1. FERAS MOHAMMED ABU HAMMAD
Dubai, UAE
Mobile: +971 501434699; Home : +97165232359; Email: abu-hammad@live.com
‘Lead IT from the Top, by defining Strategies, Policies and Procedures for Organizational Growth’
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General Manager / IT
Manager / Project
Manager / Operation
Manager / Sales Manager
Seeking senior level
leadership challenges for IT
Management
Performance-oriented management professional with a proven track record in
enhancing senior service levels, improving workflow processes, and managing
profitable business and relationships Offer high-calibre management
qualifications, acute problem-solving skills, and operational expertise in fast-
changing Fortune 50 employee business environments. Experience reflects
consistent achievements and promotions to more visible leadership positions.
Drive results through exceptional team-building skills, expert technical
qualifications, and talent for maximizing organizational results.
And a qualified Computer Engineer as well as a seasoned IT professional, having a
rich and extensive experience of over 20 years, including over 18 years of
International (Bahrain, KSA, UAE) tenure
Involved in diverse functions of General Management, IT Operation Management,
Account Management, Project Life Cycle Management, Software Development
Life Cycle Management and Team Management
Significant exposure in formulating IT strategies and operational plans with
business requirements and assist business achieve competitive advantage
by leveraging on IT capabilities, leading cross-functional teams with diverse
technical backgrounds
PROFESSIONAL HIGHLIGHTS
FUNCTIONAL SKILLS
 Core Skills in Business Strategy/Policy/Procedure formulation and
implementation for smooth General Management, IT Operation Management;
Project Management for Planning, Design and Implementation of Solutions;
Change and Configuration Management; Pre-sales & Business Development
Support; Process Management based on CMMi guidelines; Relation &
Satisfaction Management (Client/Vendor/Channel).
 Strong Knowledge in business management, Business Planning and Strategy
Setup and Control, Day to Day Activities Management, Sales Management,
Lead Creation, Business Development and Enhancement, Accounting and
Purchase Control, HR and Payroll Control, Team Building (Hire and Dismiss).
 Strong enough to manage Technical Knowledge in Smart Meters, ELV
solutions (CCTV, Access Control, Public Addressing, Structured Cabling …) in
Products, installation especially for oil and gas field.
 Strong Technical Knowledge in Digital & Electronic Signature Solutions,
Business Process Management Products, Content & Document Management
Products (EDM/ECM), Media Management Packages and Microsoft
technologies (Windows/MS.NET).
 Extensive expertise in IT Operation Management through Definition of
Strategy, Policy & Procedure for smooth IT Operations; Design, Re-engineering
and Implementation of Process/Technology for optimum productivity;
Planning & Control of day-to-day Input/Process/Quality/Deliverables; Effort &
Resource Management & Optimization; Proactive & Preventive Support of
Assets/Systems/Applications/Tools; Visualization & Implementation of
Organizational Business Objectives.
 Well versed in end-to-end Project Management and executing projects right
from inception till implementation and production support and ensuring
deliverables within assigned time, quality & cost parameters.
 Proficient in all phases of Software Development Cycle involving Analysis &
Study of Business Requirements, Technical & Functional Specifications,
 Data/Interface/Process Design, Module/Interface Development, Testing,
Integration, Implementation along with Service Support.
PROFESSIONAL SUMMARY
 BUSINESS DAY-TO-DAY GENERAL
MANAGEMENT
 BUSINESS PLANNING AND STRATEGY
SETTING AND ENFORCING
 DAY TO DAY ACTIVITY MANAGEMENT
 BUSINESS FINANCIAL MANAGEMENT
 TEAM BUILDING, HIRE AND DISMISS
 HIGHER LEVEL PROJECT MANAGEMENT
 CUSTOMER RELATIONSHIP MANAGEMENT
 SUPPLIER AND PURCHASE MANAGEMENT
 REPORTING TO HIGHER MANAGEMENT
AND RELATIONSHIP MANAGEMENT
 CASH, PAYMENT AND COLLECTION
MANAGEMENT.
