Coby M. Foster has 15 years of experience in technical support, working for both small and large companies. He considers himself highly motivated, customer-focused, and able to learn, communicate, and apply experience to new challenges. His skills include troubleshooting difficult technical issues and interacting effectively with customers. He has experience providing technical support, software installation, and hardware troubleshooting.

1. COBY M. FOSTER
3985 CENTURY DRIVE
EUGENE, OR 97402
541-729-4640
COBYFOSTER@COMCAST.NET
S U M M A R Y
I have fifteen years of experience in the technical support field and have worked for small companies and large
corporations alike. I consider myself to be a highly motivated and customer focused individual, with a proven
ability to learn, communicate ideas, and apply experience to new challenges. I have a natural aptitude for
troubleshooting difficult situations and have a proven track record of exceptional performance in past roles. My
positive personal style enables me to interact effectively with customers and teammates alike. I am well organized
and am able to keep track of the details necessary to manage my commitments.
T E C H N I C A L S K I L L S
 Go To Meeting , Go To Assist & WebEx  Computer Lab Aide
 Router & Network Configurations  MS Office applications
 Hardware & Software Installation  Adobe InDesign & Acrobat
 System Building  VMware
 Windows, NT, Server  Software and hardware troubleshooting
W O R K E X P E R I E N C E
Symantec Corporation, Springfield, OR
Technical Support Engineer/Backup Exec Application 06/2012-09/2015
Provided high quality Frontline and ADV Level telephone support for Backup Exec, as well as other Symantec
software products as required.
 Worked to successfully resolve technical issues with customers over the phone with continued follow up
until resolved and insure proper escalation procedures are followed for unresolved issues
 Provided support including troubleshooting, the use of sophisticated tools, analysis of logs, and
coordination of all available resources to resolve issues including environmental hardware and software
issues.
 Worked closely with the customer on complex Windows system-level problems as well as application layer
issues. Specializing in database clients and agents. (Exchange, Enterprise Vault and Lotus Domino)
Kristi Smith Consulting, Lincolnshire, IL
Technical Support/ACT Certified Consultant 04/2007-11/2011
Provided installation, configuration and troubleshooting of ACT! Contact Management Software and Web
Products, Microsoft SQL data engine and Microsoft Office, as well as 3rd party add-ons.
 Other duties included database design and customization and conversion, testing of 3rd party add-ons,
server and workstation setup; specialized in remote synchronization.
 Onsite training and sales as required.

2. Coby M. Foster, page 2
SAGE Software, Eugene, OR
Technical Support 01/2001-03/2007
Provided installation, configuration and troubleshooting of ACT! Contact Management Software and web
products, Microsoft SQL data engine and Microsoft Office.
 Created knowledge base documents and tested products for defects.
 Positions held include: Level 2 Support for Clients and Act Certified Consultants, Help Desk and
Escalations Manager.
Community Service Center, University of Oregon, Eugene, OR
Through Lane Community College’s Cooperative Education Program
Information Technology Support 06/2000-09/2000
Provided direct consultative support and training to students, staff, and faculty on information technology-based
systems primarily in the areas of applications software, multimedia, database resources, network support and
hardware and software consultation and support.
Advanstar Communications, Eugene, OR
Through Lane Community College’s Cooperative Education Program
Information Technology Support 01/2000–05/2000
Provided technical support to 100 mixed platform users including software and hardware installations, upgrades
and configurations; maintained computer inventory; wiring of network systems.
E D U C A T I O N
Core computer course work towards Associate Degree in Computer Network Operations
Lane Community College, Eugene OR
Completed degree specific course work towards Bachelor of Science in Music Performance
Southern Oregon State College, Ashland OR
Completed Coursework Includes
 System Analysis  Microcomputer Hardware
 Operating Systems  Internet Navigation
 Novell and Windows NT Networks  Hardware and Software Troubleshooting