2. Communication for Leaders
1. Personal & Role Effectiveness
2. Customer Service
3. Marketing & Business Development
4. Image building & Public Relations
5. Team Building
6. Decision Making
7. Negotiation
8. Managing & Leading
4. Communication Cobweb
‘A drink, Minister?’
‘Jim’, I said (Jim Hacker).
‘Gin?’, Bernard asked.
‘No, Jim, call me Jim’.
‘If it is all the same for you, I will rather call you
Minister, Minister’, he said.
‘Does that mean I will have to call you Private
Secretary, Private Secretary?’.
-from ‘Yes Minister’
5. Communication Cobweb
A Lady to Lawyer- I want to divorce my husband.
Lawyer- Do you have any grounds?
Lady- About 10 acres.
Lawyer- Do you have a grudge?
Lady- No, just a portico.(thought garage)
Lawyer- Does your husband beat you up?
Lady- No, I get up about one hour before him.
Lawyer- Why do you want to divorce?
Lady- We just can’t seem to Communicate.
6. ORG. COMMUNICATION COBWEB
1. 64% EMPLOYEES DON’T BELIEVE WHAT
MANAGERS SAY
2. 61% THINK THEY ARE NOT WELL
INFORMED OF COMPANY PLANSPOLICIES
3. 54% THINK THEY DON’T GET DECISIONS
EXPLAINED WELL BY MANAGEMENT
7. April 27, 2023
P.K.Mohanty, AGM(Faculty),
SBSC, Hyderabad
7
Let me ASK…..
•What difficulties do I face in communicating
effectively?
•What are my personality traits, which come in the
way of effective communication?
• What can I do to overcome them?
•How to communicate better with colleagues and
clients, at home, etc?
•What is the communication climate in my office?
8. WHAT IS COMMUNICATION?
WHO SAYS WHAT IN WHAT MANNER TO
WHOM WITH WHAT EFFECT
2 0r > people exchange ideas, facts, feelings,
info. In ways that each gains a common
understanding of the meaning, intent and use
of messages
But, it is a complicated process…….
9. COMMUNICATION CYCLE
Any good communication should serve the purpose of conveying what
the sender wanted to convey in the same context to the receiver. The
following diagram explains this .
What You Understood
What I Meant
What I Said
What You Heard
is
is
is
is
10. INSIDE STORY OF COMMUNICATION PROCESS?
S
E
N
D
E
R
M
E
S
S
A
G
E
E
N
C
O
D
E
C
H
A
N
N
E
L
R
E
C
E
I
V
E
D
E
C
O
D
E
P
E
R
F
O
R
M
R
E
C
E
I
V
E
R
B
A
R
R
I
E
R
S
11. COMMUNICATION MATHEMATICS
55% -Body Language
37% - Tonality
8% -Spoken Words
Body Language is the unspoken
language that goes on in every Face-
to-Face encounter with other
persons. It tells us their true
feelings towards us and how well our
communication is being received.
12. BODY LANGUAGE CLUES…
When there is a discrepancy between
what we say and how we say, people
tend to go by how we say.
When there is discrepancy between what
we say and what we do, people tend to
go by what we do.
Therefore cues and signals sent to us
by others is a crucial skill in
communication. To understand others
attitude towards us, regardless of what
they are saying, body language provides
the best answer.
16. BARRIERS TO COMMUNICATION ……2
Psychological
1. Inattention
2. Over Confidence
3. Illusory Correlation
4. Un-cleared assumptions
5. Use of irrelevant information
SEMANTICS
jargon
Inaccurate translations
Inappropriate wordsphrases
17. What is LISTENING
•The process of receiving, attending to,
assigning meaning to oral communication.
•An attitude towards other people and what they
are attempting to express. It begins with
attention, both the outward manifestation and
inward alertness. It includes constructive
responses that help the other person express
both his thoughts and feelings.
28. COMMUNICATION SYNOPSIS
1) WE COMMUNICATE WITH SOMEBODY, NOT SOMETHING.
2) COMMUNICATION DOES NOT NECESSARILY TAKE PLACE
JUST BECAUSE ONE PERSON SPEAKS TO ANOTHER.
3) COMMUNICATION IS SEPARATE FROM INFORMATION.
COMMUNICATION IS AN ACT. INFORMATION IS THE
CONTENT. THE MEDIUM IS NOT THE MESSAGE. EXPRESSION
OF A MESSAGE SHOULD NOT BE CONFUSED WITH THE
MESSAGE ITSELF.
4) COMMUNICATION IS NON – REPEATABLE. THERE IS NEVER A
CHANCE FOR IDENTICAL FIRST EXCHANGE AFTER THE
SECOND ATTEMPT.
29. Tips for Effective Communication
LET US
•Remember it is a two way process
•Develop rapport & trust through Transparency
•Be in humorous human touch
•Give & Receive Feedback
•Harness technology
•KISS
Seek first to Understand,
Then to be Understood.
30. April 27, 2023
P.K.Mohanty, AGM(Faculty),
SBSC, Hyderabad
30
Feedback Efficacy
Effective Ineffective
Intended to Help Intended to belittle
Specific General
Descriptive Evaluative
Clear Complicated
Timely Untimely
31. TYPES OF COMMUNICATION IN
ORGANISATIONS
• TOP-DOWNBOTTOM UP
•SUPERIORSUBORDINATE
•FORMALINFORMAL
•GRAPEVINE
•360 DEGREE
32. • Hierarchy
• Filtering
• Defensiveness
• By-passing
• Information
Overload
BARRIERS TO ORGANISATIONAL
COMMUNICATION
