Diplomacy and tact 2
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This document provides tips for effective communication with tact and finesse. It discusses using diplomacy and tact when dealing with different types of individuals. The keys to effective communication are having the right attitude, awareness of others and being attentive. Barriers include confrontation, uncontrolled emotions and criticism. Proper communication involves establishing facts, collaborative problem solving and defending positions without threats. It is important to listen actively, build rapport through understanding others and connecting with acknowledgment, affirmation and respect. Effective communicators maintain focus, keep an open mind, absorb or deflect anger and wrap up conversations productively seeking win-win solutions.
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Thank you for the summary. Here are a few thoughts:
- Focus on the key ideas and avoid directly copying text from the source. The summary should convey the essence without being a verbatim restatement.
- Keep it concise - aim for 3 sentences or less as requested. More detail was provided than needed for a high-level overview.
- Use your own words and sentence structure rather than directly paraphrasing long passages.
- Consider including only the most relevant ideas and examples rather than trying to summarize every point comprehensively. The goal is a brief high-level takeaway.
I hope these suggestions are helpful for crafting effective summaries going forward. Please let me know if you have any other questions
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Skills covered include:
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Thank you for the summary. Here are a few thoughts:
- Focus on the key ideas and avoid directly copying text from the source. The summary should convey the essence without being a verbatim restatement.
- Keep it concise - aim for 3 sentences or less as requested. More detail was provided than needed for a high-level overview.
- Use your own words and sentence structure rather than directly paraphrasing long passages.
- Consider including only the most relevant ideas and examples rather than trying to summarize every point comprehensively. The goal is a brief high-level takeaway.
I hope these suggestions are helpful for crafting effective summaries going forward. Please let me know if you have any other questions
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The document outlines three levels of service for befrienders in schools - playground befrienders, listening friends, and peer mediators. It then provides details on the roles and responsibilities of each level. Playground befrienders help resolve conflicts in the playground and ensure issues are addressed by adults. Listening friends provide support during designated times and refer issues to adults. Peer mediators are trained to help children resolve conflicts through structured mediation and ensuring adults are aware of problems.
Training PPT.pptx
The document provides information on various soft skills needed for effective communication and teamwork, including communication skills, creative and critical thinking, leadership, teamwork, work ethic, responsibility, time management, flexibility, problem solving, and maintaining a positive attitude. It discusses key aspects of communication like the communication process, importance of body language, and the 7Cs of effective communication. It also outlines some barriers to communication and provides tips on developing strong communication, achieving a positive attitude at work, and using effective problem solving strategies like the IDEAL approach. Videos and examples are referenced to further illustrate concepts like teamwork, problem solving, and cold calling skills.
Maximizing Interpersonal Skills
Interpersonal Skills include communication skills as persuading, listening, and influencing; Leadership skills as prob;em solving, decision making, conflict resolution and finally Team Management as delegating and motivating
Diversity and culture competence are factors as well
http:/www.saharconsulting.com
Interpersonal Skills
This document discusses interpersonal skills and their importance in the workplace. It defines interpersonal skills as the life skills used to communicate and interact with others. The main types of interpersonal skills discussed are verbal communication, non-verbal communication, listening skills, negotiation, problem solving, decision making, and assertiveness. The document outlines ways to improve these skills, such as being confident, practicing active listening, and bringing people together. It concludes that developing strong interpersonal skills can lead to greater success both professionally and personally.
Behavioural-Assessment.pptx
This document discusses healthy communication in conflict resolution. It defines healthy communication as communication that lacks judgment and allows both parties to understand each other. Conflict resolution is defined as a way for two or more parties to find a peaceful solution to a disagreement. The document then discusses factors that affect healthy communication in conflict resolution such as identity, security, and acknowledgement. It provides tips for maintaining healthy communication including being a good listener, showing respect, and giving constructive feedback. Finally, it discusses techniques for mastering healthy communication in conflict resolution, including trust, respect, awareness, empathy, and resolution.
Working with difficult people
This document provides guidance on how to effectively work with difficult people and resolve conflicts. It discusses identifying conflict goals, developing skills like emotional awareness, analyzing issues, and using negotiation and mediation strategies. Key recommendations include staying calm, listening actively without judgment, understanding different perspectives, focusing on interests not positions, and seeking help from others if needed. The overall message is that resolving conflicts constructively requires reflection, communication, and finding mutually agreeable solutions.