 PROBLEM AND ISSUE RESOLUTION
 TEAM MANAGEMENT OF 1 BUSINESS
DEVELOPMENT MANAGER, 3 SALES
ACCOUNT MANAGERS, 1 ACCOUNTANT, 2
DESIGN ENGINEERS, 1 PROJECT
MANAGER, 3 SITE ENGINEERS AND 12
TECHNICIANS.
 MANAGING 20 PROJECTS
SIMULTANEOUSLY
PERSONAL DETAILS
Date of birth: 24
th
Dec 1967
Marital Status: Married
Fluent in Languages: English, Arabic
Location preference: Anywhere in GCC,
Malaysia, Singapore

2. Mobile: +971 501434699 Email: abu-hammad@live.com
Feras Mohammed Abu Hammad Update: October 2016 Page 2

 Hands-on competence in Pre-sales & Business Development Support through
Account Mining, Study & Analysis of RFI/RFP, Solution Design, Estimation &
Proposal Development, Proof of Concept Presentation, Defense of Proposals,
Technical Negotiation & Gap Resolution, Client Interaction.
 Adept in Team Management skills like tasking, delegation, monitoring,
feedback, skill upgrade, competence management, career planning,
motivation & mentoring.
CAREER SNAPSHOT
Lootech Solutions, Dubai, UAE (Mar 2014 to Mar 2016)
General Manager
General Manager reporting to the Chairman, responsible for Full responsibility for
Business and Sales Planning & Forecasting, Budget Formulation, Cash flow
mentoring, aligning business with Market requirement, Product marketing plans
& execution, opportunity mining through new sales leads for closing them for
direct sales of Smart Water Meters and ELV Solutions Through UAE, GCC, Middle
East, Northern Africa and Eastern Africa. As a medium size company I was doing
direct Sales and Project Management.
Responsibilities:
 Company strategy management for ELV and other activities and creating new
business.
 Managing company operational, administrative and financial aspects by
directing and coordinating activities consistent with established goals,
objectives and policies
 Strategically directing and structuring the operating units
 Managing forecasts, budgets and actual results
 Controlling cost saving.
 Company profit Management
 Follow up and ensure staff performance and efficiency.
 Controlling overheads.
 Achieve contract profitability according to targets
 Prevent claims through regular customer risk assessments
 Develop innovative initiatives to enhance internal efficiency and effectiveness;
and revenue generation
 Proper allocation of resources to all operations to fulfil contract requirements
 Analyses and address employee turnover
 Planning for employee training and development
 Planning and performing employee motivation, performance management
and engagement
 Maintaining customer satisfaction by ensure that all required formal customer
meetings are scheduled, attended and documented
 Ensure quality service delivery in line with company policies and contract
requirements
 New business development
Select Achievement:
 Successfully lead the development and closing of agreement for exclusive
agency for Water Meters to cover the territory of the Middle East, Northern
Africa, Easter Africa and Parts of Indian Subcontinent.
 Managing the account of Sharjah Electricity and Water Authority for Smart
Water Meters, and getting the first order of 3000 Smart Meters.
 Stabilize ELV Business and Expanding Customer range and reaching break
even status within 10 months.
TECHNICAL SKILLS
 SMART ELECTRICITY AND WATER METERS
 ELV SOLUTIONS: CCTV, ACCESS
CONTROL, INTRUDER ALARM,
STRUCTURED CABLING, PUBLIC
ADDRESSING,
 OPERATING SYSTEMS: WINDOWS
 LANGUAGES: C#, VB.NET, VB 6.0, VC ++
 DESIGN PROCESS/TOOLS: OOAD / UML ,
RUP
 ECM TOOLS: OPEN TEXT LIVE LINK, OPEN
TEXT EDOCS, IBM FILENET PANAGON,
 BPM TOOLS: OPEN TEXT BPM,
METASTORM BPM, IBM FILENET P8,
SEDCO DOCWORX, SEDCO MEDIAWORX
 PROJECT TOOL: MS PROJECT
EDUCATION
 B.SC. (COMPUTER ENGINEERING), FROM
KING FAHD UNIVERSITY OF PETROLEUM
AND MINERALS, DHAHRAN, KSA (1991)
TRAINING & CERTIFICATION
 CERTIFIED CONFIGURATION MANAGER,
CERTIFIED ON FILENET ECM ESSENTIALS
 PMP TRAINING, OOAD, VB.NET, EDM
API PROGRAMMING, PANAGON EDM
ADMINISTRATION (L1/L2)

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Feras Mohammed Abu Hammad Update: October 2016 Page 3
 Directly Managing the ELV Projects of ELV for ADNOC Distribution in 12 Petrol
Stations.
