1. PROFILE
A reliable, self-starter with extensive experience in customer service and account management. A quick learner that enjoys
problem solving and works well independently as well as in a team setting.
SKILLS
MS Excel MS Word Customer Service Account management File manipulation
MS Outlook Typing Speed: 45 WPM Data enhancement Database navigation Advanced math skills
EXPERIENCE
Alesco Data  Fort Myers, FL Data Specialist Dec. 2011 – May 2015
 Expert in data enhancement and large, time sensitive projects for high-end, top revenue clients.
 Maintaining client spreadsheets by tracking vendor expenses and team profit as well as providing purchases
orders and tackling invoice discrepancies.
 Demonstrated exceptional customer service on a daily basis with proficient speed and superior accuracy.
 Accommodating client’s specific needs in regards to their direct mail and marketing proposals such as mail
piece reviewing, processing counts and orders, compiling data and manipulating/formatting files
Earth Source  Punta Gorda, FL Scale house Operator April. 2010 – June 2011
 Trustfully regulating cash flow and customer payments through cash box and invoicing
 Process daily reports and verification tickets.
 Upkeep and housekeeping of the office to portray a clean and professional business environment.
Accudata  Fort Myers, FL Account Manager Oct. 2005 – April 2007
 Expediting counts and orders as well as database research for the high-end companies in my book of business
of over 20+ clients.
 Sales and upselling products to enhance the productivity of our clients marketing and boost our profit margins.
 Delegate orders and requests and over-see the processes of the production team and the projects being handled
by their department.
 Traveling to visit clients to better our strong relationship and to provide training and insight that amplified their
marketing capabilities.
Triax Data  Fort Myers, FL Account Manager June 2003– Oct. 2005
 Co-managing the company’s entire book of business while providing stellar customer service and cultivating
new and established client relationships.
 Increase sales and profit with strategic upsells and marketing tactics.
EDUCATION
 Edison Community College Associates Degree 2011 Dean’s List
 North Fort Myers High School Diploma 1998 Nat’l Honor Society
KATHRYN REID
Kcreid731@yahoo.com 4141 NE 9th Place, Cape Coral, FL 33909  239-745-1820