This document is a resume for Karen Baird Tinner, who is seeking a graduate degree in clinical mental health counseling. She has relevant education and experience in counseling, psychology, emergency medical services, and healthcare administration. Her career objective is to gain experience serving underserved populations through empathic listening and empowering clients.

1. Karen Baird Tinner
ktinner@capellauniversity.edu • 3700 Maple Knoll Drive, Monroe NC 28112 • 704) 635-0197
LinkedIn: www.linkedin.com/in/karen-baird-tinner-a977a66a
SUMMARY OF QUALIFICATIONS
Graduate student in clinical mental health counseling. Effective in verbal, non-verbal, and
written communication, empathic listening, and reflection. Organized, with attention to detail
and accuracy in record-keeping. Dedicated to developing collaborative therapeutic
relationships and empowering clients to harness personal strengths and resources, build
resilience, and achieve personal and professional goals. Intent on gaining experience with
underserved and disenfranchised populations.
EDUCATION
Master of Science, Clinical Mental Health Counseling (Expected 9/2019)
Capella University, Minneapolis, MN
First face-to-face residency completed 8/2017 featuring intensive training in foundational
counseling skills, assessment and treatment planning, and crisis intervention, with emphasis
on multicultural competence.
Batchelor of Science, General Psychology (Awarded 6/2016)
Summa Cum Laude, Cumulative GPA: 4.00/4.00
Capella University, Minneapolis, MN
Emergency Medical Technician-Basic to Paramedic Program (Completed 11/2002)
South Piedmont Community College, Monroe, NC
Bachelor of Arts Degree Program, English/Philosophy (withdrew 2/1995)
Wingate College, Wingate, NC
PROFESSIONAL ORGANIZATIONS
Licensed Professional Counselors Association of NC, Student Member (2016 to present)
North Carolina Counseling Association, Student Member (2016 to present)
VOLUNTEER EXPERIENCE
Turning Point, Inc. (2/2017 to 6/2017)
Served as Receptionist at the Domestic Violence Women's Shelter. Answered and routed
calls. Greeted visitors and donors and assisted staff and clients. Communicated with staff and
counseling personnel via email. Completed receptionist-specific training in addition to general
volunteer training.
EMPLOYMENT HISTORY
Self-Employed • Copywriter/Administrative Assistant (11/2011 to 4/2014)
Functioned as part of a two person firm specializing in small business website design and
online marketing. Responsible for copywriting, editing for SEO, content planning and proofing,
and administrative functions.

2. Carolinas Healthcare System, Charlotte, NC
Unit Secretary • Oncology/Medical Unit, CMC–University (9/2011 to 8/2012)
Provided clerical support to physicians and staff. Input physician orders. Streamlined
departmental organization and maintained files. Participated as a co-instructor in staff training
sessions for implementation of order entry/nursing documentation software. Utilized full range
of Microsoft office products, including Excel and Publisher. Interacted with medical and non-
medical personnel, patients, and families.
Carolinas Healthcare System, Charlotte, NC
Unit Secretary • Emergency Department, CMC–Mercy (8/2006 to 12/2010)
Provided clerical support to Emergency Department physicians, nurses, and non-clinical
personnel. Input physician's orders, and accessed medical records per physician request.
Streamlined departmental organization and maintained files. Served as Secretary to Code
STEMI cardiac emergency team and compiled minutes at departmental staff meetings.
Adapted quickly and effectively to ever-changing needs of the department, staff, and work-
flow. Provided outstanding customer service to patients and their families.
City of Monroe (NC)
Administrative Assistant/Operations Center Representative (5/2001 to 6/2006)
Daily contact with staff, vendors, contractors, and the public regarding electric, natural gas,
water, and wastewater matters. Composed and proofed memoranda and correspondence,
and maintained detailed files. Participated in key initiatives, including the post-9/11
Department of Homeland Security Water/Wastewater Facilities Vulnerability Assessment and
Safety Plan; the scanning of records for more than 14,000 served addresses, departmental
contracts, and capital projects files; and the design of promotional materials and public
education brochures. Contributed to the City of Monroe Newsletter regarding health and
wellness topics. Arranged out-of-town travel for personnel. Acted as Secretary to the North
Carolina Municipal Gas Operators at monthly meetings.
Live-In Caregiver (1/1995 to 5/2001)
Provided care and support services to a family managing terminal cancer and autoimmune
disease. Responsible for medical assistance, transportation, domestic duties, financial
management, and home and yard maintenance.