Implement and manage hotel’s daily quality process including goal communication, associate improvement, and compliance with standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis and direct all Sales and Marketing initiatives for the hotel. Preparations and definition of the Sales & Marketing Plan and manual for the department and participate in setting up the sales & marketing policies, trade Contracts, procedures and objectives. Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls. Implemented yield management theories and Internet Booking Strategies to Improve the Hotel REVPAR. Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services. Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed. Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.

1. Anand Kumar. G
Al Rigga Street, Deira, Dubai, UAE.
gak_1997@yahoo.co.in | +971 50 4985822
____________________________________________________________________________________________________________________
Over 18 years’ experience as a Top – Performing Hospitality Hotel Manager, steering Business Development, Operational efficiencies, and
Strategic Sales and Marketing Initiatives for Hotel Properties. Worked under various International Brand like Best Western Hotel Chain, Carlson
Rezidor Hotel Chain, Sarovar Group of Hotels & Resorts, etc.,
CORE COMPETENCIES INCLUDE:
Exceptional Sales& Marketing Skills * Revenue Growth * Pre-opening Experience * First Class Guest Service * Multi-Million AED budgets *
Banquet & Conference Facilities *Well verse in Food & Beverage Services.
_____________________________________________EXECUTIVE HIGHLIGHTS__________________________________________________
Played key role as General Manager in leading Airport, City and Business class Hotel properties to unprecedented market share, revenue and
profit.
 Developed a high-performing team that led Fortune Plaza Hotel to the highest market share, revenue and profit.
 Increased Food & Beverage Outlet revenue - Freddy’s Sports bar revenue from AED 1.8 million to AED 5.4 million per Annum
 Oversight of all hotel operations and achieved AED 10.1 million in annual room revenue.
 Facilitated yield meetings to maximize ADR and profitability, including identification of group business.
 Managed staff of up to 250 employees, always striving to improve upon a successful and positive culture
 Achieved the status of Top Hotel in the locality over Food & Beverage experience for meetings & banquets.
 Improved market share 39%; increased Room Occupancy from 64% to 92% within 2 years.
______________________________________________PROFESSIONAL EXPERIENCE_______________________________________________
General Manager - 2013 till present
Director of Sales & Marketing - 2011 till present
Manager – Operations, 2011- 2013
Fortune Plaza Hotel, Al Qusais, Dubai, UAE (96 rooms – 3 Star Hotel property; Business Class Hotel)
 Implement and manage hotel’s daily quality process including goal communication, associate improvement, and compliance with
standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest
satisfaction and service failure measurements and coach accordingly.
 Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend
discipline and/or termination when appropriate.
 Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis and direct all Sales and Marketing initiatives for
the hotel.
 Preparations and definition of the Sales & Marketing Plan and manual for the department and participate in setting up the sales &
marketing policies, trade Contracts, procedures and objectives.
 Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement.
Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
 Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written
correspondence to guests. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air
conditioning, etc.
 Implemented yield management theories and Internet Booking Strategies to Improve the Hotel REVPAR.
 Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping
Services, Front Office, Laundry, Concierge and Guest Services.
 Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant
incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.
 Work closely with the Group General Manager in establishing and monitoring policies and guidelines in the day to day operation of
the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.
 Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive
Committee Meetings, Quality Teams Meetings, etc.
Hotel Acquisition & Take over experiences:
Fortune Boutique Hotel- 4 Star Hotel Property,(80 rooms, Leisure & Business Travelers Hotel)
Dubai Grand Hotel by Fortune – 3 Star Hotel Property, (150 rooms, Leisure & Business Travelers Hotel)
Fortune Classic Hotel Apartments - Standard Hotel Apartments (64 Units, Business Travelers Hotel Apartment)
 Support the development and implementation of an overall acquisition strategy that effectively utilizes each acquisition channel and
aligns with overall program goals to drive membership and engagement
 Direct and manage the region by ensuring platforms, tools, systems & processes are in place to deliver value and support to all hotels
including those in the conversion phases.

2. Anand Kumar PAGE 2
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 Collaborate with all support functions to deliver every opening or re branding to be on Brand, on Time and on Budget.
 Embed the Guest Experience & Continuous Improvement culture and processes from pre-opening to daily operations in hotels. This
could include regular training and workshops for Operations Leaders and hotel management teams; providing consultancy services
to Operations Leaders GGM and GFM reviewing / approving relevant hotel action plans; and developing processes to track and
sustain results with the Operations Leaders.
 Build and develop a team of Guest Experience & Continuous Improvement champions across the business to provide support and
network between hotels. Leverage on this platform to strengthen the capabilities
 Responsible for the development and implementation of consistent company-wide sales directives, marketing initiatives, strategic
positioning of hotels and all other sales /marketing business activities. Handling directly supervises the Directors of Sales and all
property sales personnel report up through this position.
Director of Sales & Marketing, 2008 - 2011
Fortune Hotel, Al Rigga, Street, Dubai, UAE (80 rooms - 3 Star Hotel property; City Hotel)
 Develops, executes and tracks performance of overall sales and marketing programs and processes for hotel. Works closely with all
sales teams to increase revenues and gain market share for all sales segments.
 Ensures that communication of strategies is consistent yet flexible to adapt to changing market conditions, and that plans for
implementation are clear and include solid measurements and accountability.
 Promotes an environment that rapidly assimilates new information to improve business performance. Keeps abreast of the newest
technologies, trends and innovations in the industry and sales and marketing fields.
 Visits properties as necessary for evaluation, troubleshooting, training and support.
 Ensures sales teams continually maintains database of prospective customers.
Front Office Manager, 2005 - 2008
Fortune Hotel, Al Rigga, Street, Dubai, UAE (80 rooms - 3 Star Hotel property; City Hotel)
 Responsible for hiring, scheduling, training, coaching, counseling, developing, evaluating, promoting, department employees.
 Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.
 Enviable ability to multi-task, remain calm and professional under stress.
 Participate in preparing, reviewing and evaluate the Front Office Budget.
 Utilizing my hospitality management experience co-coordinating the Front Office activities to achieve budgetary targets without
compromising customer care.
 My financial expertise, interpersonal and leadership skills ensured my success in this role.
 Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives,
projects and long term goals.
Lobby Manager, 2003 – 2005
Fortune Hotel, Al Rigga, Street, Dubai, UAE (80 rooms - 3 Star Hotel property; City Hotel)
 Controlling a team of Front Office Staffs for smooth shift operation ensuring the highest standards and guest satisfaction.
 Offering special promotions to maximize the hotel sales results.
 Supervision and training of staff, Maintaining hotel policies, standards and resolving customer care issues.
 Assisting Front Office Manager in recruitment, training, and motivation of junior staff. Coordinating with other departments within
the hotel.
Guest Relation Manager, 2002 - 2003
Radha Park Hotel, Chennai, INDIA (93 rooms – 4 Star Hotel property, Business Class Hotel)
A unit of Sarovar Hotels & Resorts& Carlson Rezidor Hotel Group
Front Office Supervisor, 1999 - 2002
Ambica Empire Best Western, Chennai, INDIA (100 rooms – 3 Star Hotel property, Business Class Hotel)
A unit of Best Western Hotels
Front Office Assistant, 1997 - 1999
Abu Palace Hotel, Chennai, INDIA (91 rooms – 3 Star Hotel property, Business Class Hotel)
 Prompt and courteously handling all guest and reservation enquires.
 Utilized international market knowledge with the help of Sales & Marketing Dept.
 Marketing department and contacts to promote hotel.
 Enrolled in training in a sales programme including building and updating data form, writing and replying to correspondence, making
Tele calls, reservation reports, telephone and research techniques, offer preparation, SWOT analysis, and blitz techniques.
EDUCATION: 2014 Master of Business Administration| Alagappa University, Karaikudi, India.
2007 Diploma in Travel & Tourism| IATA, Montreal, Canada.
1996 Diploma in Hotel Management & Catering Technology, DTE, Chennai, India