Basic Communication


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All about .. how to Communicate?

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Basic Communication

  1. 1. Basics of Communication
  2. 2. <ul><li>Basic One </li></ul><ul><li>Everything we do is communication </li></ul><ul><li>People are full of verbal and non-verbal, intended, accidental messages. </li></ul><ul><li>The words we say are only the tip of the ice-berg – 7 to 30% of our messages. </li></ul><ul><li>The volume and tone of voice we use, the degree of eye contact we make, the tilt of our head – all help the receiver to interpret our words and take meaning from them. </li></ul>
  3. 3. <ul><li>Basic Two </li></ul><ul><li>The way we being our message often determines the outcomes of the communication. </li></ul><ul><li>If we are not careful our first few words can cause to turn out or to reject our message. </li></ul><ul><li>Basic Three </li></ul><ul><li>The way the message is delivered always affects the way the message is received. </li></ul><ul><li>How we say something is often more important then what we say. </li></ul><ul><li>People use a variety of senses to listen to and interpret our messages. </li></ul>
  4. 4. <ul><li>Basic Four </li></ul><ul><li>The real communication is message received not the message intended. </li></ul><ul><li>It is very easy for a message to be received in a far different way than we expected. </li></ul><ul><li>Basic Five </li></ul><ul><li>Communication is a two way street we have to give as well as gather. </li></ul><ul><li>We need to hear the other person’s point of view clearly. </li></ul>
  5. 5. <ul><li>Listen Listen Listen </li></ul><ul><li>The Chinese character for listen pronounced thing, is made of four characters; the heart, the mind, the ears and the eyes. </li></ul><ul><li>With high-quality listening we can understand peoples intensions, aspirations and fears. </li></ul><ul><li>Paraphrasing meanings – This allows you to check your understanding and it encourages the speaker to continue. </li></ul><ul><li>Reflecting feelings – If someone is expressing emotion or feelings convey your empathy. </li></ul><ul><li>Reflecting facts. </li></ul>
  6. 6. Ask the Right Questions People make comparisons everyday words like better, worse, easier better than what ? Worse than what? General Questions
  7. 7. <ul><li>Listening </li></ul><ul><li>To gather good information genuinely attend to what the speaker is saying, feeling and meaning. We do this with our eyes, ears, hearts & minds. </li></ul><ul><li>There are four ways to checkout what the speaker has said : </li></ul><ul><li>Paraphrase it by putting it in your words </li></ul><ul><li>Ask more questions to uncover more details </li></ul><ul><li>Summarise your understanding </li></ul><ul><li>If somebody gives opinions ask what facts they base them on </li></ul><ul><li>If feelings are missing we can ask how they feel about the topic </li></ul>
  8. 8. Choose positive words Don’t be Negative Be Positive I can’t do this until Monday I will be able to do this on Monday You don’t understand this Let me explain this one more time What is your problem How can I help you Problem Issue It is okay It is greet
  9. 9. Self-Esteem
  10. 10. <ul><li>Self-Esteem </li></ul><ul><li>Self-Esteem is how we feel about ourselves. </li></ul><ul><li>Our opinion of ourselves critically influences everything from our performance at work, our relationships and our role as students, workers, friends etc., </li></ul>
  11. 11. <ul><li>Self-Esteem </li></ul><ul><li>Watch your thoughts, they become words </li></ul><ul><li>Watch your words; they become actions </li></ul><ul><li>Watch your actions they become habits </li></ul><ul><li>Watch your habits; they become character </li></ul><ul><li>Watch your character, it becomes your destiny </li></ul>
  12. 12. <ul><li>Raise your Self-Esteem </li></ul><ul><li>Do you think you are a valuable person? </li></ul><ul><li>Our level of self-esteem reflects our feelings of self-respect. </li></ul><ul><li>People with high self-esteem feel comfortable and confident/ They are able to communicate clearly </li></ul><ul><li>Our self-esteem is our constant companion, guiding our thoughts, our actions and our communications. </li></ul>
  13. 13. <ul><li>Tips to raise your self-esteem </li></ul><ul><li>Instead of blaming others, take responsibility for being happy, achieving your goals. </li></ul><ul><li>Instead of focusing on your facults think positive thoughts and feelings that build your confidence. </li></ul><ul><li>Associate with people who have high self-esteem and who make you feel good about yourself. </li></ul><ul><li>Instead of living in the future or the past live in the present. </li></ul><ul><li>Instead of focusing on your failures, acknowledge and celebrate your achievements. </li></ul>
  14. 14. <ul><li>Commitment </li></ul><ul><li>An integral part of a good value system is commitment. </li></ul><ul><li>Commitment is not like an enforceable legal contract. </li></ul><ul><li>It acts as glue that bonds relationships. </li></ul><ul><li>Commitment to friendship implies maintaining confidentiality. </li></ul><ul><li>Commitment to marriage implies fidelity . </li></ul><ul><li>Commitment to decency implies staying away from vulgarity </li></ul><ul><li>Commitment to job implies integrity. </li></ul><ul><li>Commitment to patriotism implies sacrifice. </li></ul>
  15. 15. <ul><li>By three methods we learn wisdom. The first is by Reflection, which is noblest </li></ul><ul><li>The second is by imitation which is easiest </li></ul><ul><li>The third is by experience which is bitterest </li></ul><ul><li>Some factors that prevent positive relationship </li></ul><ul><li>Selfishness </li></ul><ul><li>Lack of courtesy </li></ul><ul><li>Not meeting commitments </li></ul><ul><li>Lack of honesty </li></ul><ul><li>Lack of listening </li></ul><ul><li>Suspicious nature </li></ul><ul><li>Unwillingness to accept the truth, Inconsistency </li></ul><ul><li>Lack of Compassion cruelty courtesy is a sign of weakness </li></ul><ul><li>Greed </li></ul>