1. Pamela C. Wash
13707 Cedar Creek Road
Chesterfield, VA 23838
804-306-5515
pdcrews76@yahoo.com
Professional Experience
Office Manager - Chesterfield Physical Therapy Inc. 2003 – Present
Chesterfield, VA
 Responsible for directing all office duties, including management of accounts receivables
 Bill 500 claims per month or about $800,000 per year
 Directly manage a staff of 7 and indirectly, an additional 3
 Promoted from Receptionist to Office Manager within 9 months
 Improved efficiency in office procedures, resulting in a 50% decrease in front office staff /
payroll
 Reduced outstanding accounts receivable significantly
 Create operational, financial, and marketing reports that allow the business to monitor
performance and implement necessary change to remain competitive
 Adept in use of MS Office and other, specialized accounting software (eg., PTOS, and
Allscripts Payerpath)
Enrollment Counselor - Institute of Professional Development 2001 – 2003
Chesterfield, VA
 Recruited and interviewed candidates for Averett University's Graduate and Professional
Studies programs
 Guided qualified candidates through the admissions process, including placement testing,
sourcing transcripts, and financial aid application
 Assisted admitted students in working with various college departments including accounting,
student services, financial aid, and the registrar’s office for initial registration
Psychology Assistant - Joseph A. Sanford and Associates 2000 - 2001
Richmond, VA
 Managed the front office of the psychology practice including insurance and patient billing
 Administered and scored neuropsychological tests under the supervision of a Licensed Clinical
Psychologist
Account Specialist - Focused Healthcare Strategies 1999 – 2000
Richmond, VA
 Specialized in assisting local hospitals collect payment on unresolved claims
Education:
Bachelor of Science in Psychology, Virginia Commonwealth University, May 1999