1. Alexandria De La Acena
2626 E Park Ave Apt 10205 • (305) 972-8044 • Email: adelaacena@gmail.com
EDUCATION Tallahassee Community College, expected graduation May 2016
Miami Dade College, transferred to TCC in 2014
Mater Academy Charter High School, graduated May 2011
SKILLS Computer Literacy
Knowledge on computer hardware, and software.
Communication Skills
Ability to be able to listen, write and speak effectively.
Planning/Organizational Skills
Able to plan and organize any assignment given within a certain time frame.
EXPERIENCE Check out desk Receptionist, Orthopedic & Sports Medicine Center of Miami, Miami, FL
July 2013-December 2013
• Check out patients
• Schedule Appointments
• Answer office phone calls
• Print faxes and distribute
• Fax clinicals
• Collect payments
• Schedule patients for MRI/Injections
• Filing patient charts
Scheduling Coordinator/ Collections Specialist, Integrated Diagnostic of SFL (The
Pulmonary Center), Miami, FL April 2012-July2013
• Manage front desk
• Client appointment management
• Answer office phone calls
• Fax patients test results
• Collect co pays
• Insurance Billing
• Post payments or EOB (Explanation of Benefits)
• Follow up with Health Plan Claims/Appealing process
• Patient record filing
Sales Associate, Zara, Miami, FL August 2011-April 2012
• Customer greetings
• Assist customers in choosing and coordinating merchandise
• Manage registers
• Order supplies for company
• Organize sales floor
Sales Associate, Old Navy, Miami, FL September 2010-August 2011
• Assist customers on the sales floor
• Manage registers
• Organizing of displays
• Re-ticketing merchandise
• Worked fitting room
Clerical Associate, Delta Pest Control, Miami, FL Summer of 2010
• Received phone calls and took messages

2. • Greeted customers and assisted with their needs
• Client records filing
• Payment processing
ACTIVITIES Lionettes Dance Team, 2009-2011
Executive member of class board, 2008-2011