1. 1Laura Rochelle Burdette
9109 Hundley Road
Chattanooga, TN 37416
(423)284-1703
laurarochelleb@gmaill.com
Dear Hiring Manager:
It is with great enthusiasm that I submit my resume’ for your open position. As a
member of a leadership team, I have many years’ experience in healthcare and
management. I know my diverse skills and qualifications will make me an asset to your
team.
As you will see from the attached resume, I have built my career in a variety of
healthcare roles where I gained knowledge of the clinical, patient care, billing,
management, and business side of healthcare. I’m use to wearing several hats in my
job roles and I sincerely enjoy that. I thrive in an environment where no two work days
are exactly the same and I am able to own my work. I love looking at processes and
helping to develop ways to improve upon systems and functions of job task. I have a
genuine love for learning and desire to know how things work and why. I’m also a
fanatic for details and organization – particularly when it comes to processes,
development and implementation of new idea.
Lastly, I want you to know that I’m passionate about being a productive and valued
team member. I love helping people and I have already learned so much through my
experiences and I look forward to learning more.
Thank you very much for your time and consideration. I look forward to hearing from
you in the near future to discuss your interest in my resume’.
Sincerely,

2. Laura Burdette
1Laura Rochelle Burdette
9109 Hundely Rd
Chattanooga, TN 37416
(423)284-1703
laurarochelleb@gmail.com
Objective:
I am seeking a position as a member of leadership to utilize my healthcare
knowledge, creativity, and further develop my leadership skills.
Strengths:
Highly proficient in several healthcare programs and applications; Excellent
ability to read insurance benefits and communicate insurance benefits with
patient. Great customer service; Self-motivated; Detail oriented; Work well under
pressure and in a non-supervised environment.
My problem solving skills are out-standing and I am capable of assessing a
situation, developing a direction to achieve goals, and seeing that through to an
effective completion.
Program proficiency:
Meditech, Athenanet, Passport, Ecare, Clinical Care Station, Microsoft Office,
HOST, Artiva, OnBase DEI, Front Office Scanner, Kronos Time Keeping, Facility
Scheduler, Erequest, Etran, Healthstreams, Document Direct, Healthcare Payment
System, Lawson, Navinet, QA software, Taleo Management, Virtual Manager, Batchnet

3. Education
2007 BS in Organizational Management, Covenant College Lookout Mountain,
GA
2002 Associates in Human Services, Cleveland State Community College
Cleveland, TN
Employment
November 2013- Present
Parallon at Parkridge Valley, Patient Access Manager
• Perform patient registration
• Ensure QA on registrations for all areas registration employees
• Provide continuous training for and communicates changes to existing employees
• Follow-up on patient complaints
• Implement and promote excellent customer service
• Interview, hire, evaluate, and counsel Patient Access staff members
• Perform evaluations in a timely manner
• Train new employees in all aspects of their assigned job
• Supervise and maintain the productivity of employees
• Review the quality of patient registration documents on a daily basis
• Analyze denials and resubmit claims as needed
• Facilitate monthly denial and high risk accounts
• Review high dollar accounts daily
• Work closely with fellow managers to ensure all procedures regarding patient accounts
are completed in a thorough and timely manner
• Complete varies reports
• Ensure all policies and procedures are followed
• Contribute to A/R goals for patient registration
• Conduct and Coordinate monthly staff meetings and inservices for all responsible areas
• Work closely with Market Financial Coordinator and Registrar on escalations and patient
account issues
• Update collection system and requests rebill if appropriate
• Work closely and professionally with Nursing and Ancillary Departments in an effort to
maintain teamwork approach

4. • Determines staff qualifications and competence. Develops and maintains accurate initial
and annual competency checklists, and initiates completion of initial and annual
competency attestation forms.
• Demonstrates knowledge of occurrence reporting system and utilizes system to report
potential patient safety issues.
• Knowledge and Communication of currently insurance and healthcare provider to staff and
patients
• Complete intake questionnaire with patients and family
• Orientation to Hospital therapy program
• Communicate patient progress and concerns with team, patient, and family
• Advocate patients needs and wants
• Interim billing
• On call availability for employees
October 2010- 2015
Siskin Rehabilitation Hospital, Discharge Planner, PRN
• Knowledge and Communication of currently insurance and healthcare provider to staff and
patients
• Refer patients to healthcare provider of choice
• Complete intake questionnaire with patients and family
• Orientation to Hospital therapy program
• Organize and Facilitate weekly Team meeting to discuss patient progress
• Communicate patient progress and concerns with team, patient, and family
• Advocate patients needs and wants
• Review discharge instructions with patients and family
• Coordinate discharge therapy services and DME
• Weekend on call
February 2008- October 2010
LifeCare Centers of America, Discharge Coordinator/Admission
Director/Liaison
● Medicare/ Medicaid Assessments
● Review new patient Referrals
● Discharge Planning and Patient Advocate (DME, Home Health, & Hospice referrals)
● Payor Verification & Insurance Updates
● Market facilities to new patients
● Assist Patients & Families in obtaining Medicaid Funding

5. ● Educate/ Train Support Systems
● Market Education/ Training to venders
● Maintain knowledge, education, and relations with community resources
● Complete Facilitate Care Plans
July 2007- February 2008 (part-time)
Insurance Planning & Service Company, Program Administrator
● Develop insurance plan summaries and program proposal material
● Forecast Cost Analysis
● Process Insurance Claims
● Coordination of Tennessee Medical Association Workshops (for dental associates)
September 2004- July 2007, May 2002-October 2003
Community Network Services, Team Leader/ Senior Support
Coordinator
Responsible for case management and ensuring person-centered
supports for service recipients in the Department of Mental Retardation
Services.
• Supervise and Train staff ● Human Resources/ Recruiting and
Hiring
• Payroll/ Expense Reporting ● Tracking Reports/ Data Gathering
• Medicaid Waiver ● Advocate/Networking
• Implementation of Support Plans ● Facilitate Meetings
• Writing Requests for State Funding ● Monitor Services
• Coordinating Services ● Service Referrals
• Promoting Independence ●Oversee Assessments
References:
Kim Wicks Discharge Planner Co worker 423-421-2242

6. Gail Petterson Discharge Planner Coworker 423-605-1734
Dr. Gina Delagardo Psychologist/ CoWorker 423-634-1200
Virginia Jones/ CoWorker 423- 499-2306

7. Gail Petterson Discharge Planner Coworker 423-605-1734
Dr. Gina Delagardo Psychologist/ CoWorker 423-634-1200
Virginia Jones/ CoWorker 423- 499-2306