.
• Serves as staff lead for Immunization Clinic.
• Collates and performs evaluation of patient data for use in clinic reporting.
• Updates resource information as needed.
• Other duties as assigned.

2. Qualifications
Required Skills & Experience:
• Must be fluent in Spanish (no exceptions).
• Front office medical experience including answering phones, data entry, writing
procedures and reports, and understanding office machines.
• Superior customer service skills.
• Understanding of medical terminology and medical office functions.
• Previous experience of overseeing office employees/volunteers.
• Computer knowledge: Microsoft Word, Excel, Patient Databases.
• Ability to work as a team member.
Desirable characteristics, knowledge, and skills:
• Medical assistant training or healthcare work experience.
• Ability to multi-task on several different projects.
• Interest in and the ability to understand and relate to low income populations.
• Work well in a collaborative, team environment, and with volunteers.
• Excellent communication and problem solving skills.
• Empathy and compassion toward patient needs.
• Understanding and ability to apply principles and rules of confidentiality.
• Ability to pay close attention to details.
• Good writing, math skills.
• Computer, typing, design, and grammar skills.
• Ability to handle phone inquiries in a professional manner.