1. Lori Erickson
80 26th Avenue Ct * Milton, WA 98354 * 253.353.4671 * LoriOgdenErickson@yahoo.com
Organized and outgoing go-getter - looking for an opportunity to improve the efficiency and atmosphere of your
business, while striving for excellence, integrity, compassion and fun throughout the journey.
EDUCATION
Six Sigma Black Belt Professional (SSBBP) Jul 2013
Six Sigma Lean Professional (SSLP)
Change Management Specialist (CMS)
Management and Strategy Institute
Bachelor of Science in Business Administration une 2010
Specialization: Supply Chain Management
Central Washington University
Achievements/Activities
Relay for Life Team Member
Doug and Faye Clarget Scholarship (Franciscan Health System)
Doug and Faye Clarget Scholarship (Franciscan Health System)
Dec 2012
2013
2012-2013
2010-2011
EXPERIENCE
Lean Transformation Specialist
Health Care Authority, Olympia, WA Feb 2016 –Present
Facilitates various process improvement projects throughout the agency. Works with frontline staff and
leaders at all levels through Lean coaching, team building and project management. Leads Change
Acceleration Process Training (CAP) and provides continuous education to Lean Green Belts. A primary
facilitator and member of the Medicaid Information and Technology Architecture (MITA) Team.
 Facilitated standard work creation and tool development for the MITA Team on several processes.
 Planned and facilitated 40+ processes in the MITA “As-Is” State Self-Assessment.
 Facilitated 3 Visioning and 5-year Planning Events for the MITA “To-Be” State Self-Assessment.
 Created a SharePoint site for MITA participants and leaders to access their work and other materials.
 Improved CAP training course for agency to be 75% interactive and 25% lecture.
 Assisted with Green Belt curriculum design and materials.
 Facilitated a team building session.
Process Improvement Consultant I June 2013 – Feb 2016
CHI Franciscan Health, Tacoma, WA
Led teams, stakeholders and sponsors through various forms of process improvement, including CAP,
WorkOut, Rapid Process Improvement Workshops (RPIW), A3 Thinking and Daily Management. Conducted
data analysis and documented process maps, value streams, data stories, etc. Coached leaders at all levels.
Designed and conducted training courses. Implemented system level initiatives while engaging the frontline
experts. Coached on Change Management.
 Assigned as the primary consultant on 40+ improvement events.
 Assisted with Daily Management implementation and coaching at four hospitals and hospice.
 Facilitated an RPIW for an emergency room team. The outcome resulted in a 50% reduction of patients
left without being seen rate.

2. Lori Erickson
80 26th Avenue Ct * Milton, WA 98354 * 253.353.4671 * LoriOgdenErickson@yahoo.com
 Facilitated a Workout to reduce lead time and debt to income ratio for Financial Aid Application
Processing. To date, the result is a 20% reduction in lead time and the debt to income has not yet been
released for this period. The state of Washington is adopting the team’s application for statewide use.
 Facilitated a CAP for a new observation unit, resulting in $700,000 revenue.
 Taught an interactive seminar for Washington state government employees about using a problem solving
A3.
 Designed a library of 1-point lessons on lean concepts and tools.
 Worked on a two teams to develop new training series.
 Coached a team through a 5S, reducing inventory costs by 15%, reducing two store rooms down to one
room, and successfully implementing a kanban system for reordering supplies.
Patient Services Representative Mar 2008 – June 2013
St. Francis Hospital, Federal Way, WA
Responsible for referral coordination, managing physical therapy accounts, pathology tracking, resolving
billing/coding issues, and overseeing the day-to-day operations involving patient satisfaction,
patient/employee volume ratios, supply inventory, etc.
 Assisted in training of 12 employees and process implementation of RadNet Software
 Analyzed vendor supplied items, such as linen service, bottled spring water inventory and medical
record storage - reduced costs where feasible
 Participated as a facilitator for the Work Place Improvement Team – Facilitated 3 presentations,
encouraged 35 employees to voice their opinions on how to better work life and environment, 2012
 Spirit at Work Representative, 2007-2009
Patient Access Registrar/Lead Sept 2005 – Mar 2008
St. Francis Hospital, Federal Way, WA
Responsible for checking patients in, registering patients into the system, gathering demographic and
insurance information, and collecting appropriate co-pays/co-insurance.
 Audited patient accounts for completeness.
 Managed multiple cash bags/drawers, including auditing payment transactions, making deposits, and
recording shortages or other concerns to management.
 Areas worked in included the Emergency Department, Women’s Health and Breast Center, Outpatient
Center and occasionally Main Admitting.
 Responsible for assisting in patient or account related issues or barriers as Lead for 1-7 employees.
Person In Charge Jan 2005 - Sept 2005
Fred Meyer, Federal Way, WA
Supervised Cashier Department activities including customer service/returns, cash/till activities, and
employee schedules.
 Supervised 16 employees in store cashier operations
SKILLS
Microsoft Office - Visio, PowerPoint, Project, Excel, Word; Type 70+ wpm & 10-key
INTERESTS
Cooking, snowshoeing, hiking, fishing, kayaking, and animals.