communication skill presentation

2.  listeningisaprocessofreceiving,integratingandreacting tothemessage
receivedfromcommunicationsender.
 Listeningalsoknownasactivelisteningisatechniqueusedin
communicationwhichrequiresapersontopayattentiontothespeekerand
providefeedback.

3.  Welistentoobtaininformation.
 Welistentounderstand.
 Welistentoenjoyment.
 Welistentolearn.

4.  Effectivelisteningisaskillthatcomefrompracticeandadesireto
understandtheotherperson.
 1. Accountoffacts.
2. thoughtsandbelieves.
3. Feelingsandemotion.
4. Wants,needsormotivations.
5. Hopesandexpectations.

5.  Receive
 Select
 Interpret
 Understant
 Evaluate
 Resolve

6.  Dueattentionshouldbepaid
 Showthatyouarelisteing
 Feedbackisimportant
 Deferjudgements
 Respondsappropriately

7.  Attitude
 Bodylanguageandpostures
 Tomakeyoucomrehendwhathasbeensaid
 Don’tinterruptwithwellmesningadviseorcomparisons.

8.  Relationshiplistening
 Informativlistening
 Sympatheticlistening
 Empathiclistening

9.  Hearingisoneofthefivesensesofapersonanditistheabilitytoperceive
soundbydetectingvibrationsthroughanorgansuchastheear.
 Listeningalsoknownasactivelistening.
 Hearingmeansthesensethrouhwhichapersonoranimalisawareofsound:

10.  thenationalyouthcouncilsayshearingissuchapassive.
 Hearingoccurswithorwithoutyourconsent.
 Hearingdefinesonlythephysicalmeasurmentofthesoundwavesthatare
transmittedtotheearandintothebrainwheretheyareprocessedinto
audibleinformation.