Presentation effective communication skills-1-1
This document provides tips for effective communication. It defines communication and lists some common barriers. There are four main types of communication: one-way, one-to-one, one-to-many, and many-to-many. Effective communication involves both verbal and non-verbal elements like making eye contact, using simple language, and active listening. Some tips for improving communication include being an attentive listener, speaking clearly, getting feedback, and being aware of body language. Overcoming distractions, assumptions, and judgmental attitudes can also help enhance understanding between parties.
Life skill education
This document provides an overview of life skills and their importance for adolescents. It discusses that imparting knowledge alone is not enough and there is a need to build practical skills to handle life's situations. Life skills include social skills like self-awareness, effective communication, and relationship building. It also includes thinking skills like critical thinking, decision making, and problem solving. Emotional skills like coping with stress and emotions are also considered life skills. The document describes various life skills like empathy, self-esteem, values, goal setting, communication and provides exercises to demonstrate skills like decision making, negotiation, expressing feelings, and anger management. The overall message is that life skills help deal with various aspects of life and build healthy relationships.
2 effective communication
This document provides information on effective communication. It begins by establishing ground rules for an interactive session and brainstorming. It then lists various aspects of communication such as verbal and non-verbal communication, facial expressions, body language, listening skills, and dressing sense. It discusses managing conflicts and positive interactivity. It defines communication and provides the steps in the communication process. It outlines the basics of effective communication and describes passive, aggressive, and assertive styles of communication.
Com
This document provides information on effective communication skills, including listening skills. It discusses the objectives of communication, barriers to communication from both the speaker and listener perspective, and keys to communication such as body language, rapport building, and overcoming listening barriers. The document also outlines different thinking styles that impact communication and provides exercises to improve listening skills through active listening techniques and questioning.
Week 7 Instructor NotesW7N1 Project Communication OverviewA.docx
Week 7 Instructor Notes
W7N1: Project Communication Overview
Approximately 70 (and some say up to 90%) of a project manager’s time is spent communicating and over 50% of their time is spent in meetings. Of the time spent communicating, approximately 45% of the time should be spent listening and no more than 30% should be spent talking.
The following are interesting facts, from Dr. Don Wetmore, regarding communication:
· The average person uses 13 different ways to control and manage their time
· The average person gets 1 interruption every 8 minutes or approximately 7 an hour or 50-60 per day
· On an average day, there are 17 million meetings in America
· The average worker sends and receives 190 messages per day
· There will be 2 million marriages in this country this year and 1 million divorces. 95% of divorces are caused by a “lack of communication”.
· The average working person spends less than 2 minutes per day in meaningful communication with their spouse or “significant other”.
· The average working person spends less than 30 seconds a day in meaningful communication with their children.
Communication is important – in both our professional and personal lives!
W7N2 How People Communicate
Project managers need to be able to communicate precise messages, where the receiving party understands the context, motive and message itself. A basic communication model helps in understanding what communication means.
Communication is two-way – we transmit information for the purpose of it being received and understood. Both the sender and receiver are involved in communication! What we transmit can be affected by “noise”, meaning that the receiver of the message may have a distorted message – they may be receiving something different than what we think we sent. That might be caused by the way we are sending or by the way they are listening. To avoid misunderstandings, we need to confirm that our message was understood accurately. Noise can be caused by many factors, including language, culture, or emotion. Noise can block out a message so the information is either not heard at all or is distorted. We need to use feedback to verify that our communications are successful.
There are various strategies for ensuring that messages are understood correctly and different strategies are needed for different types of communication channels. In face-to-face communications we can evaluate tone and voice and use body language in augment our words. While you must be careful to read cues correctly, face-to-face communications generally presents an environment where it is a bit easier to ensure your message is properly received. Consider the following:
· Email communication is 100% words (emoticons are marginally non-verbal communication)
· Telephone communication is 18% words and 82% voice tone
· Face-to-Face communication is 55% body language, 38% voice tone and 7% words
Be certain to think about the communication method we use..
Communication- Difficult People (Material)
This document discusses strategies for dealing with difficult people. It identifies seven common types of difficult behaviors: hostile-aggressive, know-it-all, yes-person, whiner, never-say-a-word, indecisive staller, and no-person. For each type of difficult behavior, the document provides recommendations on how to interact with and cope with that person, such as listening without judgment, asking open-ended questions, and focusing on underlying issues rather than the difficult behavior itself. The key messages are that personal attitude and clear communication are important for dealing with difficult situations, and not taking things personally can help avoid escalating conflicts.
Effective communication skills 1-0
Today communication play an important role in our day today conversation. The effective communication would take place both communicator and listener exchange their ideas in understanding manner. We do come across lots of barriers that keeps lots confusions in our communications. These slides will tell us more on barriers in communication, how we can better understand this and avoid in our day today communication with others.for more login. www.educationrainbow.com
A-Interpersonal-Relations-.ppt
This document discusses the importance of interpersonal skills in the workplace. It notes that today's work requires good networking skills as families are smaller and help is less available. Hierarchies are also flatter, so employees interact with more coworkers and teams. Interpersonal skills allow effective communication and progress toward goals. Such skills include communicating respectfully, empathy, self-evaluation, and conflict management. The document provides tips for improving interpersonal skills like promoting yourself positively, communicating effectively through both speaking and active listening, thinking creatively, following through on commitments, and fostering teamwork. It emphasizes self-awareness, confidence, making a positive impression, and interpersonal competence for career and life success.
Communication skills -
This document discusses effective communication skills. It defines communication and describes the different elements in the communication process, including the source, message, and receiver. Good communication skills are important for inspiring employees and reducing mistakes. The key aspects of communication skills are one's ability to communicate, attitudes, knowledge, and understanding of social systems. An effective message considers language, gestures, and tone. For communication to succeed, the receiver must understand all aspects of the message. Some tips for good communication include being a good listener, using encouragement, humor, and treating people equally.
Interpersonal communication (final)
Interpersonal communication involves the sending and receiving of messages between two or more people through various channels. It includes verbal and nonverbal forms of communication. Effective interpersonal communication requires listening skills, assertiveness, and the ability to ask effective questions. Developing strong interpersonal communication skills is important for working well with others, resolving conflicts, building relationships, and achieving goals in both professional and personal contexts.
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Communication & Challenging Conversations PCMA 2014 Montreal
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Diplomacy and tact 2
- 1. 1 COMMUNICATINGCOMMUNICATING WITHWITH TACT & FINESSETACT & FINESSETACT & FINESSETACT & FINESSE Stacey Evans Edfinancial Services • I never said you stole the money. • I never said you stole the money. • I never said you stole the money. • I never said you stole the money• I never said you stole the money. • I never said you stole the money. • I never said you stole the money. • I never said you stole the money. Diplomacy & Tact • Diplomacy – Dealing with all • TactDealing with all types of individuals • Tact – Delicate perception of the right thing to say or do without offending
- 2. 2 The 3 A’s to Effective Communication • Attitude • AwarenessAwareness • Attentiveness What are the effects of good and poor communication? AND What are barriers to effective communication? HURDLES • Confrontation • Controlling emotions • Receiving criticismg • Attitudes
- 3. 3 Natural vs. Appropriate • Reacting emotionally when information is received D f di h • Establishing the facts • Using collaborative problem solving • Defending when under threat • Gossip • Totally open communication Communication Factors • Words we use • Emphasis or tone • Form of communication • Body languageBody language • History • Environment or surroundings – Distractions – Attitude The Power of ConnectionThe Power of Connection
- 4. 4 The 3 Things EVERY Person Needs • Acknowledgement • Affirmation• Affirmation • Respect Listening Skills • Be present – body language, eye contact, non-distracting environment B ild t• Build rapport • Seeking to understand – Listen for the rest of the story The only way to change behavior is through awareness andis through awareness and connection.
- 5. 5 1. Keep the conversation focused 2. Keep an open mind – Don’t assume anything 3 Ab b d fl t Guidelines 3. Absorb or deflect anger – Emotional Intelligence 4. Wrap up the conversation Win-Win Situations • Define the problem • Brainstorm possible solutions • Work for win win solutions• Work for win-win solutions • Implement the plan Handling the Most Difficult PWA vsvs. PMA
- 6. 6 Finesse • Allow the other person to talk • Ask questions for clarification • Utilize teachable momentsUtilize teachable moments TIPS • Make sure your information is accurate • Admit what you DON’T know • Thank people for their helpThank people for their help • Help find solutions TOGETHER • Assume you know nothing • Begin and end with positive comments In Summary • Use the 3 A’s for effective communication – Attitude, Awareness, Attentiveness • Provide the 3 things everyone needsProvide the 3 things everyone needs – Acknowledgment, Affirmation, Respect • Build rapport and connection •• Take it all in before you talk it outTake it all in before you talk it out