This document is a resume for Jennifer L. Hanson that summarizes her education, skills, and work experience in IT support and customer service roles. She has an Associate Degree in Information Technology Support from Milwaukee Area Technical College and skills in areas like Microsoft operating systems, networking, troubleshooting, and computer setup. Her experience includes roles at Target and EastBay where she performed tasks like stocking shelves, customer service, answering phone calls, and providing technical support.

1. Jennifer L. Hanson
3849 S 76th st
Milwaukee WI 53220
414-553-5471
jhanson0912@gmail.com
https://w w w .linkedin.com/in/jenniferhanson0912
IT ProfessionalProfile
A resourceful IT Professional with skills in telephone communications, setup of computer equipment, and
troubleshooting; motivated to provide an efficient, reliable technology experience.
EDUCATION
Associate Degree in Information Technology Support Specialist
2015-present Milwaukee Area Technical College, Milwaukee, WI
2008-2012 Oshkosh West High School, Oshkosh, WI
SKILLS:
-Worked with Social Media to develop a professional handle
-Hands on experience with Microsoft Operating Systems
-In-depth study of networking fundamentals
-Experience managing Microsoft Server 2008
-Extensive use of Word, Excel, Access, and Powerpoint
-Network troubleshooting
-Support with troubleshooting
-Managing shipments
-Boxing/ Unboxing computer equipment
-Setup of computer equipment
-Managing customer relationships
-telephone communications with customers
-Executing detailed instructions accurately and consistently
-Willingness to learn
-Ability to work in diverse team environment
EXPERIENCE
2014-Present Target, West Allis, WI
Flow
● Stock Shelves with accuracy
● Provide Excellent Customer Service
● Work alongside a team to help meet goal times
2010-2011 EastBay, Oshkosh, WI
Call Center operator
● Answered phones to provide assistance & solutions to customers
● Provided great customer service