 Signed an agreement with a sub channel in Bahrain and Iran for Smart Water
Meters.
 Project Management for all company projects, including planning execution,
control and monitoring and project closure.
 Doing direct sales by creating new opportunities, meeting customers,
presenting products and closing deals.
InDorse Technologies, Dubai, UAE (Jun 2012 to Mar 2014)
General Manager
Reporting to the CEO as individual contributor, responsible for Sales Planning &
Forecasting, Budget Formulation, Cash Flow Mentoring, aligning business with
market requirement, Product marketing plans & execution, opportunity mining
through new sales leads for closing them for direct sales of digital signature and
electronic signature technology in the UAE region.
Responsibilities:
 Setting Company strategy management for document indorsing technologies
and other activities and creating new business.
 Managing company operational, administrative and financial aspects by
directing and coordinating activities consistent with established goals,
objectives and policies
 Managing forecasts, budgets and actual results
 Controlling cost saving.
 Company profit Management.
 Develop innovative initiatives to enhance internal efficiency and
effectiveness; and revenue generation.
 Maintaining customer satisfaction by ensure that all required formal
customer meetings are scheduled, attended and documented.
 Ensure quality service delivery in line with company policies and contract
requirements.
 New business development.
Select Achievement:
 Successfully closed two leads in UAE for digital and electronic signature
products.
 Worked on company registration in Dubai.
Innovation, Knowledge and Advanced Technology (InnoKAT), Dubai, UAE
(Apr 2007 to May 2012)
ECM Division Head
Initiated this engagement as Sr. Project Manager and progressed steadily as
Technical Director (Jan 2009) and finally to the above mentioned designation
(Nov 2009) and reported to the General Manager, leading a team of 9
resources
Responsibilities & Achievements:
 Accountable to lead the team in ECM product sales and deployment, by
aligning business with market requirement.
 Managed all aspects of the operation of the division including annual activity
planning, sales forecasting, defining/executing/monitoring the division
strategies.
 Responsible for division budget formulation and cash flow mentoring through
achievement of targeted business operations.

4. Mobile: +971 501434699 Email: abu-hammad@live.com
Feras Mohammed Abu Hammad Update: October 2016 Page 4
 Involved in opportunity mining by pursuing new leads as well as initiating New
Business Lines.
 Supported project execution through design, solution development and
deployment of large projects.
 Performed team administration routine as well as team development and
people management activities.
 Started two new Business sections in the department - Backlog Conversion
Section and Data Entry Section
Omar K. Alesayi Communications & Services Co., Riyadh, KSA (Nov 2005
to Nov 2006)
Project Manager
Reported to the General Manager and supervised 2 resources to manage projects
for Govt. departments of KSA, involving Document Content Management
solutions like, Filenet ECM, e-Contracting Solution and passport archiving system
Previous Engagements
 Hasib, Riyadh, KSA (Oct 2004 to Jul 2005) as Development Project Manager
 Sedco, Jordan (Feb 2000 to Sep 2004) as Media Solutions Product
Development Manager
 Hekma Technical Consultancy, Manama, Bahrain (Jul 1998 to Jan 2000) as
Project Manager and Senior Developer
 Ministry of Education, Manama, Bahrain (Sep 1993 to Jun 1998) as Hardware
Maintenance Supervisor
 Amman National University, Amman , Jordan (Sep 1992 to Jul 1993) as IT Lab
Instructor
(Note: Please refer to the ANNEXUIRE attached for project details)