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Session 10 listening ( SMS )


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Session 10 listening ( SMS )

  1. 2. Learning Objectives of this topic <ul><li>Learn the importance of listening process in thier life </li></ul><ul><li>Be able to know the myths of listening </li></ul><ul><li>know the different forms of communication </li></ul><ul><li>Be able to understand the reasons of poor listening </li></ul>
  2. 3. What is Listening ? <ul><li>Listening is defined as a combination of hearing sound and giving meaning to the message. </li></ul><ul><li>According to DeWine, listening goes beyond hearing sound waves to include psychological involvement with the speaker and the message . </li></ul>
  3. 4. The Importance of Listening <ul><li>Being a good listener is part of having good management skills. People spend about 75 percent of each day in communication, more time in listening than in all other forms of communication combined. </li></ul>
  4. 5. Stages Of Listening <ul><li>Attending, </li></ul><ul><li>our needs wants and desires and interests determine what is attended to, or selected. </li></ul><ul><li>Understanding </li></ul><ul><li>is the process of making sense of a message. </li></ul>
  5. 6. <ul><li>Responding, to a message consists of giving observable feedback to the speaker. </li></ul><ul><li>It serves two important functions. </li></ul><ul><li>1. It helps you clarify your understanding of a speaker’s message. </li></ul><ul><li>2. It shows that you care about what that speaker is saying. </li></ul><ul><li>Remembering </li></ul>
  6. 7. Myths of Listening <ul><li> Myth: #1 Listening and hearing Are the Same Thing </li></ul><ul><li>Hearing is the process of receiving sound, a physiological activity. </li></ul><ul><li>Listening involves a higher-order thinking process, a psychological activity. </li></ul><ul><li>Myth: #2: We Believe We Can Listen Well Already. </li></ul><ul><li>Listening is not natural but requires more energy and ability than most people have. </li></ul>
  7. 8. <ul><li>Myth #3: Listening Is a Passive Activity. </li></ul><ul><li>Listening requires physical and psychological involvement. </li></ul>
  8. 9. <ul><li>Myth #4: The Speaker is Totally Responsible for the Success of Any Oral Interaction. </li></ul><ul><li>Both sides have a responsibility to understand </li></ul><ul><li>Myth #5: Learning to Read Is More Important Than Listening. </li></ul><ul><li>We learn more by listening than by reading. </li></ul>
  9. 10. Types of Listening <ul><li>Wolvin and Coakley have identified four types of listening. </li></ul><ul><li>The level of responsibility for being a good listener varies according to these types. </li></ul><ul><ul><li>Pleasurable Listening </li></ul></ul><ul><ul><ul><li>You need not remember facts. </li></ul></ul></ul><ul><ul><ul><li>You need not evaluate the quality. </li></ul></ul></ul>
  10. 11. <ul><li>Informational Listening </li></ul><ul><li>An approach we take when we want to understand another person. </li></ul><ul><li>The goal of informational listener is to make sure that he is receiving the same thoughts the other person is trying to convey. </li></ul>
  11. 12. Increasing effectiveness as an Informational listener <ul><li>Don’t Ague or Judge Prematurely </li></ul><ul><li>Separate the message from the Speaker </li></ul><ul><li>Be Oppurtunistic </li></ul><ul><li>Ask Questions </li></ul><ul><li>Paraphrasing </li></ul><ul><li>Take notes </li></ul>
  12. 13. Critical Listening <ul><li>The Objective of critical listening is to judge the quality of a message in order to decide whether to accept or reject it. </li></ul><ul><li>CL is appropriate when some one is trying to </li></ul><ul><li>Persuade you to buy a product </li></ul><ul><li>To act in a certain way Or </li></ul><ul><li>To accept a belief. </li></ul>
  13. 14. Increasing effectiveness as a Critical Listener <ul><li>Evaluate the Speaker’s Credibility </li></ul><ul><li>Question the Speaker’s competency in relevant area and </li></ul><ul><li>Check his or her Impartiality </li></ul><ul><li>Examine the speaker’s Evidence his </li></ul><ul><li>Descriptions,statistics,analogies……….. </li></ul>
  14. 15. <ul><li>Examine emotional appeals </li></ul><ul><li>Ask </li></ul><ul><li>Is the evidence recent enough? </li></ul><ul><li>Is enough evidence presented? </li></ul><ul><li>Is the evidence from a reliable source? </li></ul><ul><li>Can the Evidence be interpreted in more than one way? </li></ul>
  15. 16. <ul><li>Examine the speaker’s Reasoning </li></ul><ul><li>fallacies </li></ul><ul><li>Attack on the Person Instead of the Argument </li></ul><ul><li>Reduction to Absurd (Reductio Ad Absurdum) </li></ul><ul><li>Either-or </li></ul><ul><li>False Cause (post Hoc/After this ,because of this) </li></ul><ul><li>Govt raised taxes, and then the rate of violent crime went up. Govt is responsible for the rise in crime.&quot; </li></ul>
  16. 17. <ul><li>Appeal to Authority/Argumentum ad Vercundiam) </li></ul><ul><li>We should abolish the death penalty. Many respected people, such as Dr Qadeer khan, have publicly stated their opposition to it. </li></ul><ul><li>Band wagon Appeal(Argumentum ad Populum) </li></ul><ul><li>Interfaith marriages are just immoral. 90 of pakistani’s think so. </li></ul>
  17. 18. Empathetic or Therapeutic Listening <ul><li>Empathetic listening is trying to help someone cope with a problem by seeing it from that person's point of view and giving support during the struggle for a solution. </li></ul>
  18. 19. <ul><li>You need the greatest amount of skill and training to listen empathetically. </li></ul><ul><li>You need energy, patience, and the ability to refrain from making judgments. </li></ul><ul><li>You need to give uninterrupted attention. </li></ul><ul><li>If you make suggestions too soon, you are likely to encounter the &quot; yes, but syndrome .&quot; </li></ul>
  19. 20. <ul><li>Don't fill in the gaps. </li></ul><ul><li>Don't tell a similar experience of your own. </li></ul>
  20. 21. Steps to Empathetic Listening <ul><li>You need to assess your ability to listen. </li></ul><ul><li>You need to assess the immediacy of the problem. </li></ul><ul><li>You need to prepare yourself physically (no distractions) and psychologically (nothing else on your mind) to listen. </li></ul><ul><li>You should listen for feelings without making judgments. </li></ul>
  21. 22. <ul><li>You should listen for content and help the person identify the problem without asking why. Then you should decide whether the person needs to talk to a trained counselor. </li></ul>
  22. 23. Faulty Listening Behaviors <ul><li>Pseudo listening </li></ul><ul><li>Selective listening </li></ul><ul><li>Defensive Listening </li></ul><ul><li>Ambushing </li></ul><ul><li>Insulated listening </li></ul><ul><li>Insensitive Listening </li></ul><ul><li>Stage Hogging </li></ul>
  23. 24. Reasons for poor Listening <ul><li>Effort </li></ul><ul><li>Message overload </li></ul><ul><li>Rapid thought </li></ul><ul><li>Psychological noise </li></ul><ul><li>Physical Noise </li></ul><ul><li>Hearing problems </li></ul><ul><li>Faulty assumptions </li></ul>