Coby M. Foster has 15 years of experience in technical support, working for both small and large companies. He considers himself highly motivated, customer-focused, and able to learn, communicate, and apply experience to new challenges. His skills include troubleshooting difficult technical issues and interacting effectively with customers. He has experience providing technical support, software installation, and hardware troubleshooting.
An IT Support Specialist is a professional who assists individuals and organizations in resolving technical issues related to computer software, hardware, networks, and systems. Their primary role involves providing technical support and troubleshooting assistance to end-users, with the ultimate goal of maintaining the smooth operation of technology infrastructure.
Here are some key responsibilities and skills commonly associated with an IT Support Specialist:
Responsibilities:
1. Responding to user inquiries and providing prompt technical support via various channels (phone, email, chat, or in-person)
2. Diagnosing and resolving hardware and software issues on desktops, laptops, printers, and other devices
3. Installing, configuring, and updating software applications and operating systems
4. Assisting in network setup, troubleshooting network connectivity, and resolving internet-related problems
5. Troubleshooting and resolving issues with email, file sharing, and other communication platforms
6. Conducting system backups and ensuring data integrity and security
7. Collaborating with other IT team members to escalate complex issues and collaborate on resolving them
8. Documenting solutions and maintaining knowledge bases and technical documentation for future reference
9. Educating users on basic computer operations, best practices, and security measures
Skills:
1. Strong technical knowledge of operating systems (Windows, macOS, Linux) and software applications
2. Proficiency with networking concepts, protocols, and troubleshooting tools
3. Knowledge of hardware components and the ability to diagnose and repair hardware issues
4. Experience in managing Active Directory, user accounts, and group policies
5. Familiarity with ticketing systems and remote support tools
6. Excellent problem-solving and analytical thinking skills
7. Effective communication and customer service skills to assist users of varying technical backgrounds
8. Ability to work independently and collaboratively in a team-oriented environment
9. Adaptability and willingness to learn new technologies and keep up with industry trends
Overall, an IT Support Specialist is responsible for ensuring that technology systems and equipment function seamlessly, providing reliable support to users, and contributing to the overall productivity and efficiency of an organization's IT infrastructure.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
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During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Elevating Tactical DDD Patterns Through Object Calisthenics
Coby foster resume 2016
1. COBY M. FOSTER
3985 CENTURY DRIVE
EUGENE, OR 97402
541-729-4640
COBYFOSTER@COMCAST.NET
S U M M A R Y
I have fifteen years of experience in the technical support field and have worked for small companies and large
corporations alike. I consider myself to be a highly motivated and customer focused individual, with a proven
ability to learn, communicate ideas, and apply experience to new challenges. I have a natural aptitude for
troubleshooting difficult situations and have a proven track record of exceptional performance in past roles. My
positive personal style enables me to interact effectively with customers and teammates alike. I am well organized
and am able to keep track of the details necessary to manage my commitments.
T E C H N I C A L S K I L L S
Go To Meeting , Go To Assist & WebEx Computer Lab Aide
Router & Network Configurations MS Office applications
Hardware & Software Installation Adobe InDesign & Acrobat
System Building VMware
Windows, NT, Server Software and hardware troubleshooting
W O R K E X P E R I E N C E
Symantec Corporation, Springfield, OR
Technical Support Engineer/Backup Exec Application 06/2012-09/2015
Provided high quality Frontline and ADV Level telephone support for Backup Exec, as well as other Symantec
software products as required.
Worked to successfully resolve technical issues with customers over the phone with continued follow up
until resolved and insure proper escalation procedures are followed for unresolved issues
Provided support including troubleshooting, the use of sophisticated tools, analysis of logs, and
coordination of all available resources to resolve issues including environmental hardware and software
issues.
Worked closely with the customer on complex Windows system-level problems as well as application layer
issues. Specializing in database clients and agents. (Exchange, Enterprise Vault and Lotus Domino)
Kristi Smith Consulting, Lincolnshire, IL
Technical Support/ACT Certified Consultant 04/2007-11/2011
Provided installation, configuration and troubleshooting of ACT! Contact Management Software and Web
Products, Microsoft SQL data engine and Microsoft Office, as well as 3rd party add-ons.
Other duties included database design and customization and conversion, testing of 3rd party add-ons,
server and workstation setup; specialized in remote synchronization.
Onsite training and sales as required.
2. Coby M. Foster, page 2
SAGE Software, Eugene, OR
Technical Support 01/2001-03/2007
Provided installation, configuration and troubleshooting of ACT! Contact Management Software and web
products, Microsoft SQL data engine and Microsoft Office.
Created knowledge base documents and tested products for defects.
Positions held include: Level 2 Support for Clients and Act Certified Consultants, Help Desk and
Escalations Manager.
Community Service Center, University of Oregon, Eugene, OR
Through Lane Community College’s Cooperative Education Program
Information Technology Support 06/2000-09/2000
Provided direct consultative support and training to students, staff, and faculty on information technology-based
systems primarily in the areas of applications software, multimedia, database resources, network support and
hardware and software consultation and support.
Advanstar Communications, Eugene, OR
Through Lane Community College’s Cooperative Education Program
Information Technology Support 01/2000–05/2000
Provided technical support to 100 mixed platform users including software and hardware installations, upgrades
and configurations; maintained computer inventory; wiring of network systems.
E D U C A T I O N
Core computer course work towards Associate Degree in Computer Network Operations
Lane Community College, Eugene OR
Completed degree specific course work towards Bachelor of Science in Music Performance
Southern Oregon State College, Ashland OR
Completed Coursework Includes
System Analysis Microcomputer Hardware
Operating Systems Internet Navigation
Novell and Windows NT Networks Hardware and Software Troubleshooting
