1. 5000 Mountain Springs Road; Apt. 2112
Antioch, TN 37201
731-234-4297
evp23b@gmail.com
ERIKA VICTORIA PAGE
OBJECTIVE To obtain a career with a progressive company for which my interpersonalskills,
excellent working relationships with peers, supervisor, customers, and general
publicwould afford me the opportunity to expand my knowledge as well as
enhance my experience.
SKILLS & ABILITIES  CRM Software-SAP, Renew On Demand, Atlas
 Siebel
 Lotus Notes
 Extensive computer training, including knowledge of Microsoft Office:
Word, Excel, and PowerPoint
 Strong customer service, clerical, and administrative background
 Enthusiastic and experienced in leadership,sales, clerical and
administrative positions
 Skilled at learning new concepts quickly, works well under pressure,
great attention to details and communicating ideas clearly and effectively
EXPERIENCE OPERATIONS SERVICES SPECIALIST; SERVICE SOURCE; NASHVILLE, TN
2013-Present
 Researched previous contracts and agreements for terms and conditions
 Developed yearly quote budgets for customers
 Ran daily reports on the team production
 Generated sales quotations, using client-specific database and financialsystems
 Ensured the integrity of client and internal information in database,financial, and CRM
systems
CUSTOMERCARE REPRESENTATIVE; XEROX CORPORATION;NASHVILLE, TN
2012-2013
 Resolved product or service problems by clarifying the customer’s complaint
 Maintained customer records by updating account information
EDUCATION MIDDLE TENNESSEE STATE UNIVERSITY;MURFREESBORO, TN; BBA - BACHELOR OF
BUSINESS ADMINISTRATION
REFERENCES AVAILABLE UPONREQUEST