1. 33 Rochester Avenue
Toronto, Ontario, M4N 1N7
(416) 873-3266
gobrien@uoguelph.ca
Graham O’Brien
Experience 2015 North American Business Services Concord, ON
Bilingual Vendor Support Representative
 Problem solving role, focusing on payment issues, general inquiries, and
other issues
 Maintained relationships of largest vendors of Holcim US, Aggregate
Industries
 Responsible for processing invoices, payment adjustments
 Strong interpersonal skills working with members of vendor support team
to ensure vendor problem resolution
 Strong communication skills in managing vendor relationships through e-
mail and phone
 Delegation of tasks to other departments for corrections in accounts
payable
 Worked efficiently to meet large quantity of vendor requests
 Strong time management and prioritization skills
 Working with representatives of other corporations to improve the
efficiency of the accounting processes
Summers of 2011, 2012 Toronto, ON
Electronic Health Records Management at Malvern Medical
Centre
 Organization of patients’ medical files
 Data entry into electronic medical software
 Strong attention to detail
 Exceptional typing speed
 Preparing patient files for doctor’s appointments
 Worked efficiently to meet patient file demands
 Excellent interpersonal skills with other clerical workers
 Become knowledgeable of medical terminology, filing systems
 Filter through files and extract the information of importance
 Working in stressful medical centre environment
 Able to quickly learn all tasks required by medical centre

2. Volunteer Work
Education
Academic Projects
2014 Better Body Physiotherapy Scarborough, ON
Student Physiotherapy Assistant
 Excellent knowledge of physical therapy principles, theory, and methods
 Helped patients through exercise routines with proper demonstration
 Facilitated treatments plans for patients including ultrasound and TENS
 In-depth knowledge of different physical therapy techniques
 Clerical work including calling for appointment reminders
 Processing physiotherapy equipment orders
 Worked well with peers to contribute to overall productivity of team
 Provided motivation and encouragement to patients
 Provided thorough notes on patient profiles of updated exercise routines
 Assist in assessment of orthopedic needs of patients through visual tests
2008-2010 Toronto, ON
Lawyer’s Feed the Hungry
 Prepare lunches for the homeless
 Set tables
 Socialize with guests
 Ensure satisfaction of our guests
 Give the guests breakfast every Sunday
 Serve on average 300 guests in an hour
2006-2010 Toronto French School Toronto, ON
 International Baccalaureate Diploma
 Bilingual Diploma
 Ontario Secondary School Diploma [honours]
2010-2015 University of Guelph Guelph, ON
 Bachelors of Science – Major in Human Kinetics (Honours)
 Minor in Business Administration
2014 Guelph, ON
Ergonomic Assessment of Physiotherapist
 Working with fellow students to complete formal report
 Able to critically analyze workplace safety
 Professional communication with workers whose tasks are analyzed
 Able to work efficiently in small amount of time available
 Application of knowledge into actual setting

3. Additional Information
References
 Bilingual. Fluent in English and French.
 Have my full G license
 Familiar with computers
 No history of medical problems
 Proficient with spreadsheets and Microsoft Excel
Available upon request