1. Name: Georgina Jane Owens
Address: 242 County Road 197, Athens,TN 37303
Phone number: 423-920-1571
Email address: georginaoa@aol.com
Objective
A position in which I can utilize my skills and abilities through my experience andeducation, with the
opportunity for future growth and development.
Summary of Qualifications
 The ability to learn quickly and adapt.
 Experience ina fast-paced office environment.
 Experience inlogistics, both shipping and receiving.
 Experience inaccounts receivable.
 Experience inaccounts payable.
 College courses in accounting and business math.
 Experience with 10 key.
 Experience keyingfor accounting within a Fortune 500 company.
 Experience inretail.
 Experience asan assistant manager in food services.
 Experience asa kitchen manager.
 Experience asa PBX operator.
 Experience asa receptionist.
 Experience incustomer service.
 Experience with paperless message center.
EDUCATION
Tennessee WesleyanCollege, Athens,TN
Bachelor of Arts Degree in History – Graduated 1985

2. COMPUTERSKILLS
Everyday use of Microsoft Office Suite 2010, WIN (Warehouse Inventory Network), CICS40,everyday
use of 10 key.
SKILLS
Administrative Skills
 Organize personal work priorities.
 Participate in workplace safety procedures.
 Experience infiling and updating records.
 Produce word processeddocuments.
 Completion of mail duties.
 Experience ingeneral office procedures.
 Experience inuse of all office equipment.
 Able to work as part of a team.
 Fast and accurate data entry.
 Fast and accurate typing.
 Fast and accurate number input.
Communication Skills
 Excellentphone etiquette with a professional phone voice.
 Effective communication verbally as well as through written communication.
 Maintain appropriate confidentiality.
 Concise and informative written communication.
 Dictate notes quickly and accurately.
Customer Service Skills
 Learn about a company’s product or services quickly.
 Quickly understand and interpret customer’s needs and wants, responding quickly to their
requests.
 Take ownership of a customer’s needs, and always see problems through until they are fully
resolved.
 Quickly research and investigate issues that concern a customer.
 Diplomacy and sensitivity when working with internal and external customers.
 Ability to calm and assuage upset customers.

3.  Relay information in a concise and clear manner.
 Make customers feel valued, welcomed and accepted.
 Being polite and helpful at all times.
 Understanding that it is the perception in the customer’s mind that really matters.
PROFESSIONAL EXPERIENCE
Peytons Southeastern (Kroger), Cleveland, Tennessee – 10/1999 